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Jira Service Management
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Hello, I'm looking for a way to let my customers know the link to a linked issue. As of now, it is not natively possible to show customers the linked issue(s) in the customer portal (cloud). Rig...
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We would like to only use the possibility for our customers to do a request by portal. It seems like we need to delete the mail handler to fix that. But we would also like to reply on senders ...
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How do you get time stamp for when the ticket transition from Open to In Progress in order to set a due date
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Hello everyone, I am using Jira Service Management Cloud I would like to create one rule by automation process of jira into my project I want that if any customer writes response to Closed ticket,...
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We are considering moving from our PSA/ticket platform to JSM. We are an IT/Cloud MSP with several hundred clients. I'm trying to determine whether we can get away with using only one JSM project ver...
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Hi all, I'm a new Jira Service Management user and need some help. I would like to use different request types in Jira and automatically connect the right request type to incoming e-mails. Ho...
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Good morning! I would like to know if it is possible to integrate Jira Service Management with Jira Work. Thanks
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We would like to have insight in which departments ask which questions in our portal. In our Assets we store the department our customers work at and via automation rules we put this value on the iss...
365 views 2 1 Deleted user February 13, 2023 -
Dears, Iam using Jira Asset maagment and I want to copy the value in one attribute to another attributes in the same asset for example : I have attribute called owner of type default and it ...
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Hello, We have various customers set up as Organisations. I have added the Organisation field to my Queues. Is it possible to Sort on this field? I can see this question has bee...
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hello everyone, Before the update to Jira: When we made a "link issue" from a Service Desk project to another project, we were the "reporter". Now it has changed itself. Example: Project = Servi...
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We have a user who was disabled in Active Directory and then re-enabled. However, when we check the user directory the user is still showing as inactive even after running an AD sync successfully. W...
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We have about 25 organizations with approximately 10 to 15 customers each that access their issues via the customer portal. We would like to give our customers the ability to pull various reports an...
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We are using several custome fields as Multi-text line, but the apperence in the portal schemes has changed. Now there are a ligth grey field showing on top and it seems like someting is loadin...
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Hi There, Several of our users arent able to create a service ticket, could the support team please advise whats the next possible solution? thanks.
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Hello! How to open API methods on Jira Service Manegment? And how to send data through the API using webhooks?
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Dear Community members. I have different SLAs with different Goals (response and resolution times) that i need to configure them on Jira Service Management tool. Is this doable? I have notice...
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Hi all, I create a filter for all service mgmt tickets that are due fo review or approval. Then created a scheduled automation where the Then: Lookup issues is the filter. The body of the...
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Hey team, I'm getting the following JSON data with the web response. With Advanced Branch, I can find licenseIds with individual values and create an object for each of them. But how can I set...
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Dears, 1- How can I make the related asset for users available in the Customer portal so every employee can know all assets related to him ? it is available in the user's profile. in the ad...
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I have purcased Jira Service Management to handle issues that my customers may have with my products. I have added several customers to the system and started handling issues. Today one customer aske...
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hello. I am using service management server Version 4.16.0 starter License. I want to upgrade my license, is there any way?hello. I am using service management server Version 4.16.0 starter License....
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When running the installation 5.4.2 it is showing an error "Problem reading the installation directory." Jira is already shutdown, and there is no permission issue for the user run...
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We have an Automation created to pull data from an external source and update a field in JSM, and are currently using the "Field value changed" trigger. Everything works just fine when the value is c...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT | ||
| July 7, 2025 4:56 AM PDT |