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- Questions
Jira Service Management
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Hi all, We are seeing duplicate requests in JSM Cloud when multiple users are included in the same email thread. Scenario An internal user sends an email to our support address with several coll...
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Hi Team, My Jira account is currently locked, and I’m unable to access Jira. Could you please help unlock my account at the earliest, as I have some important work that needs to be completed? Thank...
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Hello everyone, I’m currently trying to import Jira users using Data Manager, but the users’ email addresses are not being resolved correctly. I’ve already opened a ticket with Atlassian Support, b...
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I'm feeling extremely stuck. I just tried to login to my Jira account for the first time in a while and realized I don't have admin permissions on my site. I'm the only user on the site and own the d...
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I own lleyam.atlassian.net and need to recover administrative access to that existing site. I can authenticate successfully to my Atlassian account, but it reports that my account does not have acc...
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I'm trying to require agents define the "Requested For" user which is not required for customers on the portal unless they select they are submitting for another user. I've looked through the forum...
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I have a user whose 2FA never arrives via email. As a result, they are unable to login to Atlassian products. Their email was recently reconfigured by IT, but the address is the same as what ...
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Hi, I have added Security Level to Screen and Field Configuration but am unable to view on the ticket. This happens to be an issue on Incident work type in my case where as I am able to see the same ...
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Are there any plans to make the asset CMDB data available via Data Share?
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Hi, thank you for the demo. I have a few questions about our specific scenario. First, we have 3 separate Atlassian instances,one with JSM Premium and two free Jira Software instances. Wha...
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My company uses Jira and JSM (cloud based). Currently people in the company can raise a ticket in JSM to ask something to be changed by our Salesforce Admins. Through "magic" (automations...
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In one of jsm project organization fields are getting populated on the basis of reporter email address. Same organization field not working for other jsm project. There is no.project automation...
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Buen día,Actualmente facturamos mensualmente dos productos: Jira (Standard, 12/12 usuarios) y Service Collection (Standard, 19/19 usuarios), por un total combinado de USD 558.60 al mes. Sin embargo,...
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I need help transitioning an org admin role from an employee who has left the organization. How can this be done?
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Opening our Atlassian Studio workspace fails with the generic error page "An error occurred – The server encountered an error and could not complete your request." This happens on both /landing...
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why does THis link https://community.atlassian.com/learning/certifications/jira-service-management-w
Why does this link https://community.atlassian.com/learning/certifications/jira-service-management-with-AI-fundamentals just loop me to this link https://community.atlassian.com/learning/path/get-the...
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We have identified a visibility issue regarding the "Analysis" field on the customer portal. Currently, internal agent notes are being exposed to the end-users. Current Behavior: The "Analysis" f...
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Hello, I have a question about the backed up content of your app "Atlassian Backup and Restore". Based on the information given under https://support.atlassian.com/organization-administration/docs/...
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In One of our Assets Schemas we have an End user object type that houses a Jira ID. That object resolves for a select few users and not others. When I mouse over the "Unknown User" tile it gi...
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Good afternoon, After the UI change our setup to quickly log a ticket has changed. We use the create button at the top of the screen in JSM > custom request types that function as templates...
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Hi guys, I have a question. Which report is the best solution to show the time to resolution for all tickets? I don't need the resolution average. I am currently using the average, but it doesn't wor...
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Hi I wondered if you could help. We have an issue with our People Scheme. We use the Object Classes and we have a scheduled task that works with our Entra platform to sync our users from En...
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How does Jira SM cloud version work with import in Assets? I have made an import for assets in Jira SM. It works fine the first time, but when I delete the imported file and I run Import again...
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I am unable to make my form link a public URL. I want our customers to directly click on the URL > fill the form > submit , i do not want them to login into JIRA and later click the form...
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