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Jira Service Management
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Heya all, This particular use case is a little tricky as I haven't yet found any documentation to create Opsgenie alerts when an SLA is breached? But my question is if anyone has created a web reque...
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I am working on building out Services in JSM and am wanting to see if it's possible that when I search for a Service that has dependent Service Relationships I see all of those related services. Exam...
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When I try to access any document that I have uploaded in an Issue that I've created, I received this message: "Something went wrong. We couldn't generate a preview for this file." This is in the IT...
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Could anyone kindly provide me with detailed steps on how I can automatically show the data from my custom reports or overall reports of Jira Centre to my Gmail account automatica...
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I want to set a rule that will append sharing a ticket with an organization when a ticket is created. I've seen some comments on the community about adding an organization, but I need to always add a...
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A user has created a dashboard but cannot change it from "private". The user needs to share the dashboard. The docs are unclear on this matter.
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...ssued to ready for deployment and inbound Employee reference attributes clear. Or Employee object type when attributes active change from true to false then automatically attributes v...
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In our Jira data centre we have a service management project that is going to use proforma forms. The project admin has created the forms with no issue but when testing the forms out notice tha...
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I am trying to edit and modify the approvers field associated to the approval transition. I have no idea if it is possible. I tried in the diagram view and the text view: I tried from the st...
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Cant move parent Change to "Waiting for Deployment Approval" until all subtasks = "Waiting for Deplo
Hi, Can't move parent Change to "Waiting for Deployment Approval" until all subtasks = "Waiting for Deployment Approval" Can we achieve this by using JSM Automation. Thanks,
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Hi, Parent Change and All Subtasks that are Ready for Approval are Approved together. All are moved to "In Development" at the same time. which means if i approve the CR then all the subtask ...
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Hi, I want to create a Automation Rule in JSM which when "Change Request is Approved" then it will go to In Development note: here approval process is included in the workflow Parent CR: Cha...
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Hi, I have created a Automation rule it is failing now please help what is the use of the same Rule
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In Change Request if Parent change Request is cancelled then all the subtasks status should be cance
Hi, In Change Request if Parent change Request is cancelled then all the subtasks status should be cancelled automatically. Can some will help me out how to do the same. Thanks,
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Good Morning, We have problems with receiving tasks from service desk email. Everything was working until 20.10.2022. JIRA Service Desk 3.5.1, JIRA Software ...
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Hello, Is there option to add approval option to JIRA software project? I see that option only in service desk project. Can someone please describe me, how this is works or is there any op...
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下記のサイトを見たのですが、「着信のルーティングなど、一部の Opsgenie 機能は、Jira Service Management ではまだサポートされていません。」という文章があり、この一部のOpsgenie 機能にはどんなものがあるのかを知りたいです。 （Jira Service Management はPremium プランの想定でお願いいたします。） https://suppor...
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Hi everyone! I’m Sparsh from the research team, and we’re conducting accessibility research on Jira Service Management (Cloud). We need the community’s help. We are looking for People who use s...
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Dear Sir/Madam I have some users not able to view ticket before a date, example 10 Jan 2023. May I know how can I check to fix the issue?
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I have a help center with some options nested down. What I really want is a couple of fillable PDFs hosted there that they could download, fill out, and then resubmit through the request page. I can...
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In my Insight Object Schema, I have a location object type, a server rack type, and different types of assets. As defined, Components can be "installed in" a Server Rack, and a Server Rack can be "lo...
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Hello, I am trying to make log work field mandatory at the resolution screen. I have change the field configuration settings to required however it does not work. Please help.
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We support multiple organizations in regards to our product offerings. While some fields and request types are specific only to our products, allowing them to be used on ANY REQUEST by ANY ORGANIZATI...
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Email requests sent to the support desk is not received. I went to check the email logs and it has a failed status and under the details it says "You don't have permission to access this service proj...
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Atlassian Community Events
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| July 29, 2025 5:22 PM PDT | ||
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