Community resources
Community resources
Community resources
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Jira Service Management
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Our Customer Support team uses Slack to raise Jira tickets for bugs raised by our customers. As far as I am aware, it’s not possible to use a template in the Description field in Slack to make su...
344 views 0 1 Deleted user October 23, 2023 -
Hi there, I am a little unsure if I am on the right track for a site from scratch when it comes to user provisioning. 300 users of the system, 20 of them will be agents. Do I go into the admin use...
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I have a team managed project under Jira Work Management. Is there a way that the issues created in this project are automatically visible in other team managed projects? And the handlers of the othe...
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Hi there. I have a potential JSM customer that wants to know how Jira Service Management will / can help comply with the NIS2 directive (https://digital-strategy.ec.europa.eu/en/policies/nis2-direct...
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I am setting up a Kanban and was wondering if I could automatically populate a swim lane with incoming tickets from the queue. Specifically, I want a ticket to be submitted to our queue and have an i...
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Basically, we plan to use our email portal as an emergency method of support request, since the portal is sufficient. How/where could I create a rule that all Email submissions automatically get assi...
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Hi, I'm wondering if there's a way to move fields to the top of a Jira ticket, or if there is a way to create an issue action with an accompanying keyboard shortcut? We recently migrated to Jira Cl...
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I have setup an automation to pull approvers from JSM assets based on what is selected. When i select 1 it works but where there are 2 assets it doesnt pull anything. Im sure its to do wi...
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API Keys expiring --- how to fix it?
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Good morning, I'm a bit nervous as I will be conducting my first pricing meting with a client today. I'm not sure what to expect from them or what they'll be expecting from me. Any tips that can be ...
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Hi All, I need to make a change to a notification set up previously by someone else that I believe has been done through the notifications tab on the project settings due to the single users it is s...
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Hello, experts: I don't know if this is the right place, but I can't find a support forum for this. After connecting with Jira Cloud using OAuth3.0, there si some info I can't retrieve unless I fin...
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Hi all, We have noticed a case in which someone with no relation to a ticket (neither as a reporter, nor as a requested participant) can add other people to the ticket as a requested participant. W...
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Buenos días, ¿cómo puedo crear una regla que cierre automáticamente una tarea después de dos o tres días en estado 'completado'?
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Hello, Is our team the only one today, who is experiencing very slow Jira performance?
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Hi Community, We enabled the Atlassian Intelligence for JSM. But the 'Summarize' feature looks disabled. Can someone please suggest what could be the reason here? Am I missing any obvious setting...
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Hello everyone, I'm trying to automate the onboarding process. I created a custom form for requests for users. After that, I'm trying to set up "Send web request" to send all custom form field...
929 views 1 0 Deleted user October 23, 2023 -
I have created a global automation rule for backup with webhook and using cron job but getting an error or 401 to 404 series error. I have attached screenshot for reference if anyone have configured ...
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I want to configure workflow transitions in Jira to trigger the update of date fields (start and end). If I change an issue from the to do state to the development state, I want the start date of tha...
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Hi, is there any way to change look at comment area on issue? the comment area was pretty clear in Jira on-prem. Now, when we´re in Cloud, I can´t get use to it. And it is a very messy ...
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Dears, I have filed from single choose (YES/NO) and employee from certain department is allowed to choose it value ( YES or NO ) and if other department choose YES is not allowed and i make de...
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Is there a way to filter the fields included in the request template? The purpose is to assign a person in charge. One request type must be able to have multiple organizations assigned to it throug...
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I would like to filter Request Type. In one project, work must be distributed to multiple organizations within the company. They must be able to assign filtered tasks themselves.
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Hello, In my JSM Data Center instance, i have set up my AD integration to get display givenName as the name of my users. This was done in an attempt to only display the first name of the agents, how...
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Hello experts. I'd like to create a respond alert whenever a high severity incident is created, so I tried below automation: It was able to create alerts to the on-call engineer, however, since ...
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