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Jira Service Management
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In my workflow, I have screen that appears when an Approver hits the approve button. The screen allows the Approver (who is in HR) to add salary information. This user has Admin rights an...
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From an Incident Management perspective, are there standard reports (dashboard gadgets, reports, etc), we should be reporting on from an ITIL/ITSM practice? Thanks.
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Hello! I am setting up a self service portal in JIRA SM and I need some guidance configuring the impact and urgency field. For end users, I want to hide Impact and Urgency values that can create a ...
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Just looking for a way to force my staff to add the time spent when closing any ticket. Thanks, Kevin
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Ao enviar o e-mail para abertura do ticket, no Jira aparece a mensagem de erro abaixo. Retrying in 1440 minutes - Email pulling has failed 47 times consecutively (Reason: Could not retrieve access ...
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Hi, we're noticing that when you're in observer mode, and you receive an email notification that an image has been added to an internal comment, the image isn't displayed.
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Hello, good morning. I have a problem that I haven't been able to solve. Basically, it's this: I have created my project, which has several agents. These agents resolve the ticket, and one step is t...
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Goal: I want JSM customers to be able to link JSM tickets in their regular work items, in other various spaces Problem: I am unable to give them this permission to any role outside of JSM agent or a...
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Hello Community. I’m working on a Jira Automation rule in my Service Desk project. Here’s what I’m trying to do: I extract a date string from an issue description field and store it ...
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Hello community, as some of you know, I am not big fan of cloud, so I spent little bit of investigation, but I am stuck and got different project to work on. One of my ex-clients reached me...
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I've been having trouble for a few weeks now getting a new agent set up on my JTSM project. I'm currently running a team-managed project on a free subscription plan which includes 3 seats. Every time...
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Hello, I have an If/else block automation to trigger based on keywords in Summary. If(block)/then checks for one keyword, then next else(block)/then has a different keyword, and another e...
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It seems the "Work Item Created" trigger doesn't work for tickets that are created from an automation rule in Assets (only works if ticket is created within Jira or from email handler). For example,...
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Is there an Atlassian internal project that involves issues, post-incident review, changes, and a demonstration of ticket creation via Zabbix, for example, into JSM, that I could use in my project fo...
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We currently use Entra ID groups to define what applications users have access to, and usually try to use their job title (e.g. Project Manager) to create dynamic groups that enable access to enterpr...
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Has anyone successfully executed an Assets AQL API call using a service account in Jira Service Mana
I’m trying to run the following endpoint: POST /ex/jira/{cloudId}/jsm/assets/workspace/{workspaceId}/v1/object/aql The call works perfectly when authenticated with my personal user account....
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Hi everyone, In Jira Cloud Service Management, I’m using the Request Participants field to add users to tickets. The issue is: when participants receive email notifications, the emails look like sta...
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Dear Community, It is great to connect with you all again! I am currently working on retrieving historical data and require assistance with a specific JQL query challenge. The Goal: Historical Pri...
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We have employee data in a database that contains information such as their Employee ID, Dept, Manager and other details. When they create a JSM request using a form we want to be able to pull their ...
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Hello! I need some support with an inactivity rule. I need the following logic: My automation needs to run Monday through Friday, hourly, checking the "Awaiting customer" ticket queue. It shou...
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Dear all, We are actually review a process for handling the best approach to manage different level of support when an incident is reported from Jira Service management Usually L1 support are Agent...
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Hello, I am trying to create a user selector (in a form) that suggests their names. I have created a custom field - user picker, and I have linked it to field in the form. Now I have one probl...
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When I try to add my first additional agent to my free account by selecting "Invite users", it returns "Request is not tenanted properly" after I entered the email address and submit the request.
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delete my account
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Pessoal, bom dia! Existe a possibilidade de "adicionar marcação" (flagged) em um card do Jira Service Management? Não aparece na lista de ações (print abaixo). Se sim, como fazer isso? Obr...
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| July 29, 2025 5:22 PM PDT | ||
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