Is there a way to make a user anonymous on emails?

[Pedro Silva]

Hi community!

We are trying to hide the users when respond to costumers on "Reply to costumers".

Is there a way to make any user anonymous? Like changing to the team's name.

[Kai Becker · Accepted solution]

Hi @Pedro Silva ,

thanks for your question! You should be able to set the sender name to the name of the portal, via project settings > customer notifications > sender name.

Detailed instructions can be found here

Hopefully this helps, as my Portuguese is quite poor and I wasn't sure what should be changed in the screenshot 🙂

[Pedro Silva]

That's exactly what I was looking for... I didn't notice that.

It works perfectly!

Thank you very much!

[Kai Becker]

Perfect. Glad I could help :)

[Ubaid E]

Hi @Kai Becker

Is it possible to do in DC?
Regards,
Ubaid