Jira Service Management

(Sorry sooo many questions raised recently)   I need to design a form that has 3 drop boxes, within condition sections. The contents of the 3 drop boxes are same. I don't mind linking to 3 se...

• cloud
• jira-service-management
• jira-service-management-cloud

Dear Team, We have only 5 users after 30 days trial can we still use it for free ?? we don't wont additional users only 5 users we use did we have to pay any amount or we can use it for free

• cloud
• jira-service-management
• jira-service-management-cloud

Attempting to set up automation from resolving a ticket to creating a new task, the customer field (value) assigns the name to the assignee field on the newly created ticket.  The automati...

• cloud
• jira-service-management
• jira-service-management-cloud

Since today I can no longer log working time directly in Jira (JSM & JSW) - the "Save" button is inactive, although all mandatory fields are filled in. I usually use the keyboard shortcut 'q...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I am trying to set an Assets customer field 'Client' when creating an issue using Automation for Jira. I add the field as a field to set and when enter the name of the object it does not appear...

• data-center
• jira-service-management
• jira-service-management-data-center

Hello I have a Jira service management portal. In this portal I set up a description for the attachement field: I would like to modify it. For that, I go to "Project Settings"/"Request types": &...

• cloud
• jira-service-management
• jira-service-management-cloud

I have project on which two teams are working. I want to make sure that team A is not able to see issues from Team B and visa-versa. note: in issue creation i have added a field as provider ( Team ...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud
• jira-software

Hi! My company using cloud jira. I need to configure notifications in JSM. I have installed Jira Cloud app on my android phone. I'm logged in this app, I can see notifications, I can configure th...

• cloud
• jira-mobile-apps
• jira-service-management
• jira-service-management-cloud

Hello, I would like to know if it's possible to hide or remove the panels that are displayed on the home screen of the Help Center. Specifically, I am aiming to create two separate Help Centers rath...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi,   I have a question regarding "Time to resolution" field within Jira. When viewed as queue it shows time and date when the ticket will be breaching its SLA, but when exported or viewed as ...

• cloud
• jira-service-management
• jira-service-management-cloud

My company uses the Atlassian Suite of Software from Bitbucket, Jira to Confluence. Recently, we deployed a Blazor C# Single Page Application to S3 Bucket as static web page. We embedded the JSM wi...

• cloud
• cors
• jira-service-management
• jira-service-management-cloud
• widget

Buenos días, De repente esta mañana ha dejado de funcionar la opción de "seguimiento de tiempo" en Jira Service Desk Management Cloud. Si la petición no tiene tiempos asignados, entonces me deja aña...

• cloud
• jira-service-management
• jira-service-management-cloud

    I have around 12 filters which I export once in a month to get the latest data and append to the existing spreadsheet at the end of every month.Now , I am trying to automate this expo...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, For months now, an extra scroll bar is appearing in tickets in Jira Service management. This extra scroll bar doesn't have any function. It just makes 1/3 of the screen not visible.  &nbsp...

• cloud
• jira-service-management
• jira-service-management-cloud

  Today I went to edit a form and for some reason it is only showing me the smallest form size and I have to horizontally scroll in order to view the rest of the form. This was not an issue I n...

• cloud
• jira-service-management
• jira-service-management-cloud

• cloud
• jira-service-management
• jira-service-management-cloud

Hi!   Does anyone have any experience with crating a template for an email requests for Jira admin?   Any idea what could be a good clear template i can suggest customer for opening tic...

• cloud
• jira-service-management
• jira-service-management-cloud

Buenos días a todos... Cuando se incorpora a mi compañía alguien siempre necesito agregar el cliente desde el área clientes en el portal y luego he de irme a assets a crear de manera manual el usuar...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello, My organisation is likely to need to implement a series of groups to allow us to remove some complexity to our authorisations model. (Basically the group selected is dependant on the organi...

• cloud
• jira-service-desk
• jira-service-management
• jira-work-management
• user-group

I have a request from one of our teams to hide an ID field from Reporters until their request is resolved. Example: portal field to be hidden is: ID 1. Jim submits request 2. Support investig...

• cloud
• jira-service-management
• jira-service-management-cloud

  Is there a way to access the user and form details when a Jira automation is triggered by a form submission? I'm working with Jira Service Management (JSM) and I'm using the "Form Submitted"...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello I have two instances in production js.atlassion.net (jira software)  for the dev and jsm.atlassian.net (Jira service Management) for the supports. I have made an app link betwen my two i...

• automation
• cloud
• jira
• jira-service-management
• jira-service-management-cloud
• +2 more tags...

Hello! Wondering if there is a way to get a JSM alert auto created (without associating a JSM Project) as soon as a Slack message is posted in a specific channel?

• cloud
• jira-service-management
• jira-service-management-cloud

Is it possible to reorder content that displays on the Teams page?  I would like to push the ads to the bottom or even remove so that my added content displays on top.  

• cloud
• jira-service-management
• jira-service-management-cloud
• teams

Are there templates or tutorials for setting up Jira Service Desk?

• data-center
• jira-service-management
• jira-service-management-data-center