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Jira Service Management
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Hi, This question is regarding the custom fields created for the different Issue types. I have created a good number of custom fields for issue types in the Jira test account. I am now looki...
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Hi I am using JSM and have published a number for Knowledge Base articles trough there. I was wondering why the export to PDF option is not is able on the Helpdesk portal as it is a integrated pa...
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I've a custom field A that is dependent on field B and field C. I've an automation to whenever B and C are updated it updates A. However it is possible to manually edit A. How can I set fiel...
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Hi, I am trying to reproduce same scenario in my Jira application URL : https://confluence.atlassian.com/jirakb/how-to-add-organizations-field-in-dashboard-using-automation-1217201196...
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je vais importer un ficher csv je vais dans importation depuis un systeme externe, je clique sur CSV j'importe mon fichier CSv puis suivant. je choisis le projet ou je veux importer mon fichier tout ...
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1.Does JIRA service management tool provide custom integration with in house application? 2.Does the JIRA service management have service BOT? Can tickets be created / updated via service bots? &nb...
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Hi, I want to retrieve a count that how many issues are assigned to the current user or current assignee via the automation rule, is there any smart value from which I can store the result in any ...
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Dear Atlassian Team, We want to contact Atlassian concern team as we are facing some challenges with one local partner in Pakistan. We are unable to get contract signed due to some co...
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Hi, I have the following use case: Jira Service Management (Insight) will be used as our inventory tool. So there will be a lot of mobile phones (objects) with their IMEI in the desired object type...
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I'm struggling to get assets from Jira Service Management Cloud over REST API Please help out to find documentation with some examples. Example from Jira webpage (https://developer.atlassian.c...
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Everytime I try to add a code comment with // or */ .....*/ I got: Error while parsing additional fields. Not valid JSON. Anyone knows how to add comments here? In au...
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Hi, Can someone please suggest if I can use configuration manager to copy a Service management project configuration from one Jira instance to another? Thank you!
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Salve, vorrei capire come installare gli agent sui vari client e farli puntare alla console di gestione del servizio principale in modo da ricevere tutto nella sezione asset
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Hey Atlassian Community, We want to talk to you about the concepts and prototypes we have been working on for future of Service Level Agreements (SLAs) in Jira Service Management. We are spe...
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I have an open request queue, and also a total request queue. I want to be able to include all requests, including "to do", "in progress" and "resolved" in the queue. Can anyone help this new ...
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Hi All, Please let me know if the AssetIT - IT Asset Management for JIRA is a plugin which can be installed in our JIRA Service Management or is it a completely separate from JIRA Servi...
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Hi, I have created custom issue types, workflows, custom fields for issue types for a Service Management project in test instance. Now I want to migrate the project from test to production(cloud to...
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We had some concerns we would like to address before enabling SSO in Data Center. We are currently using Crowd AD sync to pull in users from Active Directory. When we go to setup OKTA SSO what kinds ...
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I see how to add new references to the schema but do not see the ability to edit the reference between objects.
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Hi All, Looking for Bar code or QR code scanner which can update the asset details in AssetIT - IT Assets Management for JIRA or scan the code to track/assign/ return the asset and update ac...
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Hey guys i could not find anything to support the automation of creating a chat channel as soon as a new incident is reported using Microsoft Teams or Slack. Regards He...
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We have a customer Assets field. Filter Issue Scope (IQL) = Organization.Customers = ${reporter} limits objects presented to the external customer in the portal to only th...
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Hi all!! First of all let me say that I have seen similar questions but I have not seen the answer to mine if you find this topic please feel free to delete this question and direct me to...
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Hola, Poseo el siguiente inconveniente, Lo usuarios Service Desk Team no estan pudiendo visualizar el email del campo Informador en las incidencias Con mi usuario de Admin Global, si lo puedo ver ...
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| September 15, 2025 6:30 AM PDT |