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Jira Service Management
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Please find my requirement below: 1) Create a JIRA Issue from the JSM by cloning all the values. 2) Place a comment in JSM parent ticket with the "JIRA ID" 3) Add a validator that this ...
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Hello guys, I am trying to use jira automation rules to prevent user having more than one issue assigned to him/her at "In Development" status. I used the JQL to return results count assignee...
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After moving an issue to the done statues, it is possible to update the resolution using a the simple resolution screen that I think is just a default screen. It gives resolution options like "Fixed,...
3,088 views 6 1 Deleted user July 28, 2023 -
Hi everyone! I have 3 types of Assets objects: Object1. Labels: E1, E2, E3, E4, E5, E6, E7, E8, E9, E10 Object2. Group, with an attribute of type Labels: Group A -> E1, E2, E3 Group B -> ...
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I chose the same icon as another request type on my portal screen. I want to select a different one, but couldn't find how to do it. It seems to only be an option when you create a Reques...
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How do I restore a Request Type that I accidently deleted? Is there a way to have Jira ask me to confirm that I want to delete a Request Type? It happened so quick!
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I have no idea who or what this is for can someone please help
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Anyone know why we keep getting this message in our Jira SM. We are trying to set up the email requests and it worked for a couple tests but now we get this error and it increases in time. Now its up...
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Hi, Is it possible to set a default value on the description IN the Form? I want users to add specific information (cf: screenshot) I want to add a default table on the field and ...
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Hey guys! I would like to create an automation in jira cloud to copy the summary and url of the sub-tasks to a custom field in the parent issue. but that would bring only the sub-tasks of the parent...
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Hi, this might seem like a silly question and I'm trying to figure out why Cloud would work so differently as this was not the case in Server. If I click create on JIRA Cloud and change issue type...
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...rojects enabled the Server Project Customer - Portal Access. I have also in the permission schemes for that issue, to allow the browse projects and selected the Public. Jira Cloud Standard.
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Hello, my issue JSM have a customized field "Environment = preprod or prod" And I want the SLA launched only in production environment, So I would like to add a new customized condition in SLA like ...
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Is there a way to search for the project name to find more information? I keep getting emails for a few projects but the name is just a bunch of letters and not an actually word so I don't know if it...
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We assign our external clients to a Customer account. A few customers have tried the "share with no one" option and been surprised to see all of their Jira users notified. I see some discussions here...
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Hello, In Short: We are creating a new ticket in an (End) Status with Post-Functions but the new ticket has no Request Type so the new ticket is not visible for the customers in the portal. Althoug ...
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Hello everyone, We want 'time to first response' displayed in minutes. For example, SLA is 8 hours and first response was given in 14 minutes then the time to first response should be displayed as...
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Hello, I am just now testing REST API (9.3.3) with Postman. I already can make some steps, it is however difficult to set the correct parameter form in Postman ... If I guery the ticke...
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Hi, I need to assign tickets of a certain project to a specific group, for this I use the "assigned Group" field with different contexts, indicating for the project PROJECT1 to use certain options li...
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An issue with a Resolved status should automatically switch to Closed status after 3 days and an automatic comment should be added.
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I’ve created a user that is meant to be an organization admin, and have access to the entire space. My personal account was removed from the org-admin group. Next, I’ve assigned the correct users to...
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When a "Project & Software Development Request" type request is created, the "Company Name" field will be automatically set in the background, "X" if the person who opened the request is Test Use...
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If we scan our network with the asset discovery, all of our IGEL OS based thin clients are not getting audited. The command "col" is unknown to the device. Is the command mandatory? Is there any dat...
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We want to utilise JSM's Data Connections for use in forms, however many of the API endpoints we want to hit have features that Data Connections cannot manage: Pagination Services within private V...
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Just starting to test service management. Sending an email to the related project email address creates a ticket and sent out a confirmation via email, that the ticket is created. I also turned on al...
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