Community resources
Community resources
Community resources
- Community
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- Jira Service Management
- Questions
Jira Service Management
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I invited a user this morning who has accepted the invite. She has access to all of the projects and can post and edit issues as she needs. However, in the directory, I can't search for h...
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I am currently trying to make it so that when I select a Specific service using the "Affected services" custom field generated by JSM, I am able to only see objects that have that service listed as a...
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1. Can't find an existent field from the form/tasks in the Fields section. We have a couple of places in the form called by one name (same field name) and I would like to change it and rename the fie...
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I 've created same automations talking about the same but saying that there should be different choice in the specific field. We should get tickets cloned and linked to the main task. It works for so...
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Hi, If i click on Stop watching at the top while creating the issue i am getting the email.but if i create with watching i did not received any email. But if i create without stop watching no e...
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Hi Community Hope there are some sharp minds out there, who can guide me here. :) We have a large customer who wants to setup integration between our Jira and their ServiceNow. They...
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Hello, We are currently looking at the possibility of using Jira Service Management in the Data Center version. On the topic of email processing, we are looking at the requirement, sending an email...
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Hello, i'm using jira Service Desk and jira software on an environmet set this way: -A project on jira service desk where agent can directly solve ticket of customer -A second software Project wher...
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Team in my Org, we call customer as Reporter. how to tag the reporter in automation, send mail . I am using Hi @{{reporter.displayName}} is this correct ? pl...
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I want to add widget to the JSM portal but I don't know how When I try to add widget, I get a phrase like the picture below I don't know where to enter the widget code.
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Hi, Please help me out how these notification is triggering i haven't configured this Please help me out which email action is triggering for above email notification. (or) Do i need to ch...
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I am using Discovery Tool to import data from vCenter however not getting Custom Attributes of individual VMs. Is there any way we get import custom attributes of VM using Discovery Tool and v...
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We have helpdesk staff in different locations and sometimes the requests are people just walking up, also we consider being contacted via chat a walk-up. I am curious on how best to track these. The ...
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Hello Community, I'm trying to achieve the following -> Link to similar issue My automation rule looks like: Everything works like a charm, but the issue comes when one o...
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I have a user that can't create an issue in Jira when they use the Assist app in Teams. I can, but I'm the site admin. It creates a ticket within the Assist app in Teams, but it doesn't create a...
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Dear community, I was asked by our management to implement the Service Level Timer on our Incidents. In Assets, we have two object types: ICT Services and Business Services. ICT Services is our I...
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We have maintenance plans for our clients, each client gets so many web updates to their sites in a year. If ABD Client gets 12 updates a year, if I make an asset for that client with ...
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Hello, For me is not clear how to interact with Assist. Is this integration part of Jira Service management or is part of Halp? If so, do I have pay extra in Halp? I can't understand how this integr...
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Hi Community, I am trying to upload a csv file to map the object type in insight. I made the configuration while mapping it showing all the column of csv file in one tab. please find t...
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Hello, I am seeking to create a dashboard in Jira with a Pie chart that displays the components assigned to our epics. However, I would like it to only display certain components as we use our...
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I have been unable to find accessibility documentation for Opsgenie. After reviewing the Atlassian Accessibility page (https://www.atlassian.com/accessibility) I don't see anything specific. I also d...
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While importing objects from Server to Assets Cloud, I found that if I use User friendly CSV export, the Wiki style text formatting (hyperlinks, bullet points) of Textarea attributes is lost, but if ...
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Is it possible to hide the Assets view tab for certain users? The assets tab from the top menu bar - between Teams and Apps.
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I have a request type that I need to add a validator to. The request type uses the same issue type and workflow of several other request types and I do not want to apply the validator to all of...
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When attempting to add the Creator field to a screen, the Creator field does not appear in the Select Field dropdown when configuring the screen. Why is this?
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Atlassian Community Events
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| 24 | |
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| July 29, 2025 5:22 PM PDT | ||
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| May 29, 2025 11:41 AM PDT |