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Jira Service Management
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Is there any way in fixing this issue? We are in desperate need of help. Thank you!
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I'm setting up a new Jira Service Management helpdesk and would like to connect a custom email I have set up, following these instructions: https://support.atlassian.com/jira-service-management-...
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Hi Everyone, I am currently looking for a way to show and hide forms in JSM. The workflow looks at the inputs of an earlier form on submission, does some look ups on relevant assets then adds anothe...
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Dears, Kindly I need support .. is there any way to send Jira notification to Reporter MS teams account ? I want to send notification to Reporter not to MS channel. Is this possible ...
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Dear community, we are planing to implement a Identity and Access Management (IAM) system. This will have to generate some tickets in our Jira Service Desk, such as: "new employee needs to h...
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Hi I would like to add (I think) a count of how many tickets a Reporter has submitted within a 24 hour timeframe to the Reporter/Customer's account My ultimate aim is to combine any tickets submitt...
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I'm wanting to use a google sheet as a simple database to store user names. This way other departments can simply update the spreadsheet. I've the google sheets API so that I can call my sheet and pu...
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Jira Service Management comes with only a small set of project avatars. If I upload custom ones, they are displayed very blurry across the application. Does anyone know some resources for proj...
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Hi, I have created a refined site for the Jira service desk, and enabled refined globally but when a Jira service desk user login it is not redirecting to the refined site. How can I redirect servic...
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I have a client that use external google sheets, she want to update this sheets with info captured in Jira. Is that possible?
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I've been asked to create a filter that brings all the issues that were transitioned to Resolved status since the beggining of the month. I've tried this query: Project = IT-CAB AND status = resolv...
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Hello, I have a customer who would like to approve certain issues. I have read about adding Approval functionality to the workflow, however there is not a certain type of request that will req...
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I want to notify the organization members every time there is an update on the ticket for the customers. I tested this scenario, but just received the first mail when I was added to the ticket as a ...
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So I'm stuck. My system was accepting email requests (submitted from a WebEx form) until yesterday, when I tried to change some of the fields. I understand that summary and description need to...
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Hi all- I have a Service Management project with all the usual IT-related requests: file/folder access; application access; database access, new laptop request, etc. When the request is for folder ...
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Hola!! como puedo saber cuanto de storage consume cada proyecto en mi instancia Jira cloud? gracias, Ennio
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Hi community!. I would like to disable comments in the service desk when the the status is closed and the resolution is no response . I found some possible solutions when the status is closed but i ...
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Can someone guide me through the preferences? I don't get it, how to setup the preferneces right, so that this goal is achieved: customers should set up their own user Accounts without our h...
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Hey, When a task is commented on by a reporter (reporter is a customer, not user) via email, a new task is created instead of being added as a comment to the current thread. It doesn't happe...
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Hi all, I hope that someone could help me further here. We got reports from customers that they are unable to share tickets with other customers. However, when you enter the full email address t...
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Hi, I can't able to create the Change Request it is showing some error message please help me out on it. Please help me out how to resolve this issue. Thanks,
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Please check, I tried this but it is not working. Source: https://community.atlassian.com/t5/Jira-Software-articles/Set-the-status-of-an-issue-while-creating-it/ba-p/2206634#M930
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Hi, Can some will help me out In Change Request(CR) can i implement the multiple workflows which means in CR i have a Change. Change Deployment Type: Fast Track  ...
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Hi folks, I have three request types in a JSM project, let's say: RT1 RT2 RT3 I also have a custom field, single select choice type with 6 options (OPT1, OPT2 etc OPT6). I'm trying to create ...
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Hi team, We have a recurring issue multiple times per month where I must raise a ticket / comment on old tickets to have our emails taken off the suppression list. We have a number of users across a...
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Atlassian Community Events
| User | Count |
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| 27 | |
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| Subject | Author | Posted |
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| Wednesday | ||
| September 16, 2025 4:43 AM PDT | ||
| September 15, 2025 11:39 PM PDT | ||
| September 15, 2025 6:30 AM PDT | ||
| September 10, 2025 3:07 PM PDT |