Community resources
Community resources
- Community
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- Jira Service Management
- Questions
Jira Service Management
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Is there a feature to where we can add a 3rd party to view our account? However, we only want them to see what we assign them to them as a vendor?
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Hi, we currently use Insight (Assets) for our Assets. Looking for documentation to take to the next level. We want to start linking assets together as well as linking to a change/Problem tickets. ...
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Hi, It's a little bit confusion to me that. It seems we can grant anyone access to our JSM project in the permission section. However, it also seems that unless they have a JSM license...
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We don't want all users to have access to add/modify/delete services but I can't seem to find a permission which controls that. Our use case would be that the change control administrators and the ma...
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This has to be super easy but probably not asking it properly and thus my searches are not getting me the proper answer. My automation rule is the following: {{description.substring(185,209)}} Wor...
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Hello, We would like to know if is possible to access to objects data in different projects in Jira Service Management. For example, we have two Projects to different teams in our organization, one...
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While raising Service Request through jira customer portal, showing sample / default users at "raise this request on behalf of" field. I can't see these users under "People" section in Project setti...
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I deleted 2 test changes hence why my new ITSM Change Management interface starts with the number 3. I realise now I should have left these in to show that they were just tests. Can I bring them ba...
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Hello! im a Jira administrator at the company i work for, i want to know if it´s possible to create an issue from a Google form, to have as fields of the issue the diferents questions at the form. I ...
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I am trying to create an automation that assigns the oldest issue in a queue to a group of users. I would like it to round robin assign the issue to the user group, but only if they have less than 40...
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We have another department/team that now requires access to our Jira Service Management Project but we need to restrict them to specific categories or tickets. We could set up a new project and oper...
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When I try access the customer profile, I get taken to the following page. See attached. How can I reset the customers account or profile?
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An employee experiences a strange effect when creating a new ticket in JIRA: After typing 3 letters in the input box, the cursor jumps to the left, and it keeps doing that after every few letter...
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Hello Everyone, I have a weird one that I haven't been able to figure out. We are using JSM Premium and I have setup the Chat feature. I am able to connect out project to various slack ...
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Hello, We are trying to improve our reporting and use a BI tool to do this. One challenge we fell into is reporting on the request channel type. We can not find that in the database scheme can you...
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We are currently using the Basic Authorization in the request. When making a web request to the Jira Standard API endpoint "rest/api/3/project/{projectKeyOrId}", the request intermittently r...
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Can JIRA perform a lookup function to pull information out of a table? For example, if we provided JIRA a table with data values in multiple columns for making a burger - bun ty...
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Hello, is the Discovery Agent scanning and sending the results after booting? My client have Laptops, which are not always on the network or powered on. We would like to have as up-...
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Hi, In JSM 4.5.2 the returned value of request.disable.notifications.url seems to be incorrect. If any user get the following error messages when clicking on the URL: Has this happened to anyon...
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Hi Team, I am using an Assets Object Type (say Buckets) with no unique keys. It contains objects for different departments of the company. Name is the name of the object, also I have a Department ...
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Hi, I want create a custom field in Read-only mode with default value as logged in user and the custom field must be Un-editable so the user cannot change the value. Is it possible to create in JSM...
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I'm attempting to edit the 'Approval Required' email notification under my projects customer notifications settings. I want to add two Asset custom fields as smart values to the email template so ...
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Hey there, is it possible to bulk create or import Customers and Organizations? Example: Bulk create or import cia CSV: Organization 1 with 40 Customers and all their Data: Name, Email, P...
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Hi Team, I have one doubt regarding the SLA running. Some issues we might need more time to resolve (Depending on availability). In this situation, I don't want to break my SLA. How to I sto...
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Atlassian Community Events
| User | Count |
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| 13 | |
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| Subject | Author | Posted |
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| Thursday | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |