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Jira Service Management
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I want to receive incoming mails to only one email but I have several projects running. When automating mails to create issues automatically it can't be done. how to resolve it?
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Hello Community, i'm facing an issue while creating a new transition in a published workflow, Note that it's from a (done) status to a (to do) status,
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Trying to setup a service catalogue within JIRA service management project. Assuming Create Service feature is the option to setup a service catalogue , but this screen only has limited set of fields...
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Hi, I've set up a KB for Jira Service Desk and made the articles visible to everyone (including non Confluence users). This works fine, both customers and employees can search for articles in the wi...
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Hi guys! Previously I created some ticketing system that working just fine. I don't know why for this new ticketing system that I just created in Jira, the notification that sent out to the client ...
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Hello everyone, A week ago we opened our new Jira Portal to all our agents and public workers in a public administration. This first "MVP" of the portal is not only a channel to fill out an i...
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Hi anyone, I'm trying to put a date compare validator with the condition like it should be lessthan or equal to today. but ticket is getting created with future dates as well. How can i achieve this...
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Hi Guys i've invited a team member to a team managed software project and gave him admin rights, i even made him to the lead of the project, but he can still not see the boards (dropdown) in...
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What is the major difference between closed and resolved status of issues in JIRA? Does the team move the story to Resolve state and PO on accepting the story moves it to Closed state...
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After clicking on the 'Customers' link in the left hand menu under the heading 'Directory' I am given a page with various columns, including 'Open requests' and 'Closed requests'. We've ma...
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We moved across to Jira Service Management last week (yay for us, we are loving it!) and our customers cannot see the description or comments on the imported tickets. All they can see is the subject/...
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Hi, we have started using the Microsoft Teams location status and have noticed when a team member sets it to 'Working Remotely' it means their Service Desk Tickets send email notifications t...
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Is it possible for customers to edit their comments entered in an issue on the portal screen? For example, can the permission scheme be changed to allow customers to edit their own comments?
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In the form screen, I have created a dropdown list and set 'Other' as an option. Is it possible to display the "New Option" field on the portal only when 'Other' is selected?
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Question: Is there a way to send JSM data to DocuSign to generate and send an envelope? Context: I'm creating a process for managers to request network access for contractors. I've started...
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buen día, tengo un proyecto con varios tablero y quisiera mover una incidencia del mismo proyecto a un tablero diferente, como puedo lograrlo? muchas gracias por e...
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Hi all, I am trying to find a way that when a request is put in from the portal and the 'Create Another' checkbox is selected when the issue is created an automation will run, check if this is true...
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a bit of an odd request, but we have a live chat tool that I can extract data from a webhook when the chat ends. I am using this to create a ticket in Jira, however I am not able to map the assigned ...
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I got an email saying that I was selected as a junior software engineer from this email.
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Hello, I am new to Jira and I am trying to add the function to reopening tickets when user adds comment. Everything I see on here is pretty old. I am looking for an updated answer. Thanks
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I want to create a dashboard where I can pick a date it will show me the tickets opened and closed on that date. The filter for it to use will be a custom filter I write to show me the type of ticket...
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Hi, New to jira and automation. I created a simple form with few fields that I want to send the value in an email using automation. I can send all the values fi...
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buen día, necesito importar incidencia masivas desde un CSV pero como administrador de un proyecto y no como administrador de Jira, se puede realizar solo con ese rol?
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Questions Is there a way to bypass sending the survey results when closing a specific ticket Is there a way to bypass the SLA when closing a specific ticket
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Hi Atlassian Community, We're currently facing an issue with spam emails being sent to our projects, and we've been blocking these addresses on a per-project basis. This method is quite time...
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