Adding a transition from closed to open to an existing workflow/reopen request?

[Andrej Kavcic]

Hi, 

I am trying to create a reopen capability to my requests. So I tried to add a transition from closed status to open but the system is not allowing me to do so, with an information *"You cannot perform this operation on a draft workflow."*

Please see attached photos. 

Current workflow

Desired transition that cannot be created.

Desired workflow

[Aswin Achuthan · Accepted solution]

@Andrej Kavcic You have to copy the workflow and add transition in the copied workflow, then map that workflow to the project

[Andrej Kavcic]

Thanks Aswin, this worked. 

Regards, 

Andrej

[Kimberly Liby]

Thank you! This helped with my question too!

[Marcin Krasicki]

just got that same issue, what a mess this system is... thanks for a way to resolve it @Andrej Kavcic