Community resources
Community resources
Community resources
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Jira Service Management
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Hello, I need some help with an automation I'm working on. The goal is for the automation to identify the oldest issue in a JQL search and assign that issue to a team of agents in round robin. So far...
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Hey everyone. I need help. I am currently using Jira Service Management as an IT helpdesk. My portal consists of one form and that form is set to create a new issue when submitted. I have the notific...
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Hi, Once the Incident is created i want to send a email notification to Service Desk group how to do. Please help me out on the same. Thanks,
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Hi!! First of all I have read couple of articles with similar questions but I have not read specifically the answer to our question let me explain: We would need to be able to synchronize t...
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Hi, I am looking for a way to restrict the share option in the customer interface to certain groups. I do NOT work with organizations. Any help is appreciated. Thanks in advance Heike
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We are two sister companies who need to share some information, but not to all members in each of our companies. We had originally set up one instance of JIRA SM, with a project for one company, and...
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Hi, we use Active Directory to store all information about our desktops and laptops. We would like to sync this (daily/weekly) with our CMDB in Jira Assets. Is that a possibility? I seem to find vari...
2,322 views 1 2 Deleted user April 20, 2023 -
Hello When we create plugin pages in JiraSoftware - we can use decorators and SiteMesh create around our fragment standard Jira enveronment Have decorators for Servicedesk portal? I need create cu...
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Hi, I have requirement where i need to get the webhook notification for any custom filed is created or updated. But I'm unable to find any pre defined events which helps in my case. can someone guid...
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I want to integrate with teams however just slack option integration appears. I ve already unistall all slack apps, but the problem still.
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Noticing sometimes required questions are skipped in Forms, and they are not submitted via API. Anybody else having this issue? Searched online and echo was haunting..
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Hi, I tried to send the Jira management email and I got the FAILED or REJECTED in the "Email requests " >> "View logs" Thank you
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Hi all together, I am moving my inventory from a deprectaed system to Jira Assets. I am mass importing my Computer, Printer, ... Assets and Models by CSV. To import the avatars the only way is des...
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Hi All, I am configuring Jira service management for the project. Client requirement is once issue is created all jira users for the atlassian should be notified via Email. How to ...
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...ignup?product=confluence.ondemand,jira-software.ondemand,jira-servicedesk.ondemand,jira-core.ondemand&developer=true Please help to reactivate my account. I have replied to the email but still y...
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When attempting to create a chat channel from an issue I get We couldn’t create the chat channel Wait a moment, then try again. I cannot get past this right now.
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I want to show users to watch big picture of every projects in roadmaps. Does anyone know some plug-in functions which can connect 2 or more projects into the same roadmaps?
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Dear Sir/Madam May I know it's possible that copy field value from issue to create sub-task automatically? As example on below screenshots: Department in issue is Team 10, and I wish Team 10 can co...
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I have received a ticket request via email from my customer. When I "reply to customer", the customer did not receive my reply.
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We want to let them know about features/enhancements but have been needing to create separate spreadsheets for each customer which is not scalable.
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Hi, For the life of my I can't seem to be able to figure out why my isn't working. My team uses a Kanban board, and I try to automate the tracking of cycle time with a Start Date, End Date, Cycle Ti...
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HI We use Jira Service management cloud in 3 different global divisions UK, US ,AU I am looking to align the SLA's Is there a way to Report on what SLA's have been configured in Jira (ideall...
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We allow customers to share visibility on issues with other customers via the "Share with" or "Request Participants" fields. However, there is one user that we don't want to be searchable on the user...
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I want to use Groovy in a post-function to get the approver from a custom field of the type Multi-User-Select and then read a specific attribute from Insight, where the approver is stored as an objec...
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I have a task and under the task I linked a couple of sub tasks. I want to keep the Task open and only close out the sub task. How do I do that? I currently have a rule in place tha...
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Atlassian Community Events
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