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Jira Service Management
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Hi community! In many occasions we'd like to prevent the email notification send out to the reporter. As it generates a lot of over head. I already implemented a custom transition with a post...
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Hello, Here is the case, since translate options for customer portal (cloud) are a bit limited at the moment has anyone attempted to create their own add-on using Forge or is there any other ...
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Hi guys, When somebody send the email to our 'Default email account' x@keymakr.atlassian.net, Jira creates issue type request = 'New Feature'. How to make it to create 'Suppor...
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Hello I can access cycle time report like this:- This report gives us weekly median. But my requirement is to get the median of the July data. So I want to export ...
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jira service management can help many people. it easily to categories problems and help business workflow
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Hi guys, I hope someone can help me. I need to copy a date stored in an asset object over to a Jira date field. Using automation, I can look up the date from the object but when I try t...
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In Jira Service Management Portal, to download the report for JSM customers, we added the addon My Request Extension for Jira Service Management. Unable to download the request report with insight fi...
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In Jira service management downloads the issues report in Excel or csv format, all fields are downloaded except insight fields. Is it possible to download the report with insight fields?
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Hello! I have been teaching myself JSM for the past few months and have come across an issue I can't figure out: I've added our entire company (about 80 people) as customers to a project. We c...
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I noticed last week that we now need to flag users as Jira Service Management - Customer and have been trying to find an API that will flag that as well as Agent and site access.
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We would like to remove the ability for agents to create canned responses within our DC environment. Is this possible?
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Hello, good afternoon. I am trying to add a new user to our project, but it seems that the invitation is not reaching their email. We have checked from our end and confirmed that the email is not...
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In jira/settings/products/jira-service-management-configuration regarding the area for organization management, when choosing if new requests should be automatically shared with the customer's o...
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...() as Status Resourceone.setHidden(true) Resourcetwo.setHidden(true) if(status.name == "Setup New Engagement") { Resourceone.setHidden(true), Resourcetwo.setHidden(true) } else { R...
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Hello, Is there any possibilty of sharing specif tickets (specific customer request) to a pre defined list of others customers? I tried to use the automation However it's working only...
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Hi all! I'm working on setting up a workflow for a training approval request in a HR service desk. My ideal workflow is employee creates request through portal. Request goes to employees group lead f...
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Hi there, I need to create a custom item in Assets (like a software licence expiration) and show it inside the Change Calendar. I try but also specifying the start and end date I'm not able to see i...
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How to create an automation rule to schedule comments in tasks for assignees only without notifying watchers? If I do it like this schedule comment will receive only assignee? w...
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Is it possible to create reports for Assets in Cloud? I wanted one that would output all asset types into one report, rather than having to do exports of each asset type and combine the reports...
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Message when creating an object scheme - No templates could be retrieved Hello, When creating a new object scheme I get the message that no template could be retrieved. In the past, more t...
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Hi all, I would like to have the flow: when someone from the support team replies via email on the clients request, the ticket should be set to In Progress. Somehow it does not work. Please help.
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Completed my task for bonus says 24 hours to pull however can't access link was this a hoax or what do I do with this
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...This shows on the config page but when I do an email the image is not there. I checked the url via a private browser to assure it's public, which it is. Any help will be great! Thank you. h...
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I was in the middle of a bunch of legitimate tech support emails with another company when a Jira invite slipped through that turned out to be unrelated. At first I thought it was from the company I ...
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Hello, we have a JSM 5.3.3. where our Client will create Tickets via REST ... If these JIRA Tickets get a certain status, the value of certain fields have to be sent back to ServiceNOW. Is t...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |