JSM User can't see all their tickets and their account shows up as private?

[Calvin]

Hi all, a bit of an odd one, we have this user who is telling us they can't see other tickets, I think they are part of an Org an was able to see their org tickets.

But when I go to check their account to see if they exist in an org it only shows the account has 1 ticket (the one saying they can't see others) and there is no email, it just shows up as "private email address".

Would love any thoughts/advice. Thanks!

[Marc - Devoteam]

Hi @Calvin 

Can you provide a screenshot?

How are the customer permissions set on the JSM project?

Or see this older post on the community for more information, Why-some-of-our-Customers-are-showing-quot-private-email-address