Help desk doesn't allow costumers to send issues without registration.

[Patricia Nora]

Hi, 

I have a Help Desk where anyone should be able to fill up the forms and create and send issues.

Checking other posts I have so far checked that the permissions to create issues include the Public.

My security scheme is the following:

When trying to create an issue from a non-registered user, I still receive a message saying that the self-registration is disabled. (sorry the message is in spanish)

Haw can I enable it?

Thanks!

[John Funk · Accepted solution]

Hi Patricia,

Check the Customer Permissions settings for the project. 

Go to Project Settings > Customer Permissions and see which options are selected. 

[Patricia Nora]

Hi John, 

I have selcted the following:

I have also checked the Customer Access page and it also seams to be correct:

[John Funk]

Have you tried using the Permission Helper to see what it says? 

And does the Customer already have an account? 

[Patricia Nora]

I used the permission helper with an anonymous user (I can't check it for not registered users), and this are the results:

It says that the user is not included in the security level, but I have the Service Project Customer - Portal Access included in the security level

[John Funk]

Yeah, that's what I suspected. The user is not really a registered user yet the first time they submit the Form. Therefore they are not passing the Issue Security level. I am thinking you might have a security level that allows everyone (if that is possible) and then change it to the security level above after it is created. 

[Patricia Nora]

Hi John, I think that would be a good solution.

I'll create a new security level to include everyone and create a new automation to assign the issues to our security level.

Just a question, wich options should I select in the new security level to include everyone?

[Patricia Nora]

I set the default security level to none, but it still doesn't work.

[John Funk]

Try using Reporter

[Patricia Nora]

Still not working...

[John Funk]

Not sure that you are going to be able to do that with issue security turned on. 

Another option would be to try to create the issue with a standard existing user, capture the email of the person somehow and then update the Reporter field with the email address after the issue is created. But I don't know what the ramifications of all of that might be. 

[Patricia Nora]

Ok, I'll keep trying. Thanks!

[Patricia Nora]

Just to close the thread, the issue solved itself yesterday.

Apparently all my configuration was correct.

[John Funk]

Great! Glad it is working for you now.