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Jira Service Management
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Hello, First off I must say that I am no Jira expert in the least, so please bear with me. An employee who was our Jira admin left the company and had set up an automation rule that wo...
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Based on components and region, I need to assign different set of approval groups. Eg: If an issue is in Status A, assign Approval group A If an issue transitions to Status B, assign Approval group...
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I'm trying to create an Automation that looks at a custom Assets field, put those values into {{lookupObjects}} and then populate a second field with references from the lookup. Here's what I have ...
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I have a service desk configuration set up functionally with email requests. I am attempting to get the system email request working without it requiring an account. Whe...
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Hi, I am trying to create ticket and fill fields according to this data. i want to use "hire date" and "last name" . i tried few smart values but not working {{webhookData.employees.La...
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I am currently trying to make an automation workflow where when I create an Epic with certain conditions, it will automatically generate a set of stories for it and carry over various fields. One ...
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Hi community, We migrated Jira Service Management and Jira Software to Cloud. Jira Misc Workflow Extension had been used. And we migrated apps to Cloud succesfully. Now, no-one ...
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Suggest me an add-on to download the report on the JSM portal.
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Hi, I am trying to create the following automation. Ticket to be allocated automatically to person 'A' if current assignee changes ticket status to 'escalated'. Example - issuetype = 'IT Help' alr...
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Hi Atlassian community, We are planning on changing our Atlassian subdomain. I wanted to understand if our SAML connection from our identity provider will need to be reconfigure after the cha...
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In my IDE and in the Atlassian Java API Documentation (under https://docs.atlassian.com/software/jira/docs/api/9.9.0/ ) I find the method "com.atlassian.jira.project.Project.getGeneric...
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Dears, I've got an issue regarding SLA. All SLA got "paused" without changing any configuration. furthermore i should say automation set before so "time to resolution" got paused at the beginning.&...
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In my IDE and in the Atlassian Java API Documentation (under https://docs.atlassian.com/assets/9.1.16/index.html?io/riada/insight/model/DocumentationPage.html ) I find the method com.riadal...
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Hello all, Can I manage or create permissions so basic users can not create or add members to a Team? I've searched all of settings and admin tools and do not see anything relating to this "Teams" t...
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Tell me more about waiting for customer status. how to add it how to send notification how the coustomer respond and everything??
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How to setup a workflow if we receive high severity alerts in Jira to be notified in outlook email. or How to setup Notification for High and critical alarms under Project setting --> Notificati...
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Is there a way for all JSM customers view all incidents of a certain project and not just the ones they created? For example in the help center, if they click "Requests" in the upper right hand corne...
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I am end user from Finance and review the filed expenses in the Jira system where respective team members posted expense details and attach supporting documents in the system. The problem is t...
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We are in the process of turning on the "only allow customers added to Jira by admin " feature on for security purposes. At the moment, we have anyone who is able to log calls with our service...
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Hello Team, Our users are not able to replay tickets via there email. we have email set Example : jira@abcd.atlassian.net . Scenario: when user get notification from Ji...
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Hi guys, Last week I started to use a Service Management Resp API to automate some dailly tasks. I used a method Create Customer that have two paramenters: display name and email. It respons...
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Hello I have a question regard the app "Notification Assistant for Jira - Email" functionality, there seems to be some confusion on some of our Customers when they receive the email notification...
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When an issue priority is changed manually say from "Medium" to "High", We need to send an email to notify the reporter about the issue priority, response time, and resolution time in an automated em...
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Здравствуйте! Ошибочно добавил нового пользователя не удалив старого и Jira Service Management переключился на тариф Standart - нам он не нужен, как можно вернуть тариф Free? Я удали лишнего пол...
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can we pull the report for the JIRA which are part of project scope or initiative scope but its not have parent link using JQL query in Jira Datacenter ? if yes please help me on the JQL que...
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| July 29, 2025 5:22 PM PDT | ||
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