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Jira Service Management
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Good day everyone! New to Jira and actually love it's robustness and versatility. So here is my question. We have an msp that handles our tier 1 and 2 issues. I want to config...
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Sempre que eu comento alguma issue, o solicitante nao visualiza esse comentario, com isso gostaria de saber uma forma de automatizar esse comentario, para quando eu comentar, chegar uma mensagem dire...
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Hello, We're trying to create a list of Users that have out of warranty laptops so we can create a Jira ticket for the user to order a new machine. We have assets assigned...
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My use case is that I want to provide users a direct URL to the change calendar where the view is already filtered to a specific project. I can see that I can include a specific date in the URL (e.g....
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Using automation, is it possible to remove all text after a specific word in the description field? For example I have this in my description: Text Text Text Text [stop] more more more more I want t...
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We had a requirement to lock down transitions on a specific issue type to only Project Admins. When we implemented a Validator on the transitions it removed the Assignee field from the web view. The ...
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I want auto capture user information in Jira Service Management based on customer who raised request
I want auto capture user information in Jira Service Management based on customer who raised request. I tried using Azure AD plugin, after configuring with Azure AD, I am facing the following error ...
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The executive team is requesting to have a board that shows the current tasks that are being worked on by our legal team. Does JIRA have something for the client role to who are in a group (executive...
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I need to rename the field and an option to add another dropdown value which appears in other places (screens). When I go to my project and search for the field I want to edit, I can not find It. Whe...
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We have a dashboard of a service manager project, and we need to give access to another admin user to this dashboard with dashboards, for this admin user all dashboards appear with invalid JQL, ...
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We are looking to update statuses via the comment section for over 50 objects within INSIGHT. Is there a way to add the comments in BULK?
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The list includes default invites from Jira that I didnt add
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Currently we have Jira and JSM in a Data Center. We've built up an implementation of Insight whereby the objects are available on the JSM portal for the external customer to select when logging...
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Hi I am having so many organization to add to my JSM project. So I want import organization based on project specific. Is there any option to do organization import using API in JSM??
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is there a way to Make Comments field Mandatory when the Priority level of an Issue is Changed in Jira Service Management Cloud. Thanks in advance Regards SR
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Hello, We need a feature request which needs to allow customers to edit portal fields which is already a feature request to Jira https://jira.atlassian.com/browse/JSDSERVER-93. But it seems tha...
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I have a cascading drop-down When I select Value from drop-down based on values I need to update the description filed automatically. For example I select A from first drop down and B from second d...
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I want to check how many branches are created in a particular card and have to move that to QA if all branches in that are merged to develop environment in Bitbucket. Please let me know which conditi...
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I can't see the tickets which have been marked as done or the closed tickets in the console of jira service desk
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When a customer of a JIRA Service Desk sends an email to reply to a comment, it does not always add a comment to the ticket. It works in most cases but occasionally we will get one that goes missing....
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Hi, We have recently released helpdesk option for our internal employees to raise requests as part of ITSM flow. But, we are unable to auto-populate the details of this requestor like first and last...
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We are a college, and our students are our customers. The students have SAML SSO logins (just like agents). On first login, there are questions asking the student what department they work for...
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Can the order of a request type be changed in the slack channel drop-down?
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I need a summation equation or a certain form with or with the use of smart values , were the aim of this is to collect (retrieve) the values of a numeric field and calculate the summation of ...
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How can I change fields like category, status, priority etc by sending email by the ticket owner? For eg: as a ticket owner I wish to set the status of the ticket to resolved by sending an email to ...
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