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Jira Service Management
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I am creating new Structure. I have add the folowing Automation: Add sub-task Add tsks from Epic Remove Inserted|Extended Duplicates Group by Epic Insert issues: JQL And as a result I g...
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Hi Guys, I need your quick suggestions, I want to make a Resource Planner on which the resource will add an update and delete his daily tasks which can be tracked as a timeline. So management can ...
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I have upgraded my JIRA license from standard to premium so I can get access to JIRA Asset Management. Apart from configuring and inputting Assets, I also need reports on Assets that have been input...
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Hi, While creating the Incident form i am not able to fetch the Assigned to Individual user in the list of users. Please let me know the reason for the same.
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What configuration should I do to allow the clone for only one group of users of the instance
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I am trying to get our JSM Customers to be able to see the OpsGenie on-call schedule, but haven't figured out how to make this work. I have subscribed a shared Outlook calendar to OpsGenie, and the ...
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Whenever a new ticket is created on my service desk an internal service desk user is added as a default participant. I remember setting this up, but need to change it now and can't find where this...
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Hi, I want to trigger a notification to Service Desk(Group) users once the ticket is created to them. please help me out with the Automation Rule to create the notification because i want to custom...
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How can I schedule in jira tickets to a users Outlook 365 calendar? I want to manage time and ticket effectiveness a little more and would want to define timeslots during a day to have jira ...
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Hi Everyone, Currently, I am testing a new SLA alert to email. Previously I successfully made it into Slack without any issues. But this time when using the same code I used in Slack f...
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Hi All, I plan to create another project for our Learning & Development team and need your input for the best-practice (or commonly used) built-in templates from Jira SM. I have read the descri...
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as active the templates "IT Service Management"?
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I'm evaluating JSM premium because of the use of the assets application. I need to do the following, and am wondering if I need to involve automation to complete the task. Given: ...
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Hi All, I have an interesting question that was brought to me, I was wondering if anyone has some experience with this? Is it possible to create a fully automated system access request form f...
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We are in the process of creating an Onboarding task for our HR department. We would like to update the "Summary" field to include the users name, but we are unable to figure out the...
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Hi Jira community, I have read through the documentation here Jira smart values - text fields | Cloud automation Cloud | Atlassian Support on the different string manipulation methods avai...
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I'm trying to configure the clients within JIRA, but I don't see an option to add or remove them? Any help would be appreciated. Thank you
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Users are not being notified by the Teams app, neither desktop nor mobile, when a new chat or meeting is started from a JSM incident using the chat channel feature. Is this expected behavior?
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How can we restrict the create permission of create issue to particular issue type. I have used the jira.permission.create.user but it is not working still other members able to create issue.
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Hello, I'd like to get the parent and child values from a cascading list in a sub-task and fill in the same values in the parent ticket on a cascading list as well. The automation is supposed to be...
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If I am not worried about bug fixes and security, can I continue using JIRA server after Feb, 2024? Will it become a read-only environment?
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Hi, We are in a process to on-board 17k-18k internal customers to access helpdesk URL to access and start raising requests. But its giving all users to sign-up which we don't want. We want users t...
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Hello, We have implemeted a central Service Desk Portal that depending on the portal group selected the ticket (1) is "redirected" to one project or another cloning the first one and calculating som...
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I need to report on tickets created in our Service Desk queue (Levels 1 and 2) and show how many tickets were created that were then transferred to another queue (for example our Systems Team wh...
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Hello everyone, Some users are very new and want Jira to be straightforward. They ask us to hide part of the UI they to want to see to avoid confusion. they do not use the portal, but t...
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