Jira Service Management

Hi, Why I keep receiving the email from   opsgenie@opsgenie.net with subject "Opsgenie access cannot be revoked for --"

• cloud
• jira-service-management
• jira-service-management-cloud

Hi community, We have an approval mechanism in the project. Notifications are sent via e-mail to the groups that will approve. Approval or rejection can be done by pressing the buttons on the incomi...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi all, I'm looking at how we manage customers on our Service Desk. So far I've found 4 different groupings of customers, and I am lost as to how they interact or which one the Service Desk is respe...

• cloud
• customer-portal
• group
• jira-service-management
• jira-service-management-cloud
• +1 more tag...

I just want to some clarification regarding transition and automation using issues transitioned.   1) If you're updating a custom field in the post function of a newly created issue does the c...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi all, My business team needs a view/dashboard with all impactful/critical milestones and  historical progress on those milestones. I can use JIRA along with confluence as well.   Curre...

• jira-core
• jira-service-management
• jira-software
• questions-for-confluence
• unknown-hosting-type

I still don't understand how I can acquire the Jira menagment Institutional license. Could you explain it to me step by step, as I'm having a lot of difficulty.

• cloud
• jira-service-management
• jira-service-management-cloud

Hi everyone, I am using Jira Service Management 5.10.0 and Jira Core 9.10.0 Which Oracle database version or edition is best one  Please help.

• jira-service-management
• jira-service-management-server
• server

New to Jira and working in Jira Service Mgt. building out a project/portal for a customer.  I chose the It Service Mgt. template but I am NOT seeing the request types when I go through the chann...

• cloud
• jira-service-management
• jira-service-management-cloud

Dear People, I am really newbie writing  workflow. I need a condition while creating an issue.I have a selective dropdown customfield values as A or B. Then I have another dropdown customfield ...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

  I have 2 tickets, ends with -2 and -3 (see the screenshot), my question is why the latest ticket (-3) having the earlier time to resolution?

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I'm new to Jira, I'm trying to access Jira API by trying to get the issue info like below: GET https://mycompany.atlassian.net/rest/api/2/issue/PROJECT-2 Header: Bearer: API_TOKEN it returns...

• cloud
• jira-service-management
• jira-service-management-cloud

I gave someone the Administration role (not Site-Admin) and they are not able to access User Management.  I do not want them to have access to billing or even see it.  In true Atlassian f...

• cloud
• jira-service-management
• jira-service-management-cloud

I have 2 simple Asset Object types. (1) "Users". This has an attribute of Type "User" to create a link of the currentReporter to the Asset User Object. And a Country Text field, to identify the coun...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi there, I'm new to Jira, can I create an issue through Web API? I need advice. many thanks Win

• cloud
• jira-service-management
• jira-service-management-cloud

We have a requirement to hide the certain transitions in the view screen and these transitions need to be updated through the code. We had explored the option of adding the workflow condition to hid...

• jira-service-management
• unknown-hosting-type

Hi all, I started exploring the Behaviours of ScriptRunner. And I made a simple script to assign the incident ticke to myself if priority is changed to "P2 - High". My first question is... why is t...

• cloud
• jira-service-management
• jira-service-management-cloud

...ET", url, headers=headers, auth=auth ) ticketID += 1 print(json.dumps(json.loads(response.text), sort_keys=True, indent=4, separators=(",", ": "))) Currently, running t...

• cloud
• jira-service-management
• jira-service-management-cloud

Tenemos la siguiente inquietud. Desde el esquema de permisos estamos dando acceso a los agentes en Permisos de seguimiento del tiempo, para que puedan crear informes y editarlos. Informes desde...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi,  I've designed a dashboard to monitor JIRA tickets failing to meet our organization's first response time SLA of 6 hours. However, the dashboard's data is unreliable because it includes tic...

• cloud
• jira-service-management
• jira-service-management-cloud

Using Automation for Jira: I need to be able to attach a form matching a value in a custom field. The custom field may have 1 or more values and may require 1 or more forms to be attached to the iss...

• cloud
• jira-service-management
• jira-service-management-cloud

We are trying to send users to a new tool from a Portal Request Type and I'd like to do the following: A form that has a drop down with user's location. Depending on which location is selected, the...

• jira-service-management
• jira-service-management-server
• server

Hi there,    I am attempting to pull records that match:  Due more than 30 days ago Does not have the label "Post_Survey" Status = Done   I am continuing to get 0 recor...

• automation
• cloud
• jira-service-management
• jira-service-management-cloud
• jql

Hi everyone, I am using Jira Service Management 5.10.0 and Jira Core 9.10.0 Which Oracle database version or edition is best one  Please help.  

• jira-service-management
• jira-service-management-server
• server

Greetings,   In Jira cloud is there a way to configure the tabs on a project board? All of the information I find is for dashboards.

• cloud
• jira-service-management
• jira-service-management-cloud

Hello, is this app not working? I schedule repeats and save it, and nothing happens.  No cards listed in the repeater menu. 

• cloud
• jira-service-management
• jira-service-management-cloud