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Community resources
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Jira Service Management
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Hi, can we run the Atlassian service desk system in Dutch in stead of English? Greetings, Erik Meegdes
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I want to change the default layout of my scriptrunner emails. I work with jira cloud Where can I do this?
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Hi there, I can not find anywhere the configuration required for public access.. I really dont know what to do anymore. I want my customers to have access to the helpesk portal without the ne...
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Hey all, I have a post-function that creates a sub-task whenever a specific sub-task resolves. I wish to add a condition based on a custom field, but I am not succeeding. def cf1 = Componen...
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We are currently using Jira service management version 4.13.3. As it has reached end of life, we are planning to upgrade it to JSM version 5.4.2. As JSM version 5.4 has long term support, we are plan...
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GET /rest/api/3/jql/autocompletedata/suggestions I tried using this API to pull the options or values I have for one of my custom field. But it is returning only 15 rows. No pagination criter...
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Hello all, I would like to use Help Center to serve my customers with a help center and I am looking for inspiration and best practices on how to set this up. All the documentation that I can fin...
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I have service desk channel, and i set integration in slack but, When i crated Issue in slack use /jira created [task name] I don't see in queue my issue. But on service desk portal it's all work
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Hello, I was looking for a way to propose evolution to the Jira Service Management solution, do you know if a page is available for this ? I wanted to propose to add the possibility to pin a c...
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Hello , my customer want alert for high priority tickets only. Frequency daily, weekend or holiday. scanario: customer users are creating tickets on high priority but managem...
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Hi Community, I am facing an issue to fetch custom-field value in the backend(Scriptrinner) multiple times. I am using 1 custom field and one system field to make a condition. 1- Reporter 2...
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Hi, I tried to use the Proforma Form API using the below URL but it is showing 404. Please someone help me to get the actual URL and how I can get the form id below url shows 404 /re...
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How to assign assets to a particular user automatically
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I want to enquire about how to add an exit (or close) button to the successfully submitted raised ticket preview page. The exit button is to enable users return to the raise a request homepage (Help ...
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Hi All!! Hope some of you can help me figure it out if this configuration is possible. In my Actual Project, I have a specific Request Type that is to collect Feedback (See screenshots attached). A...
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We are using Jira Service Management 4.22.6 Datacenter version. We are using Insight to track our IT Assets including laptops, workstations, phones, etc. Now we are trying to find a way to automatica...
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I'm unable to connect/launch to Microsoft teams through jira even though I have Microsoft teams already installed on my device. The .exe file for teams not working.
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Hello, I would like to ask if it is possible to translate request headers in Service Desk? Thank you in advance.
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Hi, Can we auto-generate mail for a particular person when tickets aren't assigned (due dates aren't available for tickets). Thanks Anees
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Hi. I want to make a ticket from multiple slack channnel. Is it possible to connect multiple slack channnel to Jira Service Management? Best regards.
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Hi, How to generate a Report for Created Vs Closed issues in Jira Service Management Please help me out with the step by step process for the same. Thanks,
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Our support email address is a google group that forwards emails to the support team and to our support system. As Google cannot forward emails as a user when dmarc has been configured it sends them ...
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If I cancel my JSM subscription, can I still search/view historical tickets?
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Hello I am trying to automate a comment, and I need to use a previous value of a field within the ticket To explain, we use a project in Jira as an Asset Register. A device/thing is assigned to a p...
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We created an asset and we want to link it to Status-Dec Object Type. So when we click the Status-Dec we know how many are Defective, Disposed, In Stock, In Use, and Missing. Kindly check the image f...
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