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Jira Service Management
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On the portal screen a user is selecting an asset field, this field has an assignment group attribute attached to it. What I am trying to do with automation is after ticket creation have our custom f...
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Hi, In our project tickets are being created by email and the request person could add people in CC. In this scenario, all these intervenients should be receiving notifications when a coment...
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Hello, I'm struggling with the AQL while attempting to import a CSV file that needs to connect the Employee with an object Laptop. I have the following Schema Tree Laptops MacOS W...
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Hello, I am trying to connect the Case object to Jira Cloud from the Connections tab in Jira. When I go to add a Salesforce Object, select Case, and hit Next, I am stuck on the loading screen for 10...
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When a comment is made on the customer portal it is defaulting to internal so any non-agents dont see the comment, is there an option to change this default? Or allow the commenter to choose fo...
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Hello, we have an external partner with whom we frequently work on specific type of issues. We recently migrated to Jira SM Cloud. We want to sync tickets from our system to External...
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Among ticket fields there is no option to set the due time
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Hi, we are using HeroCoders "Clockwork Free" App to track our time. Is it possible to get the menu (check screenshot point 2) to show up by default on every issue, withouth having to click "T...
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Hi everyone! Is there a way to list ALL requests instead of all connected to a specific user? https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi...
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Hello Is it possible to copy fields w/ a postfunction from one child issue (Sub-tasks) to another one (Subtask-Task)? The parent issue is an Epic, would like to use an post function during a ...
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Hello Team, I'm looking for a similar action, I need to send specific emails to specific groups of customers in my project: IT Group, Business Group, Security Group, etc and I would like to create ...
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Hi, I've taken a free course "JQL in Service Management" and there is a section with certification practice questions. One of the questions caused me confusion "Jane wants to create a new ...
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I had connected my project to Slack @assist and want to switch this to Teams as we are migrating our service desk team. How do I disconnect Slack and connect Teams. Seems to be stuck at the pre...
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Hi team, We are using Jira Service Management (Cloud) for our IT Service Management capability. We have a hybrid On-Premises Active Directory environment, synchonrised to Azure AD. As I'm sure many...
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Hi Team, I have added one user as a Jira Service Management customer. If he logs into the JSM portal link (abc.atlassian.net/servicedesk/customer/portal), then it's no problem. He gets the JSM porta...
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I have created a form for a project in the project settings. The form appears on the ticket as expected, but when I run a JQL report, the form fields do not appear in the "Columns" list for the...
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where is the configuration to clone a issue in Xray Test Management for Jira
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Hello, Is it possible to restrict the format of the user name for a portal customer in JSM? I see more often usernames like 'MIKE JARED POSNER JR III'. Huge and all screaming uppercase formated use...
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Hello, I shared a dashboard with a user but he see the dashboard, can open it but he can´t see any content. Was is wrong from the configuration? Thanks in advance best regards Klaus
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A common task on my team is to offboard an employee at a specific date and time in the future. Our HR department creates a ticket, and they use a custom field to specify the date and time that ...
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Is this possible without scriptrunner?
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Hi There, We are currently utilizing the Asset Objects feature on our portal and we have 2 fields: "Request By" and "Request For". When creating a ticket, we would like these fields to be automatica...
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Buenas a todos comunidad y gracias de antemano por la ayuda que puedan brindarme. Mi pregunta es puntualmente si se puede personalizar el campo prioridad pero no a nivel Jira sino a nivel proyectos. ...
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Make a fields Show/Hide transition screen depending on creating request types in the portal.
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We have users who need access to service mgmt to service and reviews tickets. We need users to be able to create work mgmt projects for personal use. How can I limit permissions so users can NOT cr...
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