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Jira Service Management
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Hi Team, we are unable to Migrate Time to SLA plugin via JCMA from server to cloud. Can you please guide us how to fix this bug. Please find attached screenshot for the same. Regards,...
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Customers complain about recieving too many email notifications from JIRA for every message chatting in slack over "tickets" Is there a way to control this? Or Do every customer have to create an at...
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How do you balance creating projects for teams (business and partly-technical teams) that are both working on projects and providing service to internal teams in the organization? I like the f...
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Our organization is new in Jira/JSM world. I am an Admin and I have two accounts in our organization, one as an Admin with Jira/Confluence and I am also a JSM Agent. It is all working fine. I...
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We have several service desk projects with many external users each. Our goal is to have anyone be able to access a specific project portal link, create an account (if needed), submit a ticket, but ...
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Is it possible to change the email address that is used when replying to the customer from a ticket? By default it is jira@[something].atlassian.net but we want to change it to our suppor...
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I have read the following https://confluence.atlassian.com/roadmaps-kb/closed-issues-do-not-show-up-in-advanced-roadmap-plans-1072476437.html I ran automation on these issues to set their r...
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We are leveraging the Product Discovery tool with Jira Service management to provide users with a portal to submit feature requests for our team to review. Those feature requests drop into a service ...
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Hello, I have the following question for the technical support service: "A private channel has been created in my Slack workspace for technical support of my customers. Customers from other Slack wor...
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Hello, I have the following question for the technical support service: "A private channel has been created in my Slack workspace for technical support of my customers. Customers from other Slack wor...
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Has anyone gone on the journey to see if a portal on Jira Service Management can work with a W3C WAI standard such as WCAG? The standards mentioned above relate to making it easier for blind people...
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Hi, We have a strange behaviour. Our user are customer from our support portal. For a kind of request we have 2 approvers. When one of the approver has already approved the other approver can't se...
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Is this possible? Thanks.
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Koji chatbot is only working one session at a time. Is anyone using this and help?
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We have two types of customers, those who have paid support and those who doesn't. We want to differentiate natively in JSM one from another. Customers are able to pay for certain time for ...
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If I set up integration between Jira Service Management and OpsGenie using the cloud integration, I can configure the integration like when to create alerts, when to acknowledge alerts. But if...
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I am finding an automation rule which is retrieve the users of the Jira project and using this variable I can match with attribute of asset Last User and store another attribute. Which is...
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I created an Article and it is correctly showing up as I search for the topic in the portal. However below the Title it is displaying the very last sentence of the article (which is not directly rel...
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Hello, currently we are looking at the possibility of using Jira Service Management in the Data Center version. In the change management process, the date field feature should be used. However, the...
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Hello, currently we are looking at the possibility to use Jira Service Management in the Data Center Version. On the topic of email processing, we are looking at the requirement of processing a rep...
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What options do I have for connecting external reporting tools in use case reporting? In our case we are looking at Jira Service Management (Data Center version) The system should offer the possi...
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How can I notify a group of users of a scheduled change via email whilst normally only beeing able to notify one single user. Could I potentially use Automation and how would that scenario look like...
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Hi. We've got Jira using our local AD for user management. I've got a phone number in the AD object... is it possible to copy the AD attribute into a Jira custom field, called phone? Tha...
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Hello, as we are currently looking at the Data Center version of Jira service management, we are checking if it is possible to create agent groups and assign an agent group as agent to a task. Curr...
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Hello, as we are currently looking at the Data Center version of Jira service management, we are checking if it is possible to display changes that happened in subtasks in the parent task. However,...
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