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Jira Service Management
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Remembering that this field comes from the Jira Service Manager assets themselves, which automatically creates the names of the schemas. Apparently I can't change the schema tree using thi...
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Hi, we have a service desk project, where the user is able to choose a software (from an asset field) he would like to get access to. The objecttype has an attribute "approver" (as user...
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New to JSM here, coming from Cherwell. We love Cherwell One-Steps (basically macros on steroids) but with Cherwell going EoL end of 2026 we need to find a new ITSM tool. Looking at JSM however nothin...
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We received a request via our email channel that generated the following error: Your request could not be created. Please check the fields have been correctly filled in. The...
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Using Jira data center 9.12 and JSM 5.12. I am able to import an Object Types with Objects, can update existing Objects, but not able to import new/add objects to a specific Object Type. &...
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While importing a CSV containing a few tickets to my project, I accidentally changed the key number. Rather than incrementing in the low thousands, Jira has jumped to more than 5 million. Every time ...
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Hi, I'm trying to view which automations operate on a specific type of work item. To do this, I go to the admin settings and select Global automation. In the audit log, I enter the issue key...
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I have built a rule, in the sandbox, this rule should create a work item when an asset has reached the device age greater than 3.9. Then a form should also be attached. So that I can attach a form a...
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Olá Pessoal, bom dia. Notamos hoje que, após a atualização do Jira, as subcategorias não está aparecendo impedindo que os usuários abram chamados, nao encontramos nenhuma solução nos portais e gosta...
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Hi. When I write automation for clone attachment file from JSM to Jira - file is cloned but preview dosnt shown properly like you can see in this photos Also its my automation here. without na...
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Hi there, I want to set a custum field which is derived from another custom field. The rule should be triggered when the field "Article_no" is changed. The changed field is a drop down list with Ar...
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We have many users who are portal-only customers, and they are required to log in to our Jira Service Desk to log tickets. I want them to be able to search for and find knowledge base articles to for...
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How ca I delete this site in Jira Service Managemnt. I have 2, the second was created by an error.
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I have created filter and after sometime when reopen it i got error.
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I am currently building a rule and would like to attach a form to a work item, but now I can't select anything under “Forms”, I can't open/click on this box. I have a total of 4 forms without rest...
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Hi all, I activated and configured this feature: Customer and organization profiles in the project When I visuslize the user's information in the ticket, at the bottom it is reposted: Oranization ...
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We have added some machines as assets in jira. Those machines have 2 attributes: "maintenance date" (type: date) AND "maintenance cycle" in days (type: integer). 7 days before reaching the maintenanc...
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We have a form for customers to create support tickets. It contains a "Tenant URL" with field of type "URL", which is linked to Jira field "Tenant URL" When the customer is in this field and presse...
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This is my rule. The objective is to check all work items and if the due date is 2 days from now and priority is not the highest, then change the priority to highest. But I have a problem...
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Hi All, I am raising a Incident in Statuspage using the Operations Alert feature of Jira. When I get an Alert, I change the Priority to 2 which makes it as an Incident in Statuspage, then I a...
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Hi, I'm experiencing inconsistent email threading issues when communicating with vendors who use ManageEngine ServiceDesk Plus as their ticketing system. Here's the situation: Our setup works as fo...
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Hello, Can someone explain what happens when due date is set or not set in a SLA? Please take a look at the screenshot in the "Pause counting time during..." option or the "Finish counting t...
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We are moving a certain request type to another system. We would still like users to be able to use Jira to get redirected there in case they go through the existing process. Has anyone found a wa...
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With the new navigation pane on the left, when I'd like to go back to my Dashboard I must select Starred, then the Dashboard that appears. Is there any way to have that Dashboard appear in the naviga...
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When we create an automation that uses the action component "Log output to playbook" we get errors when the automation is triggered outside a playbook. Is there a way to test the source of the trigge...
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| July 11, 2025 4:42 AM PDT |