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Jira Service Management
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how we can add escalate status on customer portal.
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Hi All, Is it possible to limit who can upload attachments to Insight/Assets objects either by type or globally? I've done a bit of looking and the only thing I can see which might work is setting ...
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What is the best replacement for opsgenie if the company is not willing to integrate with any cloud product
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Hi I have a problem with forms and wiki markups. Create a multi-line paragraph custom field Change the renderer to "Wiki" in the field configuration In the form, link the field with the JIRA fie...
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Hello All, I can directly link and access the url that is currently hidden in the JSM portal (no group assignments), but when i try to create a ticket via that link, i get an error stating t...
1,594 views 3 2 Deleted user February 17, 2023 -
We are using JSM to create issues based on alert emails received from legacy applications, and then send the on-call team alerts through OpsGenie. Some will send alerts every 5 minutes until th...
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Hello, I am creating a simple automation and I want to add a comment to the newly created issue and it won't work. It only does it on my trigger issue. How can I make it comment on ...
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Hi Everyone, We are hoping that you can provide us with some direction on the scenario below: Scenario: A JSM ticket is moved from Project 1 to Project 2 Project 2 has first response SLAs of 24 ...
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Hi There, I need help with a business need that we have. Please let me know if you have any feedback that you can provide so that we can display the resolved tickets in the SLA report.&n...
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Our company recently migrated from Autotask PSA to Jira Service Management for our ticketing system. In Autotask, we could sort the "Status" column in various dashboard views and see them arranged in...
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We're demoing JSM Premium, and I'm trying to pull an object based on a component within JSM. Can anyone help me get off the ground when writing these. Given the Object in Assets has an...
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I'm trying to create an automation that sends an easily accessible link to an attachment (in this case a form) to request participants. I originally wanted to just send the form as an email attachmen...
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We are creating an enterprise helpdesk with offices in the US and Mexico. Currently we have support centers for each business line and setup in multi project. So we have a helpdesk in Chi...
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In JSM/Assets/Object/ Comment section Where do comments go when they are created? I made a comment here, but can't find it anywhere. It would make sense to see those comments in the object s...
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Hello everyone, Is it possible to restrict the 'emailed request' being created if the request email does not have "ABC" or "XYZ" in the 'subject or body' of the incoming request. Many tha...
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In some parts of the app, there are built-in links for showing the number of open or closed tickets. For example, when looking at the customers under Organizations: We noticed that specifically ...
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Hi, I've a use case to add sub-tasks on my change calendar. I've added the planned start date, planned end date, change start date & change completion date fields on the screens that the sub-tas...
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I want to make a full backup of my Jira Service Management projects so I can use them in my Sandbox. When I use the sandbox functionality, not everything is copied to the sandbox, like the assets, a...
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Hi, I am using API to post new service requests like this example: https://wisenetwork.atlassian.net/rest/servicedeskapi/. POST { "serviceDeskId": "6", "requestTypeId": "23", "requ...
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Hi there, I am currently having an admin role through a project on Jira. I have double checked and my role is active. The thing is that on every ticket request I can not fetch the approvers ...
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Hey guys, I am having a question and I hope that you can help me. We are an IT company and use Jira as ticket system. In our company, we offer 2 different kinds of MSP contracts to ...
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Hi, I have a form which allows a user to request access to a business application ( like Scrive ) . I have created objects in Asset with application access roles linked to applications. The idea is ...
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Hi there, I'm trying to change a numeric value of an assets object attribute using an automation, but I'm rather stuck at the moment. I've created the automation and added some audit log steps to c...
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I have set a Automation when I change the field "剩餘點數" then the field "剩餘點數異動日" will update to current date. I couldn't find the "剩餘點數異動日" field in Edit issue，So I want to set JSON ...
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