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Jira Service Management
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Created a structure to show the Issue Types which are linked but it also shows the issues which are not linked to any other issue is there a way to avoid seeing the issues which are not linked to any...
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This is the setup I would like: JSM instance: One site i.e. one URL This instance will have multiple projects. Each project will be unique to a client Each project will be connected to either Slac...
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hi and sorry if the question is so simple for you but I'm new to Insight : I have couple of insight fields in Project A I have created project B .and want to use the same insight fields in Projec...
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Hello, 1. I have configured an Incoming Webhook as shown below 2. I have created an action, Send Web Request. Here I am trying to trigger a POST call to another tool, where I want to add Custom...
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Buenas tardes, hay alguna manera de automatizar la asignación de ticket a un agente mediante el grupo de portal? Es decir si en el portal de incidencias tengo dos grupos, me gustaría q...
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Background: We have an external support vendor that is our 1st contact point for our customers. If our vendor cannot fix issue, an email will be sent into our JSM project so that we can follow up th...
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Hi, first question on this community forum. I'm trying to add some automations to our Service Project. I want to record in a private comment when a ticket has been marked as resolved, what R...
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Hello Community, I have a little "problem". Here it is: When approver receives notification about waiting for approval issue on email , they click view request button and this li...
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Hello. I am currently working to display my JIRA filter on the page of Confluence with JIRA Chart or Table. Why I cannot find the type field: Date on the x/y axis options? Any suggestion for my case?...
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Hello everyone, I am confused with on situation about my admin access rights. I am administrator of jira service management and i have all access to jira but for some reason i can`t access to page ...
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From yesterday me and my team unable to access jira account and work. its showing need permission to access and I am not unable to understand what permission its needed? even I try to contact custome...
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Hi, Good Day, i have a question about the approval automation, hope i will get the answers here from the experts. We have created a approval work flow for the user's to get approval from the...
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Was wondering if it is possible to insert a table into a Jira Service Management request type form. See image for example of want. I want the client side to be able to add requirements. Thanks for an...
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Dear Sir/Madam May I know it's possible to configure an automation rule to update SLA if a field has been updated? Example: field1 has been updated and we will have SLA (10 hours) for that ticket. ...
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Hi All, Using Jira Service Management, and the Jira Service Management ITSM Template, I'm wanting to edit/update the Change Calendar to visually show when there is a conflict between changes...
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I would like to report when a custom field was changed - this is a workaround for SLA since I have a Team-Managed Project. Is there a way or workaround to report when a specific field was changed?
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Is it possible to configure the security settings to limit viewing tickets to only those who are on the ticket? For example, ticket is assigned to "IT" and we want to prevent "Dev T...
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I can upgrade our instance from 4.2.2 to 4.17.1 with no problem. I run into Database issues when I go from 4.17.1 to 4.18.2. Ultimately, I want to get to 4.22.6, because that it the first...
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I used to be able to click on a link and open a jira ticket from a list of items that I export to Google Sheets. Now when I click a link, I note that the URL "https://www.google.com/url?q=" is append...
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Hello, I had a couple of questions about the JSM change calendar, is there a REST API for the calendar? and if I set up a code freeze for a specific date and time will that prevent users from schedul...
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I am using the JIRA Excel Add-in to pull data from JIRA. I had a new request to pull by project type. Is there a JQL field that will allow me to pull all "JIRA Service Management" project...
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Hello all, I'm migrating from JIRA Server to JIRA Cloud. I'm a heavy user of JIRA Assets, and I need to import objects from on-premise CSV files to the cloud instance daily. I've reached to the "gen...
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I am creating a Custom Charts report but when selecting the issue field my Custom Field Checkbox does not populate. Is there another way to report on custom fields created that are checkboxes?
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As the question says, we are looking for a way to disable the confirmation message after someone submits a ticket via the JSM widget. Is there a way to do this?
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We are looking to embed the JSM widget into our website, but we do not need the "Contact Us" button on the page. Is there a way to disable or hide that?
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |