Can I send a notification to all customers in Service Desk?

[Guy Smith]

All the documentation I can find speaks to notifications to a specific customer or organization (multiple email addresses with the same one customer) and where a service ticket/problem has been reported by them.

We have a softwre product and I am looking for a feature within Service Desk where I can send an email to all customers for cases where we want to make them aware of a service issue like a software bug or where we would like them to all be informed of an upgrade patch or other remedy.  

[Tinker Fadoua · Accepted solution]

@Guy Smith

What about setting up a Banner when needed? From experience i know how lot of people delete emails without reading them

Best

[Jack Brickey]

This would be my suggestion as well. While you can send emails to groups and project roles w/in Jira Core and Jira SW you cannot do this with JSD and customer.

[Gezim Shehu [Communardo] · Accepted solution]

You could either use any add-on (emailthisissue for example) and send an email to a group, where in your case group could be licensed users (or every group which has access).

Or even better, just use the banner instead as suggested above.