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Jira Service Management
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I am looking for the permissions to show a colleague in Service Desk the Customers. What permissions must be set to make the Customer icon active and that the colleague can view the customers? See im...
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Hi, I would like to customize the mail send to the person responsible for the ticket. I would like to add the content of the ticket on not only the following screen : I...
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Hi all, Would really appreciate any advice or thoughts on this. I am currently creating a form that requires two insight (Asset) custom fields. They have been configured in such a w...
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Hello! All of a sudden, my automations that are configured to respond to ""Request Type" = "<Type of Request>" has suddenly stopped working with the message: The operator '=' is not supported...
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Hello, I would like to track bugs (daily/ sprint) reports in a software - company managed - project for both internal developers and 3rd party members such as external developers, project ma...
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Bug with showing all information in jira project through assist. When we created task in slack through atlassian assist all ok i saw all information about ticket all work fine on this step.When we re...
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Hi, I have a Help Desk where anyone should be able to fill up the forms and create and send issues. Checking other posts I have so far checked that the permissions to create issues include th...
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My code modifies the specific referenceID, but I am not able to update it and can't find a method in class MutableObjectAttributeValue def objectAttributeBean_definition = objectFacade.loadObjectAtt...
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Hi Team, As per our logs, we can see a few requests getting 500 Internal server errors from JIRA. We can see Jira-count & Jira-fifo API's getting 500 internal server errors since June month on...
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Hi gurus! I'm getting used to asked stupid questions here. Please stop me if it is stupid now :D So, I'm currently trying to set few automations for ticket transitions for cross-projects. 1s...
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Hi, Someone, please help. I want to have Region as filters(from Details tab) included in my filtering option. But when I select " Region " as filter, it shows only ADO_Region filtered valu...
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We're trying to mass import tickets from another ticketing system, but I can't for the life of me figure out how to map to a 'Request Type' within JSM. What does it take to get this field to populat...
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How to prevent done items staying a long time on display on a Kanban Board
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Hi All, Whether I call it "FLR" (First Level Resolution) or "FTF" (First Time to Finish) or "FCR" (First Contact Resolution), I am talking about the same thing: Which tickets in JSM are resolved by ...
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Hello, Our department works with sensitive information so no other departments can see our tickets. All people can do is put in a request and wait for a resolution. How can I grant access to a Vice...
356 views 1 0 Deleted user July 2, 2023 -
We recently migrated from a Jira Software project to Jira Service Management to ensure continuation of Atlassian Assist (formerly Halp). Previously the sync we had with Halp in Slack, allowed us to s...
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Need to edit the customer request information panel in jira issue form Please find the attached screen shot
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Hi, I need to remove or edit the request type caption in edit view screen. Either I need to remove or need to edit the caption "raised this request via jira". Is it possible to do in J...
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Summary: In our projects, we use a custom multi-select list field for our Clients' Account IDs, primarily because the 'customers' designated in our Jira projects represent our internal teams. These ...
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I use power automate to send in certain emails that arrive in email inboxes. Since I'm using power automate it sets the reporter as me instead of the person that actually sent in the email. I then us...
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Hi, We are migrating JIRA server to Jira Cloud and I'm just trying to understand the differences and access levels to users. With regards to this section: "For an 'approved domain', th...
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I have a Jira Service Management cloud queue in my "All Tickets" group of Queues. But I only want it in my "Incidents" group of Queues. I know how to clone a queue into another group... but then I al...
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I have a 3rd party application that opens tickets for system events. The issue I am having is there is an event that is auto generating tickets to Jira by the dozens. I can't change the frequency on ...
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I am trying to capture the approver of an approval step in a separate custom field when multiple approvers are selected. Example: I have an approval step with approvers A, B, and C selected in a mul...
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I have a request type called 'Feedback' and linked to it I have a form that has the standard questions such as, 'how was your experience', which has 5 radio boxes. How can I create a report in...
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