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Jira Service Management
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I see how to add new references to the schema but do not see the ability to edit the reference between objects.
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Hi All, Looking for Bar code or QR code scanner which can update the asset details in AssetIT - IT Assets Management for JIRA or scan the code to track/assign/ return the asset and update ac...
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Hey guys i could not find anything to support the automation of creating a chat channel as soon as a new incident is reported using Microsoft Teams or Slack. Regards He...
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We have a customer Assets field. Filter Issue Scope (IQL) = Organization.Customers = ${reporter} limits objects presented to the external customer in the portal to only th...
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Hi all!! First of all let me say that I have seen similar questions but I have not seen the answer to mine if you find this topic please feel free to delete this question and direct me to...
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Hola, Poseo el siguiente inconveniente, Lo usuarios Service Desk Team no estan pudiendo visualizar el email del campo Informador en las incidencias Con mi usuario de Admin Global, si lo puedo ver ...
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Hello - We set up a sandbox instance of Jira service management and I am testing to confirm that notifications are working from it, so tI can then start testing automated messaging. The notification ...
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Hi everyone, I wanted to create a service user and give him an access to SLAs reports into a dashboard. My problem is that I have to give him a read-only access to the SLA reports, but I can'...
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I am using the Device42 for Jira Service Management Assets addon on Jira. The problem I am facing is the Sync tab is not loading anything. I have configured the app as directed in the video present&...
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When someone with an issue calls us, we want to be able to see their tickets (in Jira) without having to search for them. Is there a plugin or app that can link a phone number to an account and show ...
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HI, I have cloned bugs from support project to our development project in Jira. Now, I want to get a list of only those bugs that the clones of support Jira project. Pls. help with the JQL that wou...
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Hi, I am having two fields one assignment group and other is Assignee. I want to make the assignment group to view based on project and based on assignment group selection I want to vie...
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Hi Everyone! I am trying to update Insight object attribute using REST API and getting 415 response. my request: PUT {{host}}/rst/insight/1.0/object/{{id}} BODY { "objectTypeId": {{id}}, "attr...
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Hi Guys, Our requirement is we needed logo for email replies generated by jira. Can we configure this please suggest me. Regards, Geethanjali.
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Good morning, I am carrying out a test and I think I know the answer but I am very surprised by this operation. The situation is the following: - I create a filter, I set the columns i...
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Is Jira Align compatible with jira service management?
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Dear community! Is it possible to make a value that will be applicable for all tasks? For example, if you have a budget of 1000$ per month. There is an request for the consumption of 50$. Is it p...
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Dear all, we have a specific request for our customer in order to mange issue in service management. On our issue screen we have an ExpectedDate custom field which is an expected date for the assig...
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We want to automate Tempo time tracking with Jira automation. How can I prevent a status change without time being assigned in Tempo? I.e if we have a JIRA ticket with the status In development/Test...
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Buenos días: Queremos que todos los correos que se remiten desde JSM lleguen con un único remitente y no con el nombre del agente que lo dispara. ¿Alguien podría decir como se puede hacer esto? &n...
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Hi, I was wondering, can i remove the share with "No One " Option and just keep my share with "Organization" option
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Hello, I'd like to know how I can reply to/solve all tickets that are considered to be about the same issue at once without having to go in one by one to reply/solve? I have tried to link t...
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Give a brief about the clone project
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I am having a custom field named "caller" based on the user selection I want to save organization. I am able to do this requirement with Reporter(OOTB Fields), but want the same requirement to do usi...
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I am so new at this and I need help to create/expand the tab that I created. I want it to have the branch logic. for example: If user select specific Item in Product, the field Feature wi...
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