Community resources
Community resources
Community resources
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- Jira Service Management
- Questions
Jira Service Management
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Hi Team, I have a question about Change request work type. I know that this will be removed from Standard plan on Nov 15th and the thing is that we will not to upgrade to Premium Plan. What would be...
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Hi Team, I was trying to build an automation that will be triggered during ticket creation, for example if there are 4 attachments uploaded in the ticket during ticket creation. I want to cre...
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Hello All, Any one help me to remove Minus field in Time spent by Agent field in JSM i have checked the Time zone in Personal settings and global setting still it is not changed .
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We want to automate the updating of a custom field using API. Our Atlassian admins say that it requires Administrator privileges to update custom fields and that it would be a security risk. Is there...
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...eturn true } // Validate group membership def isInGroup = groupManager.isUserInGroup(user, allowedGroup) return isInGroup Can you kindly help with this? Regards,
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Доброго дня! Підкажіть яким чином можливо додати поле Request participants: в Issue Security (рівень безпеки проєкту) - в поле "User custom field value"
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I’m creating Jira Service Management (JSM) requests via the Cloud REST API using OAuth 2.0 client_credentials. Steps and results (all identifiers redacted): Get access token (client_creden...
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Is it possible to keep a form always open so that I don’t have to reopen it each time? I have already enabled this setting: Keep this form open for editing. I’ve added a form to a request ty...
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JSMにて組織ではなく、個別にカスタマー追加したユーザーについて削除するにはどのようにしたら良いでしょうか。当方で調べたところカスタマー画面にてユーザーの右側に表示される「・・・」より「削除」を選択する方法が出てきたのですが、現在のJSMのカスタマー画面では「・・・」の表示はなく削除項目が見つけられない状況です。
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Hi, in one of my company-managed spaces (projects) in JSM, I have a multi-user picker field to select attendees for a meeting. We have over 10,000 people who could be selected as attendees and some o...
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These are my current rules. They allow work items created with critical priority to create an alert. And to close that alert if the work item is resolved. I want to add functionality so that if a ...
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Hi there, We are using JSM for customer support. In numerous cases, what starts as a support ticket ends up as billable/consulting work. The goal is to somehow transition the same ticket into ...
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We are trialing JSM and struggling with consistent email handling. Ironically, this was a primary driver for selecting JSM, and ongoing unreliability of email processing is the factor keeping us from...
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I've been trying to build automation that when a service request comes in, tasks are created depending on the type of service request and some data within. My problem is: 1) Even transitioning the c...
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I've designed a filter to retrieve all the current items we are working on to display them on our board, but some of them, part of the "Service Desk" project, don't appear in the results. I've simpl...
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Since the rebranding of Project to Spaces, all of our automations have been partially failing with "The set fields may be unavailable for this space/type" error. This looks to relate to a custom...
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I’m exploring the Jira Service Management (JSM) APIs to build a chatbot that can create tickets on behalf of users. For example, let’s say a user reports an IT issue such as “Wi-Fi not working.” No...
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We use the incoming mail handler in the Jira to scan the gmail and automatically create the work item in the Jira. However, we have the following error and failed to create the work item: Ignor...
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I’m designing a JSM service request workflow and really like the concept of using statuses like “Waiting for Support” and “Waiting for Customer” to clearly communicate ownership as tickets move back ...
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the above projects should not show in the main portal options
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Hi all, I don't quite understand how the permissions/approvals work in terms of access to a ticket. Say 2 users in the backend is added as an approver to the ticket can they both see the ticket if th...
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Não encontro mais o local para fazer o gerenciamento de usuários do portal. Sou admin e o menu mudou. Não consigo localizar.
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Olá! Gostaria de pedir ajuda para ordenar os grupos prioritários. Atualmente, é possível ordenar as filas dentro dos grupos prioritários, mas não consigo alterar a ordem dos grupo prior...
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We have a user who wants to import CSV files and wanted to find out if there is a specific permission in jira to allow this feature? Is this feature only available in certain jsm or jira projects/bo...
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Whenever a client sends an email to our Atlassian service desk address (e.g., @yourcompany.atlassian.net), a new ticket is correctly created. However, when someone replies to that same email thread, ...
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Atlassian Community Events
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| 28 | |
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| September 9, 2025 11:40 AM PDT | ||
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| July 29, 2025 10:24 AM PDT |