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Community resources
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Jira Service Management
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can we pull the report for the JIRA which are part of project scope or initiative scope but its not have parent link using JQL query in Jira Datacenter ? if yes please help me on the JQL que...
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In Assets, I created an "A' scheme and a "B' scheme. In the "A' scheme, the object is "abc", configured with the Custom field. The "A' scheme is used for one JSM project. I want to use the same objec...
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Hello, I have a question during JSM configuration. It was a trial run in the manual, but it didn't succeed As shown in the picture below, I activated Custom Satisaction. But I don't know where...
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How to control customer access via customer role in Jira service management of cloud instance. Want to know more about this given document, how customer role works, where I can check this role. htt...
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Hi, I am planning to attempt the ACP-120 Certifications, but I require help from the experts. 1. If anyone has the sample practice questions and attempted the training module, please share the ...
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As Jira admin I am unable delete ( I want to bulk delete, but also one by one option) tickets in one of the Jira projects. When I am going to permission schemes it says that Administrators are given ...
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Hey, I'm trying to create a better UX in my project, so I'm trying to help the user to have fewer options to choose from by forcing them to first choose an issue type and then a request type. ...
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Hi, I'm trying to add the reporter's email inside the description field of an issue. Unfortunately, adding the reporter's email erases the previous content written by the reporter inside the des...
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I've managed to find "Project Settings" > "Forms" I've created custom checklist forms for onboarding. They're already created but I don't know how to link them to the Employee onboarding ti...
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Currently, my companies Jira projects automatically use the 'Default scheme' for permissions. However, this scheme grants excessive access to various groups, such as 'Any logged in user,' allowing th...
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I am incorporating Topics into our service desk portal for quick access to key knowledge base articles. Each topic is labeled and in a optimal layout, but the section has the header Topics. ...
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I have created a mail server for my project where any email it receives is automatically turned into a task. I want Jira to reply to the sender with a link to the ticket that is created. How can I do...
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Hi Ppl, I would like to know, how to move the emails which have a specific subject to a different folder directly from the open items. For example, There is an automated report which was scheduled fo...
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Hola que tal? Necesito hacer una consulta, estoy utilizando la plataforma en cuestión. Tengo un formulario que recibe incidencias y este formulario puede ser editado por un administrador. H...
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I made a custom field called "Helpdesk Ticket Priority" which is a dropdown picker. I associated it with the screens I wanted and make sure it appears in my request types. When I set the field to re...
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Hello all, I have created a new project (Team-managed service management). Because I'm in need to create a project with a drop list menu to make it easier for our users. But I'm blocked beca...
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How to give user-access below URL? https:/test.atlassian.net/jira/projects As a primary admin, I already given user access but still not able to get project access.
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Hello, I've created several organizations for reporting purposes. i.e. Information Technology with several users within the org. When the emailed service request come in, it automatically will show ...
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Olá, Pessoal! Durante uma tentativa de filtragem (seja pela interface ou pelo JQL), não consigo concluir tal filtro devido ao erro: "O Jira Server foi conectado, mas retornou uma resposta de er...
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Hi Team, I want to add the fields on the below screen (the screen i am getting while moving the ticket from one state to another). How can i do it?
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Hi there, I was wondering if there is a way yet to modify the alignment of the widget upon creation? I found this post from several years ago and it seems it must be done manually. However...
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If you accidentally delete the assets object schema, or you just want to revert some changes or backup an older version of the schema, currently there is no native functionality to do this. Our newl...
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Hello, I'm trying to export support tickets information into google sheet. Everything looks good except that the field resolutiondate is empty for all tickets. I'm exporting 25 f...
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Hi, I know that Labels are not the best way to be used to display a list of issues, but it's widely used. I would like to create a wiki markup formula for a field in my Structure that would sh...
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How are you able to transition an issue that requires a validation Time Spent within Automation. My JSON skills aren't great but am trying. Picked a few examples from Advanced field editin...
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| Subject | Author | Posted |
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
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| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |