Hola @claudio campana ,
¿Has revisado el registro de auditoría de la regla "Cambio de estado con técnico asignado"? Deberías encontrar una entrada con el número de identificación proporcionado (57944779887). Expande esa entrada para ver los detalles registrados de la ejecución de la regla. Si no ves claramente cuál es el problema, comparte los detalles de la entrada del registro con nosotros. También comparte imágenes de pantalla que muestren toda la regla de automatización.
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Hello,
Have you check the the audit log for the rule named "Status Change with Assigned Technician"? You should find an entry there with the ID number provided (57944779887). Expand that entry to see the details recorded for that execution of the rule. If it is not apparent what the problem is, share the details of the log entry with us. Also share screen images showing your entire automation rule.
Configured automation doesn't accept changes
Good morning, I wanted to ask you this. We're getting this error about an automation that was run. In some tickets, it accepts the same change and in subsequent ones, it doesn't.
I've attached an error.
The automation rule "Status Change with Assigned Technician" just failed in your Jira instance (https://procesoscs.atlassian.net).
Check the audit log for more information in the automation management section (Audit Log ID: No. 57944779887).
To stop receiving these emails, update your error notification settings in the rule details for this rule.
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