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Jira Service Management
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Hoje utilizamos o JIRA SOFTWARE Free e gostaria de migrar os dados para JIRA SERVICE, como devemos proceder ?
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I want to send email to all people who is in the project customers,when my company has any new information. I tried to select "All customers involved", but it doesn't work for me.(p1) At first I th...
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I am trying to figure out a problem that a few of our clients have been having with their customer portal. One example: There are around 30 knowledge-based articles showing on the main page o...
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Hi, We're using Jira Service Management for our customer support. I want to hide the assignee name when customer notify via e-mail(already done) or portal access. Customers shouldnt see the ...
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Dear Sir/Madam As per subject, the column "due" or "SLA due date" were displaying nothing, please advise on how can we configure it. Regards Ken
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Guys and girls! I have a question.. Any of you have any experience in getting data out of the assets REST API? I am looking for the smartest/best approach to parse the data from the different...
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Problem: I have a couple automations in a JSM project that create a task and then add subtasks to that most recently created issue. I am receiving the following error: Create s...
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I read in another post that indicated if there is a link between Jira Service and the Confluence space of the same name that external customers who are registered within the same space will be able t...
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Hello! The situation is that an external user, JIRA, notifies us when we have new personnel, and this person adds the direct boss in a field called “manager”. Once this is sent, I created a manual ...
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Hi, I am looking to create a feature suggestion for Jira Service Management (Cloud) in the public issue tracker (https://jira.atlassian.com/browse/JSDCLOUD) but the JSM Cloud project is not shown i...
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I'm running automation on my service project which will clone requests to our Engineering Project. There are currently two ways of raising a request. One is through our portal filling out a form, an...
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Hello, I'm attempting to set up an automation that adds a link to a custom field "LINK" when another custom field "CustomOrg" is updated. The link would only be visible internally to customer ...
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I have a small handful of users on a project, that want to see tickets created by their department, without the use of orgs. they dont want to use orgs because it gives anyone in that org visibility ...
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Setting up attributes in an object I see the "status" type. It is prepopulated with 7 type values (action needed, active, closed, etc). Can these be changed? And if so, what are the...
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SUMMARY OK: Customer X can see issue Y in the Portal because X is listed as an approver and issue Y is waiting on X's approval. Issue Y appears in their Requests list, and if X clicks on issu...
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Hi Community. One of my team member asked if Agents are able to change the Customer (i.e. the Reporter of the issue) on an already created JSM issue. In this use case, the Customer does have a Jira...
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Is it possible to return the null attributes from a GET on the Assets REST API? I am trying to build out a back up, but i cannot map fields when they all do not return. thanks, -wade
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Having two service desk projects ready with an organization that exists in both of them. Using the feature "Create linked issues" throws an error "invalid organization ids". Checks: - Organization...
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Hi, I have a project for which one, based on some criterias, I want to pop-up to show a warning (not an error) to tell the user that there is something particular for the request (so they are aware ...
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Hi all, I struggle with the following issue when importing data in assets from a postgres db. I can't manage to import references to an inherited object type. My scheme tree: Abstract Objecttype...
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Hi There, New to Jira as a product and I was just wondering if it is possible to remove the screen attached, so that it jumps straight into the form to fill for the issue type? Thank yo...
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Hi JSM community, I am working on a large project to automate approval field population with our Okta's manager field. I am hoping to get insight if other have had similar projects to this and...
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I have included "People Field" in one of the request types for the end-users to select names when they submit a ticket. However, it does not show up names other than the one's that are added to this ...
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I plan to do a bulk import of various assets. I would like to assign the respective user to the assets directly during the import. I added my users via an AD export and CSV import. Now I start with ...
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I plan to do a bulk import of various assets. I would like to assign the respective user to the assets directly during the import. I added my users via an AD export and CSV import. Now I start with ...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |