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Jira Service Management
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Hi I want to view assignee based on the assignment group selection. For example: I am having two group named "G1","G2" in that group I am having assignee A1 in G1 group and A2,A3 in G2 group ...
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Hello All, Does anyone of you encountered or experienced this? For example, I would send an email to external client and I would cc my JIRA email because I want it to auto creates a ticket in my JI...
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I'm trying to work out a jquery script that occurs when an asset multi-select field has changed. I've managed to get the script to execute when values are populated in the field based on the "c...
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Can JSM be integrated with Outlook, WhatsApp, Slack and MS Teams such that requests can be automatically picked from chats and emails and tickets would be created on JSM? Also, what marketplace app ...
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hello guys, I'm new to JIRA, want to create change request. i'm unable to find change request option in issue type dropdown list. how do we enabled the change request
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Hi there, I have setup the incoming email to route to a particular service request, works fine and the tickets are created. Some incoming emails though are going to need to be incidents. I am...
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How can we create multiple customer portals in JSM such that some are internal client facing and others are external client facing?
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I have created an automation which runs when a new issue is created. The automation takes the information that was populated within the issue and creates a new object and assigns values to the attrib...
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Hello all, I am curious we have an interesting case where our HR team wants to use Atlassian and JSM specifically to be able to work some HR related tickets. They are worried about access and since...
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is there a way i can have a "Add" button on the request page for my project? so let say i have several forms attached to one request type and they fill one but need to fill additional ones as needed...
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I have created an automation which triggers when an issue is transitioned from one phase to another. However, every time I run the automation I receive the following error message, "Could not send em...
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I am racking my brain - can someone help? I have 2 object Types Organization Attribute: Orgshort value = Superstore &nbs...
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Good morning, I have cell phone inventory with a contract end date attribute. I would like to have a report or a widget in my dashboard to indicate the cell phones ready for an upgrade. Michel Truc...
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Initially, I tried to retrieve the worklog history of a user by fetching the progress of individual issues. However, this approach did not give me the complete information I needed. Therefore, I am n...
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Recently we starting using Jira Service Management and imported all of out customers from a database into the cloud so they are visible in the Reporter field. Prior to using JSM, the rep...
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Hi All, I need some help. We, on rare occasions, do not receive responses to our replies (or even updated comments/notes) in the ticketing system from our Teachers/Staff. We will check the par...
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I have a main ticket where an internal budget has been approved for X amount. Later, overtime, multiple tickets with invoices are linked to this main ticket. I'm then adding up the invoice values and...
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I have imported one CSV file (basically VMware export). Now I have deleted some VMs from VMware. Now again I exported data from from VMware and imported in Jira Service Management. Old (or deleted...
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I have a couple of services (linked from service registry) assigned to a ticket on a Jira SM board, that I want to send in an email with a jira automation. However, looking up the custom f...
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We are looking at implementing a CMDB and I see that Services (via Affected Services custom field) ties into Change management I want to fully understand how this works, how we need to configure it ...
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Hello, We contact you because we have randomly an issue with our tickets created automatically with emails (last case was this morning). On our administration tab, part emails, we see an em...
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Hi, I just want to know if there are better ways for the JSM portal to better display information. From an admins perspective, it is great. I want to see what the customer sees on their side through...
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Hi, we have a project with some Admins, who are in charge of different tickets we receive. The problem is that every time some Admin changes the status, or makes a comment we all receive an em...
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I deleted all Projects. Why are all screens and masks still in my list? Is there a good way to batch delete all unused data? I want a fresh start after a long trial.
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Is it possible to default Forms to "internal" after they are submitted via User Portal? While having the Form visible to the Portal User after submission is nice, there doesn't seem to be a way for ...
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