Community resources
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Jira Service Management
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I've been creating automations that copy JSM tickets to Jira Software (in case further development is needed). It works fine when the JSM project correspond to exactly 1 Jira Software project, but i...
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Hi, New to this and I'm trying to filter out the results of a lookupIssues in Automation, to only show tickets that contain certain status. So far, I've found that trying to stack 3 or...
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We have just migrated from server to cloud and are finishing up so post-migration mitigation when I found an issue with Assets that I am not sure is a deliberate loss of functionality or a bug. In t...
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Hi All, I have a csv extract of data from Service Now I am trying to import into JSM (CLoud) The majority of the imports work, but on the problem issues I am getting the following error.  ...
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How is it possible to create a project that an Org Admin cannot have access to read the content? eg. we create a project discussing confidential information which Org Admin should not be able to read...
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Hey All, Has anyone tried using multiple custom mailboxes with JSM Cloud? The article here says we can only integrate one custom mailbox. I have 5 mailbxes that needed to be integrated on a new s...
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Hi, i tried using "Hi, You moved {{issue.key}} to one of ready statuses but no time was logged, please log time on this task {{issue.url}}. {{issue.assignee.displayName}}" But on sla...
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Push the Service request workflow in Production
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Hi, When I use the following URL https://<company>.atlassian.net/rest/api/3/search?jql=key=<keyname>&expand=changelog & expand the change logs histories it contains all t...
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in Jira SM, can we trigger a customer satisfaction survey to our own email id to see how it works? If Yes, how can we do that?
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I am trying to set an option for people to approve tickets through email, I have the right automaton for it set but the issue is that is does not connect with the email given as an Email one for the ...
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default priority on the tickets are set as Medium P2 but it should not
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Hi, What are differences between managing IT services in ITSM template and as an object in Insight? What are advantages and disadvantages of both solutions?
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Hallo I need some help here. We in out company have at Jira site, where we get our IT tickets in, both from inside the company and outside the company. It is working fine, but the customer's admin...
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few tickets raised as email requests are breaching first response even after the comments were put
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Hi, Can we change the SLA name? By default i see 4 sla metrics in the drop down while i select a add SLA. I would like to add a new name other that these 4. Please suggest how i can do that.
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I want to edit the request on the JSM portal. Please suggest.
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When creating a new project in Jira Cloud, there is no "workflows" button listed under "Project settings" tab. Other legacy projects do have this button displayed. Has something changed in t...
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Hi, I'm new and trying to explore JSM. I can't change the status and assignee. I'm confused because I'm using an admin account. I also tried to update the Permission settings manually. Do you guys ha...
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I have tried adding this syntax, "Hi {{reporter.displayName}} {{participant.displayName}} Just wanted you to know that, the issue status have been moved to Done." but the only name displayed...
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Does anyone know if you can embed a custom field into the summary field after the request is made? example project request = summary plus project cost code hit submit&nb...
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Hello Everyone. Does anyone have experience of exporting ticket data from Request Tracker (RT) and importing that into a JSM project? I have exported the data from RT, it comes as a .tsv,file and t...
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I want to hide the Create option for particular users. Is it possible to hide the Create button in Jira software without editing permissions?
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In Jira Service Management Portal, the Request view list shows is created by me, Approvals and "All". In "All", requests do not show approval requests. Please help me with how to add Approvals Reques...
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...ssue's Request Type. { "size": 0, "start": 0, "limit": 50, "isLastPage": true, "_links": { "self": "https://siteName.atlassian.net/rest/servicedeskapi/servicedesk/15/requesttype?searchQuery=", "b...
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Atlassian Community Events
| User | Count |
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| 27 | |
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| 4 |
| Subject | Author | Posted |
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| 4 hours ago | ||
| yesterday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |