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Jira Service Management
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Looking to find a way to find all issues where the currentUser() belongs to a Jira group selected in a group-picker field. For example: Issues where Assignment Group (group picker field) is s...
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Hello guys, how are you? I am trying to create an issue using an API but I don't why the reporter is always the same (me) maybe because I am using my API key. I already tried to cha...
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Hello, I am looking for advice for the management of External Service Desks. - How do you manage federal holidays and service desk responses? - How/Where do you manage auto-responses when the...
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Looking for some input on approach/best practice, or a point in the right direction for any resources I may have missed. Currently we are in preproduction implementation of JSM on our instan...
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...his project has no customers and access is restricted as it is used only to interface with statuspage for public incidents. In the past when I've had these errors pop up I was able to select Ignore. T...
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Hi folks, MS has seen fit to deprecate their connectors in favor of transitioning to PowerAutomate Workflows. The workflow, as I understand it, essentially functions the same as a webhook (i.e...
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I am trying to create/download a backup of my Jira Cloud environment for an integration and was wondering if there is a way to limit what is getting backed up/compressed into that zip file? The issu...
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Background: I'm trying to do a very simple POC whereby a user goes to the service desk, requests access to the GitLab SaaS application, the ticket has some automation behind it that first checks if ...
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Hey folks, this morning we noticed that all of our customers entered into JSM have 0s next to their Open Tickets and Closed Tickets (when viewing the Customers areas under Project Settings). All tic...
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User not able to @ (User) in ticket comments to add a reference note to someone within the ticket. Need for them to be able to @ any user within Jira
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Hi everyone. Have Refined installed on Jira Service Management and on testing instance I cannot view 'Request Types' with the above displayed. Copied everything over from previous testing instance t...
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Hi All I’d like to request new features in our Jira Service Desk. Specifically, can we develop a Microsoft request ptaorl in our Jira service desk? This will allow users to submit tickets related to...
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Situation: there is a defined team, let's say for 1st level support. For the team I have an on-call schedule, having always exactly ONE agent on call at a time. Example: This allows me to assign...
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Can only people who are admin view the new part of reports for assets?
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I am new to using SLAs in Jira Service Management. I currently have a goal in my project based on the status "waiting for support" and the priority level. I also want to have a goal for tickets perta...
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People in the Request Participants field are not updated via email when description field is updated
Hi, I've received feedback from few customers that if we update the description field, they don't receive any update when they are in the "Request Participants" field. To be mor...
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Hi, we want to create a possibility that an Outlook mail draft is created using information from a Jira ticket and that this is also opened via a trigger (e.g. automation). It should then still be e...
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When I respond to a customer, the ticket stays in 'Waiting for Support' status. I tried switching the status manually, but the screen wants me to choose a resolution before it changes the statu...
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I am writing to inquire about the feasibility of generating a comprehensive report in Jira Service Management (JSM) that encompasses data from multiple clients within our project. Specifically, I am ...
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I want to receive incoming mails to only one email but I have several projects running. When automating mails to create issues automatically it can't be done. how to resolve it?
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Hello Community, i'm facing an issue while creating a new transition in a published workflow, Note that it's from a (done) status to a (to do) status,
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Trying to setup a service catalogue within JIRA service management project. Assuming Create Service feature is the option to setup a service catalogue , but this screen only has limited set of fields...
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Hi, I've set up a KB for Jira Service Desk and made the articles visible to everyone (including non Confluence users). This works fine, both customers and employees can search for articles in the wi...
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Hi guys! Previously I created some ticketing system that working just fine. I don't know why for this new ticketing system that I just created in Jira, the notification that sent out to the client ...
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Hello everyone, A week ago we opened our new Jira Portal to all our agents and public workers in a public administration. This first "MVP" of the portal is not only a channel to fill out an i...
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