Community resources
Community resources
Community resources
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Jira Service Management
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Hello, Is there a feature planned for a summary page for JSM? Like the one in JWM https://community.atlassian.com/t5/Jira-Work-Management-Articles/A-new-and-improved-Summary-page-in-Jira-Work-Manag...
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i want customers from the same organization to be able to see all cases within their organization. what is the best way to do that without creating new users?
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Hi! I am currently speeding up processes by making multiple approval parallel to eachother. Previously I made an SLA which timed from the moment the status was set to waiting on team xx (whi...
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Hi! I created a Service Project for a team in our company. They have a lot mail correspondence with people outside our company, which is fine. But they have a wish that a customer outside our comp...
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Since this has cost me a lot of nerves over the last few days and unfortunately the documentation is silent about the required values, here is a short HowTo To update an issue and fields of an issue...
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Hello, I have a multiselect field and i want to display only a few options on a single select field depending on the value chosen in the multiselect one. Has anydone done such a thing? I has been t...
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Hello Jira SM community, On Insight we used to be able to save filters only based on assets. Seems with the new asset management feature, we can't save filters. Am I right ? If not...
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Dear Jira Experts, Is this possible to change the name of the create button name in certain request not globally in the customer portal ?
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I use ScriptRunner (POST function) to calculate a custom field during create transition on Jire Service Management Cloud; however, I cannot find the REST API to input the calculation result in the cu...
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Hello, As past of our incident/problem reporting I need to be able to report the total number of 'problem' issues and be able to sort them by the number of linked 'incident' issues for that pa...
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We use several security level with the associated groups. Sometimes, for example during holidays it is needed to add temporary other people to a group. I am looking for an option that members of the ...
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Hello Everyone...I'm new to Jira :D ..currently in my environment there is Jira Service Desk 4.2.2 installed. Does this version part of CVE's impacted from the Oct 23 releases? Security Bullet...
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Dear Team, I am unable to connect to Github Organization Repositories via JIRA. Organization: NCR Corporation
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Hello Team, In a project we have set security level based on the organization custom field. (We have two organizations in the same group). Suppose if an issue is raised for one organization, then th...
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Is it possible to see any vulnerabilities of your assets on the premium cloud version?
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I want to block no one selection in Service Desk. For example our customer's has many branches. When they create an issue they do not choose any branch. After that we can not handle with issue...
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Hello! Jira Service Management has a free plan that gives 3 technical support agents, but in this plan there is a limit on the number of automations performed. I want to increase this limit of autom...
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I am trying to create tickets in Service Desk that are from Voice Mail messages created from a Teams Call Queue. It works fine if the VM is left from an internal caller. However, if the call is from ...
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was verified now not
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Issue: Recipients email back to a Jira (...atlassian.net) notification email which is not monitored and so was missed. Background: When a Jira user emails to customer. On the Customer's Outlook, t...
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Retrieving a value (text) from the ProForma form Currently, Proforma only keeps the ID of the list field in the JSON and returns the associated value when the form is displayed. Therefore, due to ...
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Our Customer Support team uses Slack to raise Jira tickets for bugs raised by our customers. As far as I am aware, it’s not possible to use a template in the Description field in Slack to make su...
344 views 0 1 Deleted user October 23, 2023 -
Hi there, I am a little unsure if I am on the right track for a site from scratch when it comes to user provisioning. 300 users of the system, 20 of them will be agents. Do I go into the admin use...
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I have a team managed project under Jira Work Management. Is there a way that the issues created in this project are automatically visible in other team managed projects? And the handlers of the othe...
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Hi there. I have a potential JSM customer that wants to know how Jira Service Management will / can help comply with the NIS2 directive (https://digital-strategy.ec.europa.eu/en/policies/nis2-direct...
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