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- Questions
Jira Service Management
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Hi, I need to retrieve a deleted field and its historical data that was present across stories/tasks/etc.
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Good afternoon everyone! I am implementing Jira in my company and currently have a Jira Service Management license. However, I need to create a new project in Jira to organize support requests for m...
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In jira automation rule, I am unable to extract a accountid attribute from "SendWebRequest" response
Through "send Web Request" action in Jira Automation, I am accessing a AzureAD provisioning API's for user details, I can see "{{webResponse.body}} does give an output with user details, I want to ex...
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This email is from "Atlassian <no_reply@am.atlassian.com>", where this account shall be paid and handled by my company. Thanks!
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Hi, does anyone know if there is capability for phone call routing and how it can be achieved? Specifically, what we are trying to do is when our customers call in, it routes them to an AI that has t...
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Hi Guys, We want to have our internal team members create tickets and report issues within our native app to JSM. And we can then show comments and status updates on that ticket and th...
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Hello, We are using Jira Service Management and have a project set up as a Service Desk. In the left-hand menu, there is a Customers tab that displays a list of customers. Some of these cust...
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I want to know if we can customize the internal notification messages from a project. I cannot find information about it
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It has been a while since we've onboarded a new account. The instructions we have are no longer relevant and I'm having a difficult time finding our new project's billing ID. Where is that located?
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Hello Team, I’m currently using Jira without any issues, but I’m facing a major access problem with some of my co-workers. Although I can log in and work on the project, my team members—who belong ...
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Is it possible that if I select “Closed”, the resolution is then automatically “Closed”? Because now I have double work: A closed ticket, I still have to assign the resolution “Closed”.
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i want o add a customer to a project but i cant find the "customer - organization" icon in the sidebar, this happened after the new version.
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Like i have usecase for single resource currently want same under one dashboard for all different projects. Like if email is coming for it.support@gmail.com should create a tcket for the same and as...
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I want to end my trial of Service Management early. The project has been deleted, but when I cancel my subscription, an error occurs. There are no additional error messages. Please cancel my subscrip...
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We would like to set up an automation that reminds customers about their tickets in 'Waiting for Customer' status. We would like to send a message when the is in 'Waiting for Customer' status f...
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Can we have multiple emails ids for receiving multiple issues? Once issue is received, can we automate things so that it gets assigned to the respective assignee?
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Hi everyone 👋 I'm running into an issue with the way asset object search works in the Jira Service Management Customer Portal when using a field based on Assets. The problem is: search results are...
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Hello everyone, I am wondering if there is a way (Or setting) that I can edit where, when a user creates a new object under Assets > Schemas, and adds in the Supplier, the Supplier information ca...
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I am trying to do CSV export of all fields from Jira Server/DC instance of Jira and will import to cloud instance of Jira but not getting attachments, so is there any specific process/procedure to ge...
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i am using atlassian python api for my software developement for jira integrations in free trial iam able to list projects,issues and create issue and couldnt do any more further like ...
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Hi all, I think I'm misunderstanding the permissions set. So basically I have a ticket made with 1 account, I then added my other account as "Share with" who is a customer but thats it to the ticke...
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I am trying to edit the work flow for one of our project where i have been assigned the correct permissions: However, when i go to the workflow there is no option to edit it: ...
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I am working with a new feature of JSM (Playbook) and are working on to fully automate the P1 incident handling process within JSM. So far I've created two automation rule for play book; 1st: An aut...
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Hello team! I've been working on setting up a help desk and configuring automations for different priority levels. I’ve noticed that each SLA runs based on the work item's priority is working. Howeve...
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Hi all, I am a new Jira admin and setting it up for my company. though I am setting the status of my tickets to Done, it still stays in open queue. in the queue setting it is filtered by Resolution...
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Atlassian Community Events
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
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| June 18, 2025 4:57 PM PDT |