My newly invited customers don't receive invitation emails to our portal

[Bert Duhamel]

When inviting customers to our JIRA-portal, they don't seem to receive an invitation email.  Though the customer shows status "invited"

[Jack Brickey]

Hi @Bert Duhamel , can you check that the "Customer invited" is enabled under space settings/notifications/customer notifications?

[Bert Duhamel]

it is enabled indeed

[Jack Brickey]

I wonder if this is occurring for a specific domain. Can you verify this theory? Do you have other JSM projects where this is happening?

[Bert Duhamel]

thanks but the issue was related to a complex forwarding mechanism of the invited customer email.  It finally arrived well.  Thank you for your suggestions!