I am on the free version of Jira Service Desk, after JSM change from "Product" to "Apps" I cannot find the Menu for Jira Service Management as usual.
I want to update the Customer Information in the "Portal-only customers" menu, and following the referred the topic, but cannot do.
Here are my attached screenshot for illustration. Is any body have the same issue?
@Service Desk Manager welcome to the community!
As we are on the paid/commercial plan i can see the JSM in the apps, i think you may need to reach out to Atlassian team for the same as you are on the FREE plan that could be the reason.
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