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Community resources
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Jira Service Management
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I am trying to build an automation that will once every 2 weeks create a JSM issue. This issue will be populated with a list of objects that are 'due for calibration.' I have been having a hard ti...
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Hello everyone, I need to use 3 forms that I created for making different tickets from Slack to Jira, but instead of it, just the default options are given to complete the request. How can I replace ...
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Hi Team, Can you help me know th elist of different issue types present in Jira? I need to change the issue type of a bug categorized as an enhancement and another one as a change request. ...
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Hello Atlassian community, please share work around to extract hyperlinks of tickets. In the past once you click 'Open in google sheets' it was having column 'Key' and hyperlink in it N...
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I want to enforce that when desk team user changes the status of the issues, they would be requested to update the specific field value before they can proceed with the transition. E.g...
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Does anyone know if there's a smart value available for the response message ID when publishing a message to a AWS SNS topic using Global Automation? Per the AWS SNS API docs there should be a messag...
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We are currently trying to set up a custom email address for one of our projects in service management, but every time we do it gives us this: "Need admin approval atlassian.com needs permis...
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We have several jira service management (JSM) projects to support various products and customers. often issues need to escalated to internal IT teams. What is the best way to escalate issues t...
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Hi, I am looking for a smart value for the web link/external link. In Automation for Jira I want to copy the linked web link/external link to a comment or a text field. Anyone have an idea? Regards...
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Hello community, in a Jira ticket, can an approval query be interposed in a ticket? For example, is it possible for a data transfer in a ticket to be informed in advance with a document about the qu...
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Any plans on "Filter assign scope" in Cloud?
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Is it possible to have Help widget with pre populated text dynamically based on page on which user is accessing in search box as it gets loaded Idea is that - as user clicks "?" it should work as ...
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I have a custom field of type Assets object named "Grupo Responsable" and would like to ADD or REMOVE values depending on another field. So using automation I tried with this edit issue ac...
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Hi, I have a problem because I would like satisfaction comment to appear in a new custom field "Satisfaction comment" through automation. I have created a new custom field "Satisf...
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I'm not sure if I'm doing this right. So, I put when it should happen (Scheduled), then I put what should happen (Clone issue) and then I would like to have all my cloned issues the same status as NO...
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AQL queries to select
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Hi everyone. I have problem with Jira service management. When create ticket and system send mail to approver and click approve get error show in pic but status is approved and can click view reque...
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In team managed project I can see this option of adding parents when i right clicked in issue. But in company managed i cann't see this option . is there any way to add this?
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Find duplicate hostname in object schema using advance search in AQL. So the exact query I did not fond in any where and I am also try but I did not got that so any one knew that how to find duplicat...
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I want Customers to my Service Desk to be Customers, not Users in my organisation. Some of them do show up as User in my Organisation. It seems like I have to Suspend Access to them in de People dire...
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Hi. I know we can use REst API for export some date such as work flow, screen etc. Can I use to import REST API? Please help me out. Thanks.
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Hi all, Using Jira Service Management and our project is using the "IT Service Management" template I believe. We don't have a "create sub-task" option when clicking the overflow menu on a ticket. I...
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Hello, Can I get an example of an Automation rule that will help create a new ticket once a "Resolved" ticket has been commented upon by the creator? Currently when a user responds to a ticket that ...
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My JSM project is emailed when a user locks themselves out of their account. The emails that we receive are not customizable, but do contain the user's full display between a set of parentheses exact...
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Customer notifications are all on. They're in the customer list for the project. Do customers have to have 'People' access?
Atlassian Community Events
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| Thursday | ||
| July 11, 2025 4:42 AM PDT | ||
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| June 20, 2025 12:16 PM PDT |