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Community resources
Community resources
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Jira Service Management
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We use Jira Service Management to intake billing and system questions from our suppliers at very high volume, and often times the questions must be addressed not by the Agent, but by another stakehol...
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Hi Team, I have renamed an Issuetype from Knowledge/HTG to Process/HTG, In my service desk project when I'm trying to add a Series it's not allowing me to add and throwing an error saying "Error in ...
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A customer is not receiving responses when we use the 'Respond to Customer' function. The client is set as the 'Reporter', her email is correct, she can login to her jira support account through our ...
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Hi Community, we experience an strange behaviour which we currently cannot make sense of. I have not found anything browsing for it so I thought it´s worth asking here. In our Jira Service Manageme...
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Is there a way to control which colors are used in the Status Overview widget on the Summary tab in Jira Work Management? They are the same in my view. You can see a slight different in th...
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Hi all, I upgraded our plan to Cloud Premium, to be able to leverage the Jira Service Management component "Asset Management". I was under the impression that it's a CMDB feature, where I would be ...
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Hi We have tickets where in description have user e-mail like mari@kalle.ee. I read that i can't directly set e-mail to Reporter system field and so i created Reporter e-mail custom field (text fiel...
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Hi, I am trying to customise our customer portal so that we can have one section for Retail customers and one for Commercial customers, so they would have their own individual Portal Groups. Within t...
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I have a confluence page with multiple child items under it, when I try exporting it into to pdf the progress of exporting gets halted at 50 percent. Its a PRD document for product release.
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I am trying to trial Jira Service Management (already have Jira Software) and when I click on Start Standard trial I get the following error message: We were unable to load this page for you You mi...
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We are looking for a solution for Jira Cloud (Service Mgmt) that will allow us to implement the functionality of a 3-level cascading select field, i.e.: I select an option in the first drop-down, the...
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Hi Guys, I'm slowly building an asset/inventory system. I have the basic functionality down now, but am thinking about security. We are providing hardware to a customer with ...
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Hi everyone I have a problem about automation rule in Jira Service Management. When I create automation rule like this : When issue transitioned From Open to Collecting > Then send mail to desi...
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We are in the EU, which means that all data needs to be stored in the EU. When I go into Atlassian admin > Data Residency, there is nothing under "Location". There is no location pinned. Why? And...
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Good day, I was wondering if someone can point me in the right direction in the documentation of Jira Licensing. I need to find if it is possible to create a automation user without using a ...
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The requirement is to create a field through which need to select the users from the list similar to Assignee field in issue creation page.
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Hi, I`m suggesting implementing color coding based on filters (for example based on service). Also, would be nice to have the possibility of adding additional fields from the change screen ...
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Hello Team, We are facing an issue where when i try to re-activate the account which has been deactivated the "Grant access" button is going invisible and asking to contact the admin. ...
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I have this use case. Let's say I have a ticket that have 7 working days of SLA. In the "Time to Resolution", the written time is 1 week 2 days which translated to 7 working days but for several peop...
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When an onboarding request/issue is submitted on portal, 6 automation rules are triggered and created up to 20 issues in different projects. All those rule-created issues are linked to the Onbo...
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Hello Does anyone know if you can create a custom form in Jira that embeds a few items and makes it a pdf? We need a logo on the top of the form. official watermark on the bottom&nbs...
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I am trying to build a workflow with Slack+JSM using the Atlassian Assist app and turning on Chat in JSM. This is for internal product support and the plan is move tickets out of JSM and into the re...
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Hitting error: errors":{"issuetype":"Specify an issue type"} when retying to create a new jira issue
Hitting {"errorMessages":[],"errors":{"issuetype":"Specify an issue type"}} after switching to jira cloud Integration is with Go lang importing "github.com/andygrunwald/go-jira" Should I foll...
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Hi, We have this feature in our JSM project; when any request comes into a specific email, those emails will be converted into specific Jira service management tickets. But somehow, it stoppe...
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Hi I want to add two step approval process in one of my Serve Management projects. Once a request is created it will be sent to the managers for approval and then it would be approved by Tech manager...
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