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Jira Service Management
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I am looking to solve an issue.. We currently have the following: I don't want to use Atlassian account. Instead I want to use the email of the reporter for example. How do we get th...
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Hi, I am not able to see the SLA's in the Issue view of Access request. Please help me out on how to do the same to see the SLA's in the Issue view which is mentioned in the attached screenshot. T...
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Hello, I tried to open an issue by email. Everything it's working but when I try to insert any type of attachment (pdf, txt, png ecc) is not included on Jira. I just verified that the att...
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Hi Community! I'm looking for a way to disable the creation of customer facing comments for agents when an issue is in a certain status. Adding internal comments should still be possible. I could...
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After setting up the SAML configuration for our Organization Jira Service Management, Logged in to Jira in incognito mode, upon giving email and it is taking the domain and It is showing as "INVALID ...
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how to block exe files on cloud requests
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"I am new to JSM and could not find anything that is 100% similar to my issue. I have created three custom fields. Fields 1 and 2 relate to date/time, and their format is (date/time[Time stamp]).&nb...
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Do you get a T-shirt for each Certificate or one only for the first one
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[Summary] last viewed is "after 4 second" output error [Steps] - Confluence> Analytics > Spece - "last viewed" check [Expected Results] "4 seconds ago" output [Actual Results] "after 4 ...
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Would like to know if the audit logs capture the extraction activity.
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I don't want to use "Request type" in the issues created in Jira Service Management. I don't see a way to remove it. In project settings, I've turned off "Service request management" but I'm not sur...
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Dear, We have a use case to access user properties thus show them in a field for reporting purposes. The use case every user logging his work will be showing several columns his location, department...
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Is it possible to create conditions like this: "If the helpdesk does not provide a response to the customer issue for more than 2 hours, then the ticket will be escalated to the manager (as watcher o...
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Hello, We want to get customer data on portal. For example, If user added his customer number, he should get his account numbers automatically. Kindly advise how to achieve same Thanks, ...
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We have not added clients in Jira service Management Project. When the emails are received via our support mail box. we have connected our support mail to Jira, so tickets are automatically created ...
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I want to move some issues from one Instance to another without effecting the Existing functionality
Hi, I want to move some issues from one Instance to another without effecting the Existing functionality. I have 2 instances which are Instance A and Instance B I have some 100 issues in Instance...
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Hiya, I'd really like to understand how Jira Service Management (Cloud) works. In particular it would be great to know how it interacts with Opsgenie, as well as how the Jira Cloud integration that ...
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I have two custom fields, both are date and time pickers. I would like to be able to calculate the duration of time between the two fields and express it as a third custom field. I'm currently us...
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Buenas tardes I would like to implement in my flows a state that is "approval by the client" with two conditions: If it is approved, it returns to the state that triggered it or if it is denied, it ...
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Hi Service Desk Portal "Customers" were able to select Approvers when submitting a change request form - Workflow, issue & request type + form, built-in Approvers field were all setup OK. ...
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When receiving email based support requests, the person the email is from shows up as the reporter. However, anyone who is cc'd on the thread is not added as a request participant. This causes new ti...
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Hi, I did search around and was not able to find any other global automation issues that were close to mine, not to say that this is unique. This was built so that when a comment is added to a soft...
338 views 2 0 Deleted user February 22, 2023 -
I have a basic project management project where I capture user stories and todo's. I want to create a form for entry but I get "This form contains unsupported required fields, which will prevent res...
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Hi. We got an requirement where agile custom fields are needed to be imported as dimension in easy bi of jira service management. My requirement is to have Sprint dimension available in easy bi of JS...
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What training is available for setting up object types, objects and attributes? Also - understanding when to use attribute type = object? - business Insight capabilities up to an...
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| July 11, 2025 4:42 AM PDT |