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Jira Service Management
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One of our business units has a very complex process that occurs after intake. Multiple staff and other business units are involved in the overall activity. My usual recommendation is to use tasks an...
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I need to add a non-editable disclaimer field (which is a long paragraph) in my JIRA form. I have tried adding a checkbox field, but looks like that has some character length restrictions so ...
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Can this app be used to export Attachment?
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Hi, We have setup a knowledge base for end users which includes screen shots and videos on how to use the portal. We would like to restrict the possibility users have to download the images an...
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Hello, I am trying to trigger a status change when a comment is added from approver. This is what I have so far but no success. Tried with other smart values as well:
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I would like to know if the pricing model is changing too when migrating to JSM from Opsgenie.
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We have started using the Slack chat facility, and it works well. We use forms to ensure the correct information is collected, so I wanted to add the form to issues created via chat. ...
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hi, it seems we have exhausted our maximum limit Email within a day. Is there a way 2 check up on the e-mails which were send. We only send a few E-Mails and the notifications were blocked. ...
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Hello, I've enabled Suggestions on 2 of my projects and it only appears on the one using the issue type "[System] Service Request", not on the one using "Support". Is there any other way than chang...
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Hello, Auto ticket creation from .net platform to JSM is not working for past few days. This feature was working for past 4 years using TLS 1.2. Is TLS 1.2 is still supported? ...
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Hello Team, I have this issue with JSM, my customers are categorized by Oragnizations, but when the customer send a ticket i dont see the organizations that the customer is related to ...
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Ist-Situation We have a service projects where our customers can raise customer issues. Objective We want to add more customers. Conditions The different customers are not allowed t...
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Buenos días Descargue la aplicación Deep Clone, y tengo un problema/error, me deja clonar proyectos tipo ticketing pero no me deja clonar tipo seguimiento de tareas / proyectos. Me pide un AP...
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I wanted to set-up a simple automation rule that if a issuetype is in a certain status for 10 days without anyupdate it closes automatically. I tried a bit. but the tickets where closed afte...
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"adding internal comments when "reply to customer" is not provided based on a field value changed" 1) when a field called "Escalation " selected as " Code-red " and no "Reply to Customer" ...
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Hi Team, Log work field is appearing twice suddenly since yesterday. We have other admins too and none of them have added it. "Log work" field was already available and we have been using it...
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Hi All, I'm curious why Jira Service Management doesn't allow us to duplicate reports and series. Currently, I have to manually recreate them using filters, which is quite time-consuming. Does anyon...
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Hello Jira Community, I am looking for a way to create a dynamic form in Jira where customers can add additional rows as needed, but the number of columns remains fixed. Ideally, this form s...
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I want to customers to see a custom test field on the side bar (shown in red in below picture). Is it possible to add ? I dont need it on the form as it not something that customer can fill in while ...
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I'm trying to query details from a form embedded in an issue using API calls, and I'm testing with CURL. All the other API calls i've used so far have worked fine. But, I'm trying to use ...
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Is there a way to format the queues within JSM to look and act like Zendesk queues? For instance, within one queue/group, Zendesk allows you to separate the tickets visually based on various criteri...
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I've been tyring to automate a runbook and have it start on a hybrid worker that's linked to the runbook. If i manually run it from azure on the Hybrid Worker it runs seamlessly, but there doesn't s...
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I have the Microsoft Teams Integration in my JSM project. When I click on 'Create chat or meeting' in a JSM [System] Incident issue, I cannot include everyone in my org in the 'participants' field; o...
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I am building out a new user hire form. HR was testing it today and went the form was sent to the approver via an automation rule. They select or type out an email within the organization on the form...
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I am interested in finding out more information about your training course below and want to get in contact with someone at Atlassian who can answer questions. Thank you. Asset Managem...
Atlassian Community Events
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| 11m ago | ||
| yesterday | ||
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| July 7, 2025 4:56 AM PDT | ||
| June 25, 2025 7:43 AM PDT |