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Reporter may not receive an email when entering a comment in the portal

Yassine el Madani
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June 8, 2023

When a reporter adds a comment on an existing ticket(Portal), we want that the reporter not receive a email. But when the assignee adds a comment on an existing ticket the reporter receives an email.

I have made a Automation, on this moment the reporter receives always a email.

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Mr Asim
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June 8, 2023

ddd

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