From the rules I do understand that email headers link mails being re-used to original calls. We are having a hard time getting users to understand this. Is there not a way to include a rule that bypass this rule, if old call is in Status "Closed"?
Hi @Philip Steyn
Not sure I understand your question, could you clarify what you're trying to do in relation to emails/calls?
Ste
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Still have a question?
Get fast answers from people who know.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.