Jira Service Management

I want to make a full backup of my Jira Service Management projects so I can use them in my Sandbox. When I use the sandbox functionality, not everything is copied to the sandbox, like the assets, a...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi,  I am using API to post new service requests like this example: https://wisenetwork.atlassian.net/rest/servicedeskapi/. POST { "serviceDeskId": "6", "requestTypeId": "23", "requ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi there, I am currently having an admin role through a project on Jira. I have double checked and my role is active. The thing is that on every ticket request I can not fetch the approvers ...

• cloud
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hey guys,   I am having a question and I hope that you can help me.   We are an IT company and use Jira as ticket system. In our company, we offer 2 different kinds of MSP contracts to ...

• assets
• cloud
• jira-service-management
• jira-service-management-cloud
• template

Hi, I have a form which allows a user to request access to a business application ( like Scrive ) . I have created objects in Asset with application access roles linked to applications. The idea is ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi there, I'm trying to change a numeric value of an assets object attribute using an automation, but I'm rather stuck at the moment. I've created the automation and added some audit log steps to c...

• cloud
• jira-service-management
• jira-service-management-cloud

I have set a Automation when I change the field "剩餘點數" then the field "剩餘點數異動日" will update to current date.  I couldn't find the "剩餘點數異動日" field in Edit issue，So I want to set JSON  ...

• cloud
• jira-service-management
• jira-service-management-cloud

We have existing ticketing with ProofHub and we are planning to migrate all the ticket and user to JSM. Is it possible?

• cloud
• jira-service-management
• jira-service-management-cloud

Our client uses Jira Service Management 4.20.11 (Data Center) with multiple nodes. As it turns out very often when you select some Insight objects on some Jira tickets everything works fine only on o...

• data-center
• groovy
• insight
• jira-service-management
• jira-service-management-server
• +3 more tags...

マニュアルには、プロジェクト設定の顧客の権限から設定できるとありましたが、私の環境ではその設定が出ていません。   権限設定の問題でしょうか。    

• cloud
• jira-service-management
• jira-service-management-cloud

Hi all, Hope someone could help me with my problem. I got an automation that uses Lookup issues action. The resulting list of issues from a filter is included in the body of the email presented as ...

• cloud
• email
• jira-service-management
• jira-service-management-cloud

Hi,   I wanted to know how to remove the agent (paid) login for using bulk option. I have 100 users which is been inactive. I need to remove those login in single time. Kindly help me if anot...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi team, While using Jira Cloud SM, how can I filter my tickets, based on a particular participant? I tried running it in the JQL mode but it gave me errors (a red cross). Cheers

• cloud
• jira-service-management
• jira-service-management-cloud

I am looking to generate data for the report ' Resolution Met %'Each week we had tickets to resolved they met the SLA for that metric at 100%. However the overall % met is 66.7%. How is that possib...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello, Somehow the new tickets created do not get assigned to the Project Lead (VH) even though the default assignee is set to Project Lead; instead, they keep getting assigned to an admin.   ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello. In my case, it is proceeded when jira issue is created. For example Jira issue Field 1#Custom_Field : User Picker (single user) << Field Required 2#Custom_Field : User Picker (singl...

• jira
• jira-server
• jira-software
• scriptrunner

Is it possible to connect AWS to Jira and get somewhat of a quick view or status of my AWS resources and just have that display on a Jira dashboard?

• cloud
• jira-service-management
• jira-service-management-cloud

I need to delete duplicate comments in a several amounts of subtasks? Can I do it or edit them bulk?

• cloud
• jira-service-management
• jira-service-management-cloud

I would like to automatically link an Insight Object to a JIRA issue, but I need some assistance.    Use Case: A server (object in insights) has a certificate expiration date (attribute i...

• data-center
• insight
• jira-service-management
• jira-service-management-server
• server

Hello, can anyone help me solve this problem? please if someone knows some effective way to solve it, I have tried other related topics but still no success " Dashboard Diagnostics: Mismatched URL...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Boa tarde   Utilizo a Plataforma JIRA para gestão de serviços. O apontamento de horas e feito através do Automated LogWork. Preciso desabilitar a inserção de apontamento de horas manuais no s...

• cloud
• jira-service-management
• jira-service-management-cloud
• time-tracking

Como criar automação de aviso de SLA, exemplo cliente abriu chamado automação dispara no e-mail automaticamente que o chamado será atendido em 8h, SLA vencido retornar e-mail informando, alterado par...

• cloud
• jira-service-management
• jira-service-management-cloud

Boa tarde  Há possibilidade de desabilitar o envio de mensagens automáticas do Jira e deixar apenas com interações dos agentes?       

• cloud
• jira-service-management
• jira-service-management-cloud

I am new to Assets/Insight.  I would like to know how to attach a file/pdf to an Insight object - what kind of attribute can be used?  Or am I barking up the wrong tree?  

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hello, I have a project "A", my goal is to transfer 1500 issues to another "Ticket Type" in the same project. During this manipulation, the system tells me that it is not possible to make more than...

• cloud
• jira-service-management
• jira-service-management-cloud