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- Questions
Jira Service Management
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Dear Community! I can't create a copy of the workflow from JSM project, any ideas?)) I changed the name, left it, it doesn’t help. There are statuses in the workflow without transitions, b...
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After this app downgrade (bad update) https://community.atlassian.com/t5/Jira-Service-Management-articles/Upcoming-changes-to-Atlassian-Assist-in-Slack/ba-p/2475359 we have started a research ab...
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Good afternoon. I've encountered a problem. I can open an mp3 file through the portal (Jira Service Managment) in the Firefox browser, but not through Google Chrome or Microsoft Edge (it opens but do...
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Someone please tell me why we can't just have a normal WYSIWYG editor. The difference between "visual" and "text" is none. Adding link is very strange... After 20 years of development one would ex...
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Hi, I'm creating projects to triage requests to a number of email resource accounts. I'd like to be able to have my service teams categorise incoming emailed requests according to what type of reque...
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We have a jira machine which we restart daily, some days when we enter to work we see that we can not comment on the incidents and that within the projects no ticket is seen in the queues. We have de...
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I want to disable Teams integration in Service Management Project called Service Desk. I select Projects - Service Desk - Project settings - Chat, ... Disconnect this project. But nothing happens. Th...
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Hi, I'm newbie in JIRA. I'm trying to update an attribute value of asset object attached to object/issue when object/issue is updated. I'm working with automation role, I want to pass object/issue ...
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Is it possible to make the form appear expanded in issue view? I want to reduce the number of clicks.
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Issue Summary In Assets/Insight automation the Execute Groovy script action does not recognize Windows path. Steps to Reproduce Install Jira Service Manag...
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We link a lssueA for lssueB, could we show it for customer? many thanks!
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Can customers edit tickets they create themselves?
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I want to use the forms submitted by customers in a variety of ways. Can the form contents be filtered using charts or JQL?
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We have a mandatory field that was created as short text (Plain text only) however the fields needs to be rich text. Is there a way to change a field type? Or do i need to re create a new field? th...
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Is it possible to turn off SLA for a specific date and resume after the day SLA was turned off?
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Hi all, Is there a way to add the request-channel-type in the list view when running a JQL without creating a new custom field to duplicate it? Regards,
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Hi, Does anyone have any recommendations on how I can move my JSM configurations (including workflows, automation, custom fields, screens) from my site's sandbox to the production site? I've tried ...
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Hi Everyone, I can't Edit the jira workflow when I am project administrator
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Hello community members, I'm currently working on customizing the Post-Incident Review (PIR) Summary Report in Jira Service Management, and I need help. I want to add additional fields such as "Impa...
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Hello, I need help with a Jira automation to fill in custom fields for an issue based on an asset object. can you help me? Schema Name: Change Catalog The automation works partially, the text...
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Hi there, I would like to run a filter for a calendrer year that filters out a particular time frame in JSM. This is something dynamic and does not specify the exact date. For example...
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Hey, I posted in the Developer Community, but it didn't get much attention compared to this community. Unable to Call Organization API from Forge I'm having trouble making an API call to the o...
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I could not find any documentations about how to reference issue.sla as smart value. I plan to add something like: We will respond to you in {{issue.sla."time to first response"}} My question...
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For the sake of this question let's say I have an onboarding document outlining how to request equipment that includes a link to the IT Help Desk request type for new equipment. Will that link ...
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How would I update the Text Field (multi-line) with the current timestamp after every entry ? Can this be done after every newly added comment by using automations? Using the - When: Value Chan...
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