Community resources
Community resources
Community resources
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Jira Service Management
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Hi, I was wondering how one would go about automating tasks on ticket creation based on the reporter's company name? Company name is not accessible via smart values or API (https://your-domain.atlas...
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On the requests page, there is no button for the portal users to go back to creating a new request: Is there a way in which to custom-add a 'Open a new request' button somewhere on this page, to tak...
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We would like to reduce the text that displays for Article previews, is that possible? Ideally we would like just the first line of text to display as the preview. Thanks.
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One of of our screens is a field called Labels: This seems to be a standard field, as I do not find it under Custom Fields. How can I modify the values of this field?
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Hello, I have an object type in Asset with an attribute of type URL set to multiple cardinality. How can I insert multiple URL values in this attribute? Thank You
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Hi All, I am having an problem where an Issue that is now closed was moved from Open directly to Completed, bypassing Work in Progress/Pending. Our SLA Time to First Response didn't have a trigger ...
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When a reporter adds a comment on an existing ticket(Portal), we want that the reporter not receive a email. But when the assignee adds a comment on an existing ticket the reporter receives an email....
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Hello, After integrating Opsgenie with Jira Service Management following this guide: Integrate Opsgenie with Jira Service Management | Opsgenie | Atlassian Support I tried to create an...
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Hi community, I want to resize and configure the texts on the customer portal. However, I couldn't find how to do it. Is it possible to make such a configuration?
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Since my support agents work across different geographies, is there a suitable Salesforce Jira integration/connector that provides in and out multiple language support
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I look forward to learning Assets' features, and what it can do, and tailoring it according to my product. Could you help me out with this? Are there any video tutorials available on the internet, ...
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Custom fields are not added in a customer request form but after creating a issue, unnecessary field
Hi All, Custom fields are not added in a customer request form but after creating a issue, unnecessary fields are shown in agent view of the issue. These custom fields have default values and...
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Currently I am creating Jira issues with Jira Service Management automation, I would like to put {{ issues.key }} in "Linked issues" in Jira issues. Can someone please tell me how to do this?
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I want to implement SLA, where after the issue escalated the SLA should be set by the end of the day, What if the issue would raise at night , and SLA should be set by the end of the day? For example...
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Hi there, I have a custom field that displays assets assigned to a user. The field displays the Label from the object type and for the most part that is ok, but there is a particular object ty...
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Is there a way to "export" the JSM Change Calendar to show in Confluence? Would be good to add to a composite "Team Calendar" to show activity for deployment tracking. Thx
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I have multiple tabs for Bugs. When I tried to create a scriptrunner server side script, it works fine for all the fields in the first tab. But same kind of server side script not working for field i...
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Dear community! I have an approver field in a Service Management project managed by a team (decided to test the updates on a real project). But the approval process is simplified in this type of pr...
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We are trying to figure out a way to only allow customers that are associated with an organization to be added as a "Request Participants" if they are associated with the organization that is identif...
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Hey All! I am trying to import into Assets and I have objects that are Offices like "HQ" and "CA Office", I do have the address for "HQ" in there as "1 Main Street CITY STATE ZIP" I...
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Is it possible to attach a form as PDF to an approval request email or Slack message? The PDF is being created and attached to the ticket, I would like it to also go out with the approval email. T...
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I am trying to create an automation that sets the assignee based on the value of a custom field called "Product" upon issue creation. There are two field contexts for Product, one global, and one I j...
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In Bulk import for Jira: I cannot set a value for the request type while bulk importing to a JSM project. Does anyone have a workaround? If there is no request type then an external client has...
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Hello - When encountering intermittent issues such as gadgets failing to load, and comments not appearing as expected, have any of you come across any documentation that outline troubleshootin...
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I created a bunch of custom fields and made them required upon creation of an issue type. I want to use these fields to aggregate and populate another custom field in a specific syntax. I...
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