Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
In statuses that are expected to be approved, users who approve are required to enter comments. It should not be passed to another status without comment.
-
How to enable this feature 'similar requests'. I dont see it in my enterprise JIRA
-
Hi, I have added the Priority field to be visible in the Portal so that our customers can choose the prior for themselves. After I did that, the priority field is no longer visible for agen...
-
Hi, I am wondering what is the best aproach to connect Jira to multiple Active Directories with different domains. Currently we have Jira Data Center connected to our on premise Microsoft Act...
-
I will be adding new customer in my organization it seem that I can't add his/her email in the Organization where he/she belongs. I attached an example screenshot for this type of issue. Before this ...
-
Hello, I trying to debug an email loop that's happening on JSM Cloud. I have setup our Mail Server to redirect all incoming mails from support@ourdomain.com to support@ourdomain.atlassian.net It se...
-
Hi, Currently I have onboarded some user to Jira cloud premium instance, I need to update the users information using rest API for Jira cloud. Is there any rest API provided from Jira end ??
-
Does Jira allow to set an HTML or Text in a Jira automation that will read data from the ticket fields and insert into the notification email? Is it possible to automate a creation of the li...
-
Scenario: I have a timeline under Plans -> I added a field "Estimates (d)" -> updated it. When I go to the Epic - I can't see this field. I can't find it in the 'find your field' option, and ...
-
We are a cyber security business with a SOC and we are currently considering switching to JIRA. Our SOC team will need JIRA service management, but at least half of our team will only need to access...
-
Please find my requirement below: 1) Create a JIRA Issue from the JSM by cloning all the values. 2) Place a comment in JSM parent ticket with the "JIRA ID" 3) Add a validator that this ...
-
Hello guys, I am trying to use jira automation rules to prevent user having more than one issue assigned to him/her at "In Development" status. I used the JQL to return results count assignee...
-
After moving an issue to the done statues, it is possible to update the resolution using a the simple resolution screen that I think is just a default screen. It gives resolution options like "Fixed,...
3,086 views 6 1 Deleted user July 28, 2023 -
Hi everyone! I have 3 types of Assets objects: Object1. Labels: E1, E2, E3, E4, E5, E6, E7, E8, E9, E10 Object2. Group, with an attribute of type Labels: Group A -> E1, E2, E3 Group B -> ...
-
I chose the same icon as another request type on my portal screen. I want to select a different one, but couldn't find how to do it. It seems to only be an option when you create a Reques...
-
How do I restore a Request Type that I accidently deleted? Is there a way to have Jira ask me to confirm that I want to delete a Request Type? It happened so quick!
-
I have no idea who or what this is for can someone please help
-
Anyone know why we keep getting this message in our Jira SM. We are trying to set up the email requests and it worked for a couple tests but now we get this error and it increases in time. Now its up...
-
Hi, Is it possible to set a default value on the description IN the Form? I want users to add specific information (cf: screenshot) I want to add a default table on the field and ...
-
Hey guys! I would like to create an automation in jira cloud to copy the summary and url of the sub-tasks to a custom field in the parent issue. but that would bring only the sub-tasks of the parent...
-
Hi, this might seem like a silly question and I'm trying to figure out why Cloud would work so differently as this was not the case in Server. If I click create on JIRA Cloud and change issue type...
-
...rojects enabled the Server Project Customer - Portal Access. I have also in the permission schemes for that issue, to allow the browse projects and selected the Public. Jira Cloud Standard.
-
Hello, my issue JSM have a customized field "Environment = preprod or prod" And I want the SLA launched only in production environment, So I would like to add a new customized condition in SLA like ...
-
Is there a way to search for the project name to find more information? I keep getting emails for a few projects but the name is just a bunch of letters and not an actually word so I don't know if it...
-
We assign our external clients to a Customer account. A few customers have tried the "share with no one" option and been surprised to see all of their Jira users notified. I see some discussions here...
Atlassian Community Events
| User | Count |
|---|---|
| 37 | |
| 16 | |
| 9 | |
| 9 | |
| 8 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| Friday | ||
| Thursday | ||
| Thursday | ||
| Tuesday | ||
| July 11, 2025 4:42 AM PDT |