Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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Hi. In my company, we're currently working on a new project and focus less on fixing our legacy system. This means the PO gives less attention to triage production bugs at the moment. For ...
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I am using JIRA Service Desk in Cloud. I have a set up to create tickets in response to emails. The email service request address is part of my office 365 group and when someone sends email to my Off...
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Revise la SLAS y intente crear el mio :) Pero al revisar mis SO no aparece la seccion de SLAS ¬¬ Me pueden indicar que me falta configurar T:T
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We are running a self-hosted JIRA Core 7.10.2 with JIRA Service Desk 3.13.2 on Windows Server 2016. I attempted an upgrade which had errors, and ultimately failed, making the Jira Service Desk sys...
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Hello, I am running Jira Service Desk in my data center. What I would like to do is use one email address for all my projects (I have 4 public projects) and based on some sort of filter in the subj...
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I want that after that the clien selec one section of formulary of Service Desk, the system assignement the type of priority (low, medium, high).
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Hi, For an event I would like to share some images with the group in Trello. When I create a cart as admin I can add photo's or any other files. But as visitor on a public cart I can't. Is it possibl...
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I recently adding a few scripts that will add a certain set of user to an Custom Approvers field when an issue was transitioned. It worked for a while but all of a sudden it started to throw up error...
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Hi. I’m trying to enable the Knowledge Base feature in Jira Service Desk (cloud). I have a Confluence Space (cloud) to link to, but I don’t see the option to link to it. I'm only s...
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Hello, using Jira SD 3.14.1 Is there an way to show the name of an watcher of an issue in queues instead of the number of watchers? thx in advance for your answers
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Hi, i need to integrate JIRA service desk with jira software to escalate the development bug from support team to developers.
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Hello, Im trying to make an automation rule when a user makes a request type for a new email account. Usually the user will input the name of the new user to the summary. I would just ...
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Hi Atlassian Community, I have to monitor the required time to solve a Jira ticket from service desk projects. I would like to have a counter for each Jira ticket which: start when the ticket sta...
691 views 2 0 Deleted user March 11, 2019 -
https://xxxxx.atlassian.net/servicedesk/customer/portals This is the landing page of the customer portal. I'm not sure what is the criteria of the project arrangement of the show on this pag...
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We use a local Jira instance for our ServieDesk. We are running Jira V7.9.2, ServiceDesk V3.12.2 and Scriptrunner V.5.4.7 The canned response icon is missing during transition or when commenting on...
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I have requirement where in I need to show a multi level request type structure, i.e There are groups A , B & C and under these groups there will be multiple services under each group say servic...
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...earchParams={"iqlSearch":true,"iqlParams":{"objectTypeId":"{168} ","page":1,"asc":1,"resultsPerPage":25,"includeAttributes":false,"objectSchemaId":"{8}","iql":""},"objectSchemaId":"{8}"}&d...
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I want to setup a change management workflow. how do you set it up?
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...rticles say this is not true. I have Jira Software 8.0.2 and Confluence 6.14.1 installed on the server, both running as they should. Here is what happens when attempting to install Service Desk 4.0.2...
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Hi, What is the best practice to manage 2 teams in a SD project? (they need to have different SLA's and queues) we have 2 teams in IT (tier 1,2)
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Hi All, I'm not able to get the strip quotes functionality working. It keeps on saying the following: Error! Strip quotes failed to update. Please try refreshing the page. Any ideas?
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"If your instance is eligible for a trial, Jira Service Desk will be free for 30 days. Otherwise, billing will start immediately. We'll email your billing contact 10 days prior to the due date with...
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We often receive email replies with automated vacation emails. How can we stop these creating tickets please?
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The business case for my company – One service desk project per customer – Each customer its own project/portal. My company is using Jira Service Desk Cloud. We decided to use it for our customers ...
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Hii I am new to Servicedesk API call, I have an admin access to my account I need a serious help from all of you. url : https://xxx.atlassian.net/rest/servicedeskapi/servicedesk/MFSD/cu...
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