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Jira Service Management
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Hi All, I created a form of ticket with serial number field. To be precised I have : -Serial number => mandatory field -Second serial number => optionnal field -Third s...
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I have a number of forms that will stay 'open' and be edited periodically by the customer. Is there a way to trigger an automation so when an exiting form is edited and resubmitted in the customer p...
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Hi, may I know to create or set a group of 6~10 clients as a assignee and able to auto/manual select when they work on-shift scheduled? Let say, I have a main email address and 6~10 email clients, o...
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Hi there, I am trying to import some incident data via a CSV into JSM. I want to update the created and updated date but can't get them to stick. I have checked and the date format in the csv...
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I understand that creating a user in Jira service manager synchs to Atlas CRM. I would also like to add a customer in Atlas CRM and have them available as a user in Jira service project.
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Says "you cannot edit this issue type in this project." I am the Org Admin and the Permission Helper returns the result that I should be able complete the change but I am not able move beyond the mes...
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Hello, I'd like to use automation to create a condition on Portal Groups. You can access it via Portal Settings > Portal Groups Is it possible via smartvalues or something else? Kind Rega...
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I am trying to use Scriptrunner to search my Assets for a particular object. However, the object will change so I would like to use a wild card/variable in my search. But I can't seem to figure out h...
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I'm trying to setup a new Project Role and/or group with 'browse-only' permissions. These are internal company users who have Jira accounts, but they are separate departments. I need them to see the ...
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I am having a heck of a time finding information on how the search bar on the Customer Portal functions. I am not talking about them searching their past tickets I am talking about the searc...
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Hi, Earlier i am able to see the option All subtasks needs to be closed before closing the main task. Please find the attached SS. Now i am not able to see that mes...
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I am trying to set up a permission scheme for my external user who is not authorized to see my company's internal projects. Also, I want all my logged-in users should only access their invited proje...
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Hi Team, How to find Last activity date & time on the project wise. please suggest me plugin names. Regards, Prajakta
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Hello all, Is it possible to copy a customfield from a linked issue back to the parent? Here is the scenario. Ticket A has a customfield A. Ticket A has a linked task ticket called Ticket B th...
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How do I fix this?
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Experiences, in transition from jira premium to jira enterprise, for jira software and jira service management. how is the change of plan? It is transparent, any significant change?
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I have the following rule: But it fails with: Destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or untranslated name f...
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I am using Automation to attach an internal note on a customer ticket to be used as a summary of the issue. I am trying to add a bullet point below the header for my team to use in the automation, bu...
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I made a custom from and the URL is requiring the entire URL with the http. We are a web company who service bank, many with the same variations of name. You would be surprised how many "Iowa ...
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Can you please provide me the best smart value code or syntax that will compare for me in an automation rule the name of the assignee and the name of resource selected in this custom field , keep in ...
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We use Jira Projects as clients. Each "project" is a different client so each client has their own board. When we have actual projects for those clients, we create an epic and then put the...
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Hi, Please refer the scenario given below: I have added asset objects with Object Schema as "CMDB_CI_New". Added Object type as "ALU CMDB" and through CSV import loaded CI data into "ALU C...
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Hello all, I was just asked a question. We are working with Jira (in the cloud). A user would like that when he changes the assignment group the status changes back to new automatically. In fact...
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Hi I am an administrator in our Jira but was unable to view projects and some of their information without being individually added to projects in Jira. is there a way to ensure certain users when ad...
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I created a new workflow and want to assign it to an issue type but it isnt showing in the list of available workflows when I try to make the change. What am I missing?
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