Community resources
Community resources
Community resources
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- Jira Service Management
- Questions
Jira Service Management
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Hi, I just installed Zoom plugin for Service Desk. The functionality to book a meeting does not appear anywhere in the issue UI. Do this need to be added somewhere? I believe it should give...
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In the queue settings of a project, as an administrator, I can assign users as responsible for certain issues. What I would like to do is to grant permissions to these users to only see the issues fo...
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Hello, it is possible to activate the JSM surveys for when the tickets are canceled, since currently they are only sent when the tickets are solved. If a ticket is canceled and the user is not satis...
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Hi there, we need to add an 'approver' or 'approver groups' to our workflow. I first tried the group, but was unable to add any users to the group. Next I tried to add 'approver' singular (cus...
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Hi there, we need to add an 'approver' or 'approver groups' to our workflow. I first tried the group, but was unable to add any users to the group. Next I tried to add 'approver' singular (cus...
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The issue we're experiencing is that in Project Settings- Email Requests we see that the email address established through our mail server is enabled and is correct. We can send emails manually to op...
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We have certain tickets that Jira won't send email notifications for. It's not limited to a specific user. A user that turns in tickets frequently has noticed that he didn't get email notifications f...
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Hi I have created a base project, let's name it Level 1 and 4 sub-projects for each Level 2 team. The Level 1 project is visible to the whole organisation but I've left the other 4 projects visible...
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Hi, I have created an advanced custom field of type "Assets Object". This field takes information from "Assets" (say "product A" and "product B") and displays it in the portal. This works all fine,...
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I have a requirement from my team to show the status of tickets for a certain ticket type on an internal webpage. I need to display the tickets in the form of a table Status, Key, Created...
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Hello, I've looked at other tickets here trying to find guidance but ultimately I'm still not able to add specific fields to the "create issue" screen. Can you please layout the ste...
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HI Community, I have been searching and I am not able to find the exact match for our us. We run 3-4 times a process (Release Management) that currently is out of JIRA, but it could be a way of inc...
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Good morning all! We have a manual trigger for a specific project. After this change on manual trigger shown in the action button, a user has complained that it is not viewing the rule in t...
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Hello, I want to set up a notification delay for when a ticket is created. I want a set a 3 minute delay from when the ticket is created (via email) to when that reporter will receive the noti...
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Good day. My team is receiving a JSM request from another partner team in our org. From this request we create a linked issue. I am able to successfully copy the Request Participant list from the pri...
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I am having some problems with the simple Connect "Hello World" example. I have set up ngrok, run the server and tested the server locally through the ngrok tunnel. The app installs fine, but I canno...
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I would like to edit field that we have in a form that changes a form when you choose it as a choice after one of the mandatory fields. I want to rename it and understand why the choice d...
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I want SLA's for the issue type "support" but not for the "issue type "new feature" I've configured the support one but have found that the SLA also applies to the "new feature" issue ...
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Hi, I have an issue with JSM Project as I'm trying to grant access to users with no license. Within the projects settings, I've added my personal e-mail address as a Service Desk Customer b...
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Hello, We are currently looking into the possibility of using Jira Service Management in the Data Center version. Is it possible that assigned task types can be changed during processing and thus a...
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Hello everyone! Could you please advise on how to stop scammers from creating dozens of tickets via script? Thanks!
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I want to design a project for service management with my own necessary fields. How can we do that?
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I am an admin for a Jira project at Team level. I wish to have a Board with status Todo till Done. I wish to have another Board from Done till Released to Production with different workflow set. ...
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Hi Everyone! I need to add a new user. Invited him under Administration/Directory/Users; everything is like with our other users. Once the invite had been sent out, he confirmed it via the link re...
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Hello to all I know that the Embed a widget feature exists in the jira cloud , but I want to know if I can use the Embed a widget feature in the jira data center?
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Atlassian Community Events
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| 24 | |
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| July 29, 2025 5:22 PM PDT | ||
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| May 29, 2025 11:41 AM PDT |