Email Groups/Distribution Lists

[Linda Buchanan]

If an internal customer sends an email to a JSM Service Management Project, and cc's an  email group/distribution list that has other customers in the group

Is there anyway to add all the members of that group/list to the ticket as a watcher/follower/participant of that ticket on creation?

[Vishal]

Hi @Linda Buchanan 

To the best of my knowledge it is not possible, because there is no way for jira to identify the members of a distribution list at the time of ticket creation. 

I can't even think of any way to check the members of a group later as well & then add them as a participant.

So, In my opinion there is no straight forward way for you to achieve it, unless someone comes up with some custom code.

Hope it helps.