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Jira Service Management
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Hi All! I have concerns regarding when my team does outcoming mail to recipients, the problem is on the recipient's end, the email body is visible to them. Please see the image below as an example a...
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Kind of new to Assets in Jira. We have most of our employee Hardware now in Jira. From an offboarding point of view, the team need to go through all 10 assets fields to check to see if that u...
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I have a pretty simple requirement to add some static text on a form to explain things to the person entering the form. We are using Jira Service Management. This resource explains a method to...
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Objective: Using Automation for Jira we would like to be able to sum the qty of linked issues by the link type for example: We have a single Problem issue within JSM that has 4 linked incidents we ...
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I am facing an issue whereby once I have set the issue status to 'Deprioritized' - I do not have permission to change it to any other status (ref: Screenshot 1). However, if I try to change the workf...
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We set up a test instance in JSM and connected it to our companies Teams app for an IT support channel. Followed the steps on the website and was able to successfully create a triage team and r...
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Hello, Is there a way to extract the Value of a Form Question in Jira Cloud, so that it can be used in Automation as a Smart Value? e.g. User enters X into Question 1 An Automation Rule takes th...
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Howdy, I want to turn on the IP Allow list for JSM Agents but still allow the customer portal to be open to everyone. So anyone can submit but only people onsite or on VPN can manage issues. Is thi...
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Trying to establish a customer portal
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Guys, does anyone know how to create a new field in a gadget? I have to consolidate some information and if there was a way for a Three dimensional filter statistics gadget, it would work great ...
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I am creating an automation. In the 'Lookup objects' portion of the automation I have written the following query: objectType = "Digital System" and Name = "{{issue.system.name}}" However, ...
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Hello, In Jira Service Management how can i validate the date field of a form so that it does not accept a date smaller than the current one? Can anyone help me? Thanks
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I'm hoping someone in the community here will be able to help with an automation rule I'm struggling with. Our SLA states we assign a minimum of 15 minutes per issue, and I want to automate it so th...
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We are looking to use Jira Svc Mgmt to collect anonymous ideas and suggestions from employees. We want to have licensed users (employees) submit tickets as anonymous reporters. I've found arti...
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Hello! We recently added a new user to our Jira Service Management account and "customers" cannot @ mention her. We've checked settings and replicated against someone they can @ ment...
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I have automation to Reopen the issue when the issue is commented on. But usually, my team moves to DONE and leaves a comment immediately. I would like that this specific comment does not...
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Hi, I was wondering if there is a way to configure/change the fields that are displayed when looking at the child tickets within a parent ticket. I would like to include a cou...
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Hello Jira Community, I am hoping someone can assist me with transitioning a cloned ticket from one project to another. I have read many other resolutions from similar issues, however I have not had...
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Hi, I am a site admin and I can delete old filters from users who are no longer active. Clicked the three dots and there are no options to delete. I go to manage the subscriptions, but can not...
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Hi Atlassian community, I'm new to Forge and I'm trying to figure out how to use scheduledTrigger . My goal is to send data from my Forge app to my Node.js server every week. Specifically, I want t...
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the trigger must be issue creation the requirements are issue category = R&D and one of the following restaurant partners which is entered at time of issue creation. The action I'm asking it to ...
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Hi everyone, What I am actually looking for is a way to display an 'Assets object' field on a ProForma form. Unfortunately this is not possible with this type of field - see here. Background is that...
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Hi I'm looking to build Jira Asset objects into Dashboard. Today i use Rich filters for Jira Dashboards (https://marketplace.atlassian.com/apps/1214789/rich-filters-for-jira-dashboards?tab=overview&...
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Hello, I have a small problem regarding email notifications. For customer XY there are 5 people set as "admins" in the portal settings. However, 2 people do not get email notifications when custom...
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