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Here, you have a people problem, not a software problem. You've configured the software to do a bad thing (automatically assigning things to people without any thought) because your team is broken.
You need to do three things here:
- Remove the automatic assignment. Issues should be queued up, or left in a backlog without assigning until people are able to pick them up. Your teams should be looking at the backlog or queue when they are able to deal with new things, not having things forced on to them just because someone else wants it done now.
- Ask why someone got the automatic assignment set up. Keep asking "why" until you get an explanation rather than "that's the way we want to work"
- Confront your managers. "Confront" is an aggressive word in English, I originally wrote "Question your managers", but it sounds like you need to be a bit aggressive because you say "management is absent". They clearly have no idea of what your team is doing or how it should be run. That needs to be fixed, and it's not something you can do with the software.
As for the JQL question, it's easy - you just need a clause that identifies your "stale" issues. How are you identifying them in Jira? What field are you looking at that says an issue is "stale"? (For example, a custom field being filled could do it, but in some places, I'd look to the updated date - if it's over a month old in a service desk project, then there's a good chance the problem has gone away, or wasn't really needed by the requestor because they've not chased it up)
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