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Jira Service Management
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Hi! My name is Yurii. I working in Glovo. 4 of April i was moved from outstaff position to Inhouse positinion. When I worked outstaff i used yurii.smolyanyk@providers.glovoapp.com email. Right ...
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Hi, Suddenly, I stopped getting email notifications from Jira Service Desk in my inbox. I used to receive notifications for all the tickets where I was the Assignee or Request Participant, ...
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Hello, I didn't see it in the issue until yesterday. What is it? I look forward to your reply. Thank you.
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Can the asset management side of this feature be used to deploy/decom both physical and virt. Server
I was reviewing the features of Service Management and how it pertains to assets, however I am unclear on whether or not it would be a good fit for our needs. Primarily, we are looking to us...
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Hi there! Did I understand right, that in Assets JSM there's no such attribute type as Cascading Select list?
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Dear Community, Our team takes care the software development. We use confluence as our knowledge base and maintain the knowledge on continuation basis with detailed info. However, when the u...
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Hello, since yesterday the attachment option in Jira service cloud doesn't work. I've already check permissions and screens and there's no problem. Attachments have been working good. But there's no ...
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I want to count the number of open issues and then add that to a comment telling people where they are in the queue. So far in my automation I have Trigger - Manually triggered (thi...
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I am using jiraone python package and wondering if there is a way to get all comments which were updated/added in the last few days and need some suggestions. At first, I thought the change ...
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Hello, we wanted to know if it is possible to automatically react to a slack message with ✅ when the issue is resolved ? we are using the jira service management slack chat integration.
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Bom dia Pessoal, Alguém configurou o Jira Service para abertura de chamado via Whatsapp?
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Hi, How to add the Group approvals in the JSM Change Request workflow please help me the steps. Do we have a option to add the group approvals in JSM if yes how to configure the same. Than...
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Hi, Once the CR status is Rolled Back then I want to implement a functionality such that user must and should create a Change Request(CR) before going to another status Please find ...
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Hi, Is it possible to customize the JSM Help Center error page? For example by - Removing the Search bar - Customising the error message "There’s no help content available here. ...
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I would like to use jira native asset management solution. Can anyone share me an article for that.
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In Custom fields under Issues we have list of fields with showing their Type, Screens and Contexts, Projects and last used. I tried with few api url's which I didn't get the result. Can you say...
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Hi there, I have read 2 dated posts (1 & 2) that this was not possible back then (without 3rd party). Nevertheless, I want to ask the question again. Is it possible t...
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Hello, I have a situation that the user is in a Group allowed to assign tickets to user in the Role/Permissions of a project. He has a jira service desk license. But when someone tries by API or J...
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I am not receiving any updates on my email regarding updates in tickets/ new tickets / etc. All the settings are in order and I should receive the updates on my mail. Does anyone know what might go w...
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Hey, I am assigning a ticket to a team mentioned in label(BPO) option. However, ticket goes automatically to Everything else(another labels created for our team). How to troubleshoot this query? Tha...
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Hi Any thoughts on why the emails are not being created as a ticket? Email servers has been set up with a shared mailbox login and authentication is done via mirosoftOAuth Mail handler is set up f...
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We use controlled forms (forms with protected and unprotected cells within a file). We wish to publish the form as a template so that users can copy it and edit only the unprotected cells befor...
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My jira admin gave me all the permissions and still i can not create company managed project. Please help me with this issue, if you can send me a video or screenshots or directions how my admin can...
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We have a case were custom roles are created for a JSM project and we wanted to know when a JSM license is required and how can we optimize it for change management.
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Hello, First, I will explain the terms in Korean. - "합의" = "Agreement" - "필수항목" = "Requirement" There is a custom field named Agreement. When I first set up the description, I di...
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