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Jira Service Management
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Hi team, While using Jira Cloud SM, how can I filter my tickets, based on a particular participant? I tried running it in the JQL mode but it gave me errors (a red cross). Cheers
4,153 views 3 1 Deleted user February 16, 2023 -
I am looking to generate data for the report ' Resolution Met %'Each week we had tickets to resolved they met the SLA for that metric at 100%. However the overall % met is 66.7%. How is that possib...
265 views 0 0 Deleted user February 16, 2023 -
Hello, Somehow the new tickets created do not get assigned to the Project Lead (VH) even though the default assignee is set to Project Lead; instead, they keep getting assigned to an admin. ...
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Hello. In my case, it is proceeded when jira issue is created. For example Jira issue Field 1#Custom_Field : User Picker (single user) << Field Required 2#Custom_Field : User Picker (singl...
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Is it possible to connect AWS to Jira and get somewhat of a quick view or status of my AWS resources and just have that display on a Jira dashboard?
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I need to delete duplicate comments in a several amounts of subtasks? Can I do it or edit them bulk?
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I would like to automatically link an Insight Object to a JIRA issue, but I need some assistance. Use Case: A server (object in insights) has a certificate expiration date (attribute i...
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Hello, can anyone help me solve this problem? please if someone knows some effective way to solve it, I have tried other related topics but still no success " Dashboard Diagnostics: Mismatched URL...
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Boa tarde Utilizo a Plataforma JIRA para gestão de serviços. O apontamento de horas e feito através do Automated LogWork. Preciso desabilitar a inserção de apontamento de horas manuais no s...
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Como criar automação de aviso de SLA, exemplo cliente abriu chamado automação dispara no e-mail automaticamente que o chamado será atendido em 8h, SLA vencido retornar e-mail informando, alterado par...
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Boa tarde Há possibilidade de desabilitar o envio de mensagens automáticas do Jira e deixar apenas com interações dos agentes?
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I am new to Assets/Insight. I would like to know how to attach a file/pdf to an Insight object - what kind of attribute can be used? Or am I barking up the wrong tree?
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Hello, I have a project "A", my goal is to transfer 1500 issues to another "Ticket Type" in the same project. During this manipulation, the system tells me that it is not possible to make more than...
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Hi, While filling the Subtask from i have 2 fields which are Assigned to and Subtask Closure Approver. I don't want to allow the user to select the same user in two fields which means name should ...
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Hi there, I am currently working on a Jira project management tool (Software Dev., Kanban). On some issues, I would like to add multiple assignees so as to not duplicate the same issue and clog the ...
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Hi...I want to create a filter for a cascading list that shows all parent options for that field without having to add each option to the query using "or". A sample of my workaround is below but this...
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Im not receiving email notification as a watcher on issues despite adding the ; {{issue.watchers.emailAddress}} query
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Hi all. I have a automation rule going on which directs and special kind of issue right through my project and into another project. Automation basically takes a new issue, create...
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If a project is created the following rules are automatically turned on: When a change request is created → then attach the default change management form When a low risk change management ...
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Hi, Can some one will help on how on which field i can capture the status time: for example i want to see the from one status to another how much time it has taken. Please find the attached screen...
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JIRA_TOKEN=\ API of User with org&site admin rights\ JIRA_USERNAME=user@plyme.com JIRA_CREDENTIALS = “Basic ” + base64.b64encode(f”{USERNAME}:{TOKEN}“.encode(“ascii”)).decode(“ascii”) UR...
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Hello, We are using JIRA ITSM in the cloud in conjunction with Azure AD. We have synchronized the Manager and Department attributes from AD to our Jira users, and both are being displayed. How can I...
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Hello Team, Hope you are well! 1. In the manual it says that there will be downtime when binding Jira with AAD using SAML. Will the Jira already created local users and projects be affected and hav...
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I have a customized script created using the script runner fragment option which is used to filter my reports based on custom fields (team, Iteration)we have used groovy script, and for filter...
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Hello when I try to configure the incoming mail in Jira I always recive this error: AuthenticationFailedException: [AUTH] Username and password not accepted. How you can see from the screen...
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