How to update custom fields of Assets objects through Jira automation

[Anthony]

Hello,

I need help with a Jira automation to fill in custom fields for an issue based on an asset object.

can you help me?

Schema Name: Change Catalog

The automation works partially, the text fields work, the following are the fields that I cannot update.

Platform: Select list single choice type
Asset Type Supplier
Service group: Asset type
Source of change: Asset Type
Affected environment: Select list single choice

[Joseph Chung Yin]

@Anthony -

Welcome to the community.  Please provide the error that you are receiving when your automation rule executed, so we can review and advise further.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Anthony]

Hi @Joseph Chung Yin 

The error message is as follows: 

An error occurred while requesting remote information
Bad Request
No fields or field values to edit for issues (could be due to some field values not existing in a given project):

I checked and all the custom fields are in the project screens.

[Joseph Chung Yin]

@Anthony -

Can you confirm if you disable the rule and are able to access all the fields in question via the project UI of the issue - to manually update those fields?

Best, Joseph

[Anthony]

Hi @Joseph Chung Yin 

Yes, at the moment I disabled the rule because I couldn't make it work.
I tested and can update all fields manually through the project interface.

[Joseph Chung Yin]

@Anthony -

Can you provide your "Edit issue field" action details (example - "Plataforma" field) and how/what you want to update the field?  Example - How are defining the value to be used in the update?  Since it seems you already configured Jira/JSM custom fields which sourced/mapped to the Assets schema.

Secondly, who is the rule actor of your automation rule?  Does the actor have edit/access rights against your Assets schema?

Best, Joseph

[Anthony]

Hi @Joseph Chung Yin 

I removed Automation for Jira and added my user who has full permission to Assets and it didn't work either, follow the automation context and some more screenshots

I have a JSM Portal form that contains a field called pre-approved template.
In other words, when the user chooses a template, in my case "MAIS UM TESTE 6", the Plataforma, Origem da Mudança, Ambiente and Fornecedor fields must be updated in the issue.

[Joseph Chung Yin]

@Anthony -

Can you change your smart value syntax of {{issue.customfield_15294.Plataforma}} by removing ".Plataforma" at the end?  I am assuming that this customfield has already been defined/sourced from your Assets schema object type named Plataforma?

Best, Joseph