How to I add my own custom fields to the default service desk request types in my project?

[Michael Sadus]

I have created and deployed a service desk using the default "IT service desk template".

I would like to create my own custom fields to add into the default service request type but can not seem to find where to add.

For example:

I have created a request type and used the default "service request", click on edit fields.  This is where I would like to add a custom field but do not understand how to add into the main platform to be seen in the drop down menu.  I only want this custom field visible in my project without screwing up other service desks.

I do have Administrative privileges to my user and the entire system.

Thanks,

Mike

[Tinker Fadoua]

Hi Michael,

You have to make sure that the field is available for the issue type screen. Is it something you checked?