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Jira Service Management
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Hi Atlassians, My team has a workflow wherein we have to submit support requests to a third party vendor via their support portal. We get an emailed response that includes their support tick...
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Hello, Upon submittal of a form in one of our service portals, we'd like to have 24 hours (or 1 day, however it needs to be interpreted) added to the system field, "Due Date." I've created this as a...
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When will CVE-2022-26136, CVE-2022-26137, CVE-2022-41903 and CVE-2022-23521 be fixed in impacted products Confluence, JIRA and Bitbucket?
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Hi all, I've tried this a few different ways to no avail. The core use case I'm trying to satisfy is populating a regular Jira field (non-asset field) with Jira users based on an Asset object's attri...
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Hi simply aiming to create a rule that triggers when an issue from a certain request type is created
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Hi im new here and i keep getting email notifications about joining this team and i dont even know what, this is all about? I dont know how i signed up for this service, or anything. Matt
330 views 1 0 Deleted user July 26, 2023 -
We are having an issue with our Servicing System Administration Desk. It seems to be auto assigning to Tim Webb when a ticket is created and I am unable to locate where this settings is or why its ha...
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Hello all, We have an Object schema created to track our Organisation's IT portfolio (Laptops, phones, etc). In all objects, one of the attributes that we would like to have is a (customise...
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I'm trying to understand if the "JIRA Service Management - Agent" access provides users with all access to JIRA or only to the instance they are assigned to.
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Hello! I am writing to ask a question. If a customer opens a support ticket, I answer and then assign the ticket to a colleague, can I somehow receive email notifications if the customer writes in ...
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How to import and sync Users/Devices from Azure Active Directory to JIRA Assets Management.
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I have a form that is using Checkbox (multiple selection) to ask if the end user needs supplies (7 Possible answers). The question is created and linked via custom fields. Now I am trying...
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Hi, we have a form where users input some info and one of the info is the begin/end date and one weird thing we've been experiencing is that the input dates are 31.12.2023 and in the form it's also ...
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Hello there, I am seeking to determine whether it is feasible to utilize CMDB (assets) in the jira cloud to facilitate the escalation of approvals in the organizational hierarchy. I have created a C...
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Hi, We want to restrict SLA counting against certain issue types, I believe I corrected this by setting the JQL to point to specific issuetype and matching priority. What I have found is that the 7...
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When we try to use the include page macro to include the contents of a kb article directly on our customer service portal's knowledge base, we see numerous occurrences of the HTML...
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I'm trying to set a custom field via Jira API by using an automation tool. In particular, I have a custom field (customfield_10490) with three values (IDs: 12379, 12380, 12381). When particular cond...
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Hi we have used Advanced Roadmaps to create two hierarchy levels above Epics. We can use the Parent Link to show the 'level 2'/ Theme info on each ticket, but we would like to also include the ...
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Hi, I am using the Stakeholder system field in Incidents. JSM is tied to Assets. In assets we have objects for each client' (company) and an attribute 'Stakeholders' which is a multi-user attr...
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Am I able to activate new feature to an existing project?
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By making use of the Scriptrunner plugin. In the Software Problem request type, "Which application are you having a problem with?" If the value selected in the field is “Web Browser Applications”, At...
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Hello everyone! In our setup, we have JIRA Service Desk linked with DevOps through a connector called TFS4JIRA Azure DevOps integration but we are looking for alternatives. Do you know any...
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Hello, Is it possible to select multiple attached images again to provide as comment to the customer in Jira Service Management project. Support I have created on support ticket and in that I attac...
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I received an email to download jira does that mean I'm hired on Atlassian?
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how to set JQL filter to check it is over 5 days from last update date. I checked in our project and found there was parameter such as last updated. Since there is no parameter like the date of toda...
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