A pop-up survey could appear while you're here--curious what it's for? Click here to learn more!
×Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
Is there a way to clone automation rules? Thanks!
-
Hi everyone, There is a use case for my company that I need help with: Background: We use JSM to serve our internal employees (Customers). Our IT teams are the help desk agents (Agents) Use ca...
-
I am looking to create an automation in Jira that sends an email, on a scheduled basis, of all unresolved issues associated with an epic. Is this possible using Jira Automation? As an exampl...
-
I need to install Proforma full in our staging area. We have the Proforma lite but we need the full in production. Jira Service Management 5.4.0 Jira Software 9.4.0 Are there instructions to inst...
-
Hello everyone, I'm trying to set up a Jira automation that will calcultate a score in function of what you choose. I have five differents fields which are for example : who provided the informati...
-
I'm trying to set up a Jira automation that will do the following When an issue is created If the type of issue create is Epic and the epic has attachments then for each attachment in the e...
-
Hi team, We have multiple portal groups within one project. Project name: ITSD Multiple Portal Groups: 1) Infra and Cloud Ops and then different forms 2) Cyber Security and then select different...
-
Hi, I'm trying to create a Slack integration while using JQL for the filter however keep getting the following Invalid JQL output. I've also tried duplicating a previous integration which is getting...
-
...ssuetype&expand=editmeta&issuetypeIds&fieldsByKeys=true&startAt=${ startAt ? startAt : 0 }`, });` https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-search#a...
-
Dears, How can I add multiple Attachment filed? and each attachment filed have description on which doc have to be attached here
-
Gostaria de adicionar categorias para meu canal de solicitação, mas está bloqueado... como desbloquear?
-
Seria possível aglutinar solicitações/dúvidas similares com uma única solicitação no canal?
-
Seria possível fazer o download das informações de solicitação no Jira Service Management para o excel. Quero dizer, seria possível fazer o download da lista abaixo no excel?
-
Olá, estou criando uma plataforma de suporte, todavia, estou tendo problemas com a função "Categoria" do meu formulário. Gostaria de deixar opções padrões, porém, não consigo adicionar. Para o clien...
-
I am an IT technician for InSync Solutions. There is a user at a remote site that is added as a customer to our Jira Service Desk. The user has logged a couple of tickets via InSync Service Desk. Th...
-
Hello I have a requirement that we receive emails from third party vendors and those emails get added to Jira tickets as comments. I have a write an automation on a 'Issue comment' to change a...
-
I want to create a rule so when an incident is created and the priority is Highest, the Major Incident toggle would be automatically switched on. Is this possible ? I tried to find the Major Incident...
-
I am trying to create a filter count on my dashboard that tells me if a ticket has breached AND status is not (Closed, resolved, done) AND was created in the last 7 days. Query: "Time t...
-
Dear community, I'm currently setting up our service desk and I want to create a custom field with a dropdown list, . While I'm able to do so, using type : "Select List (multiple choices)" and...
-
Hi guys, I am trying to create an asset register in Jira. I have explored a few free apps from the market place, such as Assets and Inventory Plugin and IT Asset Management for Jira. However...
-
I need a search for every request wich have pdf file in comments.
-
Hi, Does Jira help with Patch management and RMM?
-
Hi guys, I have a simple asset schema Hardware/Laptops in which every object is referenced in Hardware/Tiers object in which every tier has its abbreviation (e.g. MacBookPro is MBP). My que...
-
how to attach PDF into email thru automation?
-
Hi, I'm using automation tasks between JS and JSM with free plan for both. As you know, the Free Plan, per project will have 100 executions/month and I want to upgrade to the Standard Plan to ...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 23 | |
| 11 | |
| 10 | |
| 9 | |
| 8 | |
| 5 |
| Subject | Author | Posted |
|---|---|---|
| Wednesday | ||
| Tuesday | ||
| Monday | ||
| Monday | ||
| September 10, 2025 3:07 PM PDT |