Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
I'm trying to create an automation rule which would copy a URL link from the description field and paste it into a custom field (custom field type: URL field). Use case: Some of our clients do not...
-
Are there any Managed Services Providers (MSP) out there who are using Jira Service Management to support external customers in a B2B environment? Based on a review of the product documentation, the...
-
Dear all, We have a customer who is using Jira cloud internally. They actually need to create a new service portal in order that their own customers can submit request from that portal only. As th...
-
Hi There, I am trying to find a way to approve Jira tickets via Slack. I put in an automation rule in Jira that triggers a notification to Slack with the link to approve/decline a request. I'd...
-
Hi, how to get rid of that annoying paragraph code lines It's only appears in a my custom description of attachment field And only in a transfer screen <p> exampletext </p>
-
I can see all the users under Approver drop down and I just want 2 users to have approver access for service ticket, so how can modify approvers list in a service request
-
Hi, Is there a way to send an e-mail to a user that is mentioned in a comment? For example: When "@jack can you comment on this ticket?" is entered in the comment, then i would like to auto send...
-
Does Jira provide the Ability to restrict access to logs, for example even for System Administrators? regardless of hosting option ?
-
Hello Community, We have a fresh set up Jira Service Management as a Data Center version in the cluster with a postgres DB. We get a some cluster error and could not found the cause. What we have ...
-
In reporting and error logs , Does the system support reports labeling based on its classification? and if not is there a plug in that can help with this requirement ?
-
I am new to Jira. In my service project customer portal, I cannot see the form for the customers in order to submit a request ticket. I have checked that using a customer account as well as my projec...
1,073 views 2 0 Deleted user January 16, 2023 -
Hi guys, I'm trying to fetch object attribute and copy to custom field in the same issue, I'd like to use automation, is it possible? There's a post-function that could perfectly get it don...
-
Hi everyone, I want to populate the 'Department' field based on the issue description. Example - Issue Description: Employee Name: FirstName LastName - Employee Location: USA - Employ...
1,502 views 5 0 Deleted user January 16, 2023 -
Hi, In one of my automation if i have this transition error: Destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or untranslated name for is...
-
...erraform.getFormValue(); if (TerraformValue !="12821") // Yes { Attachment.setRequired(false) } else { Attachment.setRequired(true) }
-
I have a Jira Project in which no issues have been created. The project lead has asked that one of the states, ACTIVE, be renamed to OPEN. The states in this workflow only have All ...
-
Prezados, tem um projeto que criamos em produção que quando abrimos chamado e anexamos um arquivo seja pdf/word ao tenta abrir o chamado no portal o cliente ou outro adm além de quem abriu não conseg...
-
Morning. I have a new user form which gets sent to our JSD and creates a ticket. I would like it to automatically populate some fields within the ticket according to the content in the descrip...
-
How can I export a list of tickets submitted under a specific form?
-
Eu tenho uma automação que cria uma issue a partir de uma pai, na ação de criar a filho coloquei para copiar o anexo, a copia do anexo é realizada ao visualizar o chamado na visão de atendimento o an...
-
I have written an automation rule to create a confluence page when a specific form is submitted through our JSM service project. But the page that is created is blank. Is there a way to populate the ...
-
We have setup a Jira project that can create issues and comments from emails sent to a specific email address. I have setup an additional incoming mail server and used the specific email addre...
-
I would like to add an option to the approval flow: 1st - Approve (Change status to Performing Area) 2nd - Disapprove (Changes status to Closed) 3rd - Send to Committee. (Change Status to GMUD) i...
-
Hi We have a portal to make client open ticket and they have to select the projet they are talking about in the ticket. The client are create in Asset, Client are link to Projet, one or many. ...
-
Hi, For one client, we have an extended SLA in place with an SLA matrix based on issue priority (3 levels) and the moment an issue was raised (3 possible time windows). Our Time to firs...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 17 | |
| 8 | |
| 7 | |
| 7 | |
| 3 | |
| 3 |
| Subject | Author | Posted |
|---|---|---|
| July 29, 2025 5:22 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT | ||
| May 20, 2025 8:44 AM PDT | ||
| May 15, 2025 6:29 AM PDT |