Hello. after creating a Jira Service Management project from the HR template, a set of custom fields have been created. Let's consider the Case type field. It has a set of preconfigured values Bene...
Hi everyone, We would be very appreciated any guidance on how to achieve the following issue. We have a service project in jira (JSM) and we created a board to display all support requests from ...
I need to file a report on the average days of tickets in my backlog that includes the average age of the backlog items in your project backlog. I can't seem to find any support online on how ...
I have the Team custom field set up so that it is 'Read-Only' (available in the view screen but not the edit screen) The current behavior is when I try to change the team it looks like it allows it ...
Hi , i need to Add more columns for view in the portal field Currently nothings shows expect these columns i want to add SLA columns and Due dates to customers
We are currently using Jira Service Management and would like to customize custom field options based on the Organizations/customer rather than by project. Our current setup involves ...
Hello, Unfortunately, for some time now, projects have been automatically creating themselves from my profile. I don't know who created these projects and subtasks. Co...
How to find with Object Type in Assets has Total unique constraints per object type higher then 2?
Hi, I am preparing a demo for the team and I do not have navigation bar in JSM. Is this limited by free version?
Hæ you good people. How can I export the list of "people" that have access to our service management system?
In Jira Service Management, the assignee field typically displays only the current user assigned to the ticket. However, my requirement is to generate a report that includes all past users wh...
Hi, I would like to get a guide to conceal this toggle bar and to keep it enabled by default. https://prnt.sc/uE41Vj5bTj98
Bom dia! Alguém pode me confirmar que um usuário desativado mas que ainda é seguidor de projeto deixa de receber as atualizações semanais?
When I go to the assets, there is a search field “Search this schema”. Is it possible to filter the search and then save this filter? Because if I now close Jira or shut down my PC, the filter I crea...
Hello, I am reaching out to gain a better understanding of how you manage sprints within Jira Service Management (JSM). As JSM is primarily designed for IT service management and lacks nativ...
Hello, I would like to send replies to the customer in form of email not as a comments. Is this possible? Also I would like to know if its possible to automatically link email which I`ve send...
Problem Statement: I have two Jira boards: Main Board Sub Board The workflow for both boards is the same: To Do → In Progress → Done Process: A ticket is created on the Main Board. The t...
Hello, Even after creating a new request type I am still getting error message "Couldn't send request This form contains a hidden field that does not have a valid default val...
Hello together, I've created an Ad Hoc Notification using JEMH. Now I want to add a signature with the name of the agent who sends the notification. I found several variables like ${event.user...
Hi all, for pretty much all systems, we run a stale account policy where - created accounts are removed if the user has not (never) logged in for X weeks - existing accounts are reminded to use/lo...
Is it possible to view the notifications history logs in SM incident? How?
Hi Is there any chance that if I'm the Reporter & the Assignee of an incident request, I'm not getting emails for new comments? Thanks!
Hello, I am new in Jira admistration. As far as I know (expirance from older projects) there are views where a can see the dashboards and search for issues as menu on the top of the page. At the mom...
This is the error. Hash WMQ3K6 Trace b9c7eb1c4ea5461da13eab43995e6e39
Hi All, I created priority groups to align with the different support teams for different products we have. in order to be able for customers to open a specific ticket to a specific group and ...
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