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Community resources
Community resources
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Jira Service Management
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Hello, We are currently a customer of Atlassian through Tory Technologies and actively use Jira Service Management (Jira Ops) to manage our service desk operations. At this time, we are interested ...
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I am trying to configure connection between Rapid7 and JSM and get the following error: "Could not retrieve project fieldscom.rapid7.remediation.ticketing.exception.TicketingException: Can't get...
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I have a free text field in a JSM form, which is linked to a Jira Custom Field (paragraph type). When the request transitions to a certain status, I set up an automation to attach a JSM form to the r...
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All - We are evaluating expanding our Jira footprint to several other departments. One question that came up was regarding integration with our current MultiView ERP system, particularly integ...
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Hi there, Situation: we use it-support@xx.xx as a reply-to mail handler in JSM to receive customer mail-to-ticket requests. We use this same email also as sender address for customer notificat...
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Hello, Our customer portal has customers that come from an approved domain (synced from azure). When submitting a request, they can view as reporters only the requests where they are reporte...
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Hello everyone, I need to include a date field when creating a request type. When a customer opens a ticket through my portal, I would like there to be a date field that indicates the first availabl...
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Hi, I am getting error Hash 9E97PM when trying to access jira project board. can anyone have any idea, how to resolve this issue.
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hihi recently i have change my email address however the authenticator is still tied to my old address. how do i go about changing this?
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Hello, we are currently using Jira Service Managemnt V11.2.0 as Data Center installaion (no cloud) and are using our Jira installation mainly for Asset Management I know that there is a functi...
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Hi all, we have an email for our Support Desk via office Outlook. But we are getting emails going to junk, which isn't being picked up by Jira Service Management as it seems like JSM only picks up In...
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Need help finding a JQL filter to show all tickets created after Wednesday of the previous week
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How can I embed a Customer Experience agent in my own organisation's website. I don't see instructions under publishing the agent. I see reference in other documentation on agents to "installing" the...
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Sameone can you help me to archive massive ticket (about 50000)? and why I'am not to able to find the voice archive closed to one ticket. Taking into account I have admin privilege ...
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I am trying to setup a widget to drop in my company site, but the widget is not reflecting the related form. It only shows fields for Summary and Email contact. How do we get our custom form t...
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The rule should run on the first day of every month and check each asset schema to see which attributes (that we define in advance) are empty, and then generate a list of those empty attributes. ...
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Hi, I have two confluence spaces, one external and the other one internal. I have created a page on the internal one that later would be moved to the external page so the customers can see the page,...
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I am using the import function with csv with a mapping table: Mapping table identifier: CI Name Data source field needs updating: Cleaning Date 2 item in the mapping table Say in t...
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Hi, I have one question - how to make visible this Due Date: Here in issue details: Where I can find configuration for this? Thank you Community for your help! BR, Damia...
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How do we stop multiple emails from a customer all ending up on one ticket instead of a separate tic
We have a customer who on some days sends a number of emails for separate jobs and instead of opening a separate ticket for each email, JSM is opening one ticket and adding all the work requests from...
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I created Project #1. It uses issue type "Domain" and has a SLA named "Renewal SLA". It starts at "New" and stops at "Closed" or "Renewal". In its automation rules I can read the SLA value using {{is...
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We're trying to troubleshoot a recent change in behavior for a Jira Service Management queue, and wondering if this is behind the change: We’re removing the default text renderer ROLLING OUT...
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Hello everyone, I am trying to filter my list of assets that show up for a asset custom filed based on the request type that is selected. I have a value on each of my assets called "RequestType" an...
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You see all my permission, even though my manger have given the edit view permissions I cannot edit them. Syed Jehangir
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