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- Questions
Jira Service Management
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I have a standard change workflow but what i want to do is when a change request is submitted if it conflicts with another change then it takes a different path in the workflow and maybe needs additi...
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not showing service management customers in the approvers list ,, issue is only for normal users login portel, it is visible helpdesk team account
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Hi Community, is there any possibility to block incoming moved issues from another project without clear the permission from the source project. We have a central JSM but sometimes the customers op...
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Hi, I was wondering if there's a way to open up a Confluence space that is linked to a JSM project only to users that are invited to that JSM project? Without having to allow anonymous access to tha...
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In our workflow we would like to add a comment using automation based on the approval actions (Approved, Declined), but in Data Center we do not seem to have this option? Is there a clever way to do...
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Given that Portal Customers have an account automatically created when they raise an issue and that they need to create a password and login to that account to continue the 'discussion' and that ther...
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Hello Atlassian Community, I am seeking assistance in implementing Jira automation to streamline the process of assigning tickets to ITSM (IT Service Management) service owners and their designated ...
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I was attempting to change my name in Jira Service Management and the system required me to provide my password. Even though I entered the same password that I use under my company, the system still ...
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This is a real head scratcher that I'm not sure what to do with. User A has all the right permissions to log time through Tempo and they can do it just fine on all tickets EXCEPT the ones that User B...
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Hello, I am setting up a Team Managed project in JWM. I want to have a different workflow for Bugs and Tasks. But it seems my board can only show one workflow at a time?? That can't be ...
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When we have users submit a ticket through our portal we are looking to have a page pop up that says something to the effect of "Your ticket has been successfully submitted..." and some other options...
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Hello, I wanted to check if there is a way I can create a report where it shows each issue and give the count of attachments/invoices Example Issue name | Number of Att...
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Emailed-generated requests, are not triggering alerts via opsgenie.com. Only manually created tickets generate alerts via Opsgenie. What will be the correct setting to make this happ...
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Hi all, I am building out a mapping schema for an Employee object in Assets. One of the fields I'd like to have is the 'User' type, to hold the Atlassian User Id so I can easily link a given record ...
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Hello, I would like to know how to add additional fields in the ticket that will allow the agent to use these custom fields to add the status and the job type of this ticket. For more...
1,020 views 5 0 Deleted user June 21, 2023 -
Hi, Since updating to scriptrunner 8.4 CfValues no longer return the value of the field. Any idea why this might be happening?
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I am searching to add an "iframe" or other creative solution to show the user's tickets on a sharepoint page. I found a question from another user, but this is never been answered. Di...
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I am tasked to deploy JSM into a VMware ESX on prem environment. The question is. Is there a deployable VMware template available that can be downloaded to deploy JSM or do we create a step by s...
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Is it possible to set the profile picture of the user using the User Management REST API or the Jira Platform REST API? I have read the documentation and it seems like you can update the profile but...
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I'm trying to set the value for a multiple users User Picker custom field to one or more people by using the REST API. I'm looking up the account ID for each person I want to put into the field and...
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Hi, I have 3 x Agents (licensed) and they can access SD Projects without an issue. I want to add my development team as part of the Service Desk team. Each of the developers have a va...
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Hello all, I have created an automated action for sending an email with the above values but the Smart values: Epic, Priority and Custom Field(Worked Today) are empty in the email although I ha...
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I want to know how many important features we can add in Jira for the ITSM
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How to define bank holidays in the Calendar - Jira Project Manager? Defining bank holidays, then tasks can not be due on these dates
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I need to have an online form for external access for users not signed into Jira ?
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