Duplicate issues being created in Jira Service Management and Jira

[Nena Kruljac]

Hi,

incident Jira Status - Duplicate issues being created in Jira Service Management and Jira from yesterday made me ask this:

Is it possible to prevent such cases anyhow? Or at least successfully monitor and react faster? For example: 1000 tickets created in 1 hour (numbers might differ in various instances, but we would set our own numbers).

I suppose this was one-time off, but it can happen again in some other case. Automatic creation of issues, especially when existing issues are also updated might be quite a dangerous activity and should be carefully treated + monitored.

Thank you, Nena