Jira Service Management

Is there a way to limit the groups available to a user when choosing from a Group Picker (single group) custom field?    

• cloud
• jira-service-management
• jira-service-management-cloud

How are Atlassian customers notified of the availability of new releases or updates regardless of the hosting option ?  

• cloud
• data-center
• jira-service-management

hi  i want the request that is in the completed or solved state to automatically switch to the closed state after 24h   how to ? 

• cloud
• jira-service-management
• jira-service-management-cloud

Is there a way to enable this? We wanted to fetch the user data from asset (Employee Directory) into our Automation. It seems that we can't query and object and add asset field  

• cloud
• jira-service-management
• jira-service-management-cloud

Hi Is Atlassian interested in reports of typos or grammatical errors (English) in the documentation? Is there a ticket path to report them/make suggestions? I'm reading through the ITSM Technic...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, For one of the projects we have opened, because of its nature and specifics, we would like to offer the possibility of “unregistered” customers (without access to Jira) that can send their ticke...

• cloud
• jira-service-management
• jira-service-management-cloud

can I develop a audit log report using Eazy BI ? On Both Cloud and Data center 

• cloud
• data-center
• jira-service-management

Hi all, I have a problem with email that are send form iPhones. Looks like when formating is changing form HTML to text then I'm reciving this email not like new comment but new issue. 

• cloud
• jira-service-management
• jira-service-management-cloud

Does the Change Process support release and deployment management ? 

• cloud
• jira-service-management
• jira-service-management-cloud

Are there any Avail logs for Audit Trails Available in Jira ? 

• cloud
• jira-service-management
• jira-service-management-cloud

Hi Team,   Kindly help us to understand why Jira cannot connect to mail server in MS office domain. Have tried all authentication types.   Purpose: Trying to create an incoming mail han...

• cloud
• email-handler
• jira-service-management
• jira-service-management-cloud

Hi team, I am wondering, does it possible to increase the Team managed project field and automation rule limit?

• cloud
• jira-service-management
• jira-service-management-cloud

Dear Sir/Madam May I know how to clone the communication log when cloning an issue/ticket?

• jira-service-management
• jira-service-management-server
• server

Ability to promote one or more RFC(s) to a release, with corresponding notifications , and if there are any plugins needed in order to reach such requirement .

• cloud
• jira-service-management
• jira-service-management-cloud

how can I configure management reports on release progress , ,and does this need a prior plug in installed in order for the reports to showcase ? 

• cloud
• jira-service-management
• jira-service-management-cloud

Does Eazy BI have drill down reports option? and if yes does it support drill down for SLA reports as well  ?

• cloud
• jira-service-management
• jira-service-management-cloud

does it have the Ability to support release and deployment management as part of the change process , and if there is any plug ins to help with such requirement 

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I am new to JSM and trying to do som sync and automation with Jira and our other systems. It might be because I am trying out Atlassian Access but when I try to authenticate with the base64 API...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, Can we allow customers to raise the ticket/service request without creating an account or signing up?   Regards, Kiran Ghuge

• cloud
• jira-service-management
• jira-service-management-cloud

Ability to calculate an objective risk assessment considering business impact, affected application/business services criticality, collision, historical change information, and compliance with mainte...

• cloud
• jira-service-management
• jira-service-management-cloud

This is my filter query: assignee in (currentUser()) AND project = GJP AND issuetype in standardIssueTypes() AND status in ("In Review", Pending, Reopened, TODO, "Work in progress") AND labels in ("...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I created an automation rule. Basically, I need to send an email to assignee if task is due today. As well as send a Slack channel message to a specific channel. I am trying this JQL query. ...

• automation
• jira-service-desk-cloud
• jira-service-management-cloud

Joseph Chung Yin COMMUNITY LEADER Jan 13, 2023 @Vada Evans - The possible issue can be caused by two factors: 1) Your browser app configuration where files with certain file extension are not mapp...

• cloud
• jira-service-management
• jira-service-management-cloud

We would like to be able to have issues re-opened when a user comments on a resolved/closed ticket.  I set up the automation to do this, however, the ticket remains in a closed state after a com...

• jira-service-management
• jira-service-management-server
• server

I have added a comment to a linked service desk issue that lets the customer know that their issue has been addressed in a release. I am trying to pull the release number from the trigger issue but i...

• jira-service-desk-cloud
• jira-service-management-cloud