Can't let users edit workflow in Jira service management

[Damien Varvenne]

Hello Atlassian community!

I'm facing a weird problem with access to editing workflows in Jira service management.

I am Jira admin and can edit workflows - project admins used to be able as well (workflows are not shared, it is a company-managed project and they have the edit workflow permission).

However, from one day to the next, they can no longer edit workflows:

The obvious explanation would be that the workflows have been shared, but that is not the case:

Permission should be good as well, the user is an administrator:

And the Administrators have the permission to edit workflows:

Any idea what it is that I have missed?

[Marc - Devoteam · Accepted solution]

Hi @Damien Varvenne 

Welcome to the community.

This only applies to non JSM projects and of the type company managed.

if you use a company managed JSM project, only a Jira admin is able to make changes to workflows, screens etc..

See this article; permissions-for-company-managed-projects and this feature request; JSDCLOUD-17491 

[Damien Varvenne]

Thank you Marc for the quick answer! I had not noticed that that it didn't apply to JSM projects, that is why then!