Jira Service Management

I have set a Automation when I change the field "剩餘點數" then the field "剩餘點數異動日" will update to current date.  I couldn't find the "剩餘點數異動日" field in Edit issue，So I want to set JSON  ...

• cloud
• jira-service-management
• jira-service-management-cloud

We have existing ticketing with ProofHub and we are planning to migrate all the ticket and user to JSM. Is it possible?

• cloud
• jira-service-management
• jira-service-management-cloud

Our client uses Jira Service Management 4.20.11 (Data Center) with multiple nodes. As it turns out very often when you select some Insight objects on some Jira tickets everything works fine only on o...

• data-center
• groovy
• insight
• jira-service-management
• jira-service-management-server
• +3 more tags...

マニュアルには、プロジェクト設定の顧客の権限から設定できるとありましたが、私の環境ではその設定が出ていません。   権限設定の問題でしょうか。    

• cloud
• jira-service-management
• jira-service-management-cloud

Hi all, Hope someone could help me with my problem. I got an automation that uses Lookup issues action. The resulting list of issues from a filter is included in the body of the email presented as ...

• cloud
• email
• jira-service-management
• jira-service-management-cloud

Hi,   I wanted to know how to remove the agent (paid) login for using bulk option. I have 100 users which is been inactive. I need to remove those login in single time. Kindly help me if anot...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi team, While using Jira Cloud SM, how can I filter my tickets, based on a particular participant? I tried running it in the JQL mode but it gave me errors (a red cross). Cheers

• cloud
• jira-service-management
• jira-service-management-cloud

I am looking to generate data for the report ' Resolution Met %'Each week we had tickets to resolved they met the SLA for that metric at 100%. However the overall % met is 66.7%. How is that possib...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello, Somehow the new tickets created do not get assigned to the Project Lead (VH) even though the default assignee is set to Project Lead; instead, they keep getting assigned to an admin.   ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello. In my case, it is proceeded when jira issue is created. For example Jira issue Field 1#Custom_Field : User Picker (single user) << Field Required 2#Custom_Field : User Picker (singl...

• jira
• jira-server
• jira-software
• scriptrunner

Is it possible to connect AWS to Jira and get somewhat of a quick view or status of my AWS resources and just have that display on a Jira dashboard?

• cloud
• jira-service-management
• jira-service-management-cloud

I need to delete duplicate comments in a several amounts of subtasks? Can I do it or edit them bulk?

• cloud
• jira-service-management
• jira-service-management-cloud

I would like to automatically link an Insight Object to a JIRA issue, but I need some assistance.    Use Case: A server (object in insights) has a certificate expiration date (attribute i...

• data-center
• insight
• jira-service-management
• jira-service-management-server
• server

Hello, can anyone help me solve this problem? please if someone knows some effective way to solve it, I have tried other related topics but still no success " Dashboard Diagnostics: Mismatched URL...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Boa tarde   Utilizo a Plataforma JIRA para gestão de serviços. O apontamento de horas e feito através do Automated LogWork. Preciso desabilitar a inserção de apontamento de horas manuais no s...

• cloud
• jira-service-management
• jira-service-management-cloud
• time-tracking

Como criar automação de aviso de SLA, exemplo cliente abriu chamado automação dispara no e-mail automaticamente que o chamado será atendido em 8h, SLA vencido retornar e-mail informando, alterado par...

• cloud
• jira-service-management
• jira-service-management-cloud

Boa tarde  Há possibilidade de desabilitar o envio de mensagens automáticas do Jira e deixar apenas com interações dos agentes?       

• cloud
• jira-service-management
• jira-service-management-cloud

I am new to Assets/Insight.  I would like to know how to attach a file/pdf to an Insight object - what kind of attribute can be used?  Or am I barking up the wrong tree?  

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hello, I have a project "A", my goal is to transfer 1500 issues to another "Ticket Type" in the same project. During this manipulation, the system tells me that it is not possible to make more than...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, While filling the Subtask from i have 2 fields which are Assigned to and Subtask Closure Approver. I don't want to allow the user to select the same user in two fields which means name should ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi there, I am currently working on a Jira project management tool (Software Dev., Kanban). On some issues, I would like to add multiple assignees so as to not duplicate the same issue and clog the ...

• cloud
• jira-service-management
• jira-service-management-cloud
• kanban
• participant

Hi...I want to create a filter for a cascading list that shows all parent options for that field without having to add each option to the query using "or". A sample of my workaround is below but this...

• cloud
• jira-service-management
• jira-service-management-cloud

Im not receiving email notification as a watcher on issues despite adding the ; {{issue.watchers.emailAddress}} query

• cloud
• jira-service-management
• jira-service-management-cloud

Hi all.  I have a automation rule going on which directs and special kind of issue right through my project and into another project.   Automation basically takes a new issue, create...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

If a project is created the following rules are automatically turned on:   When a change request is created → then attach the default change management form When a low risk change management ...

• cloud
• jira-service-management
• jira-service-management-cloud