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Jira Service Management
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We recently deployed Jira Service Desk Server 4.1.0 and synced correctly our Active Directory users to Jira directory (they appear as customers). We took the basic licensing plan (3 agents - 1...
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We are migrating to Service Desk Cloud, is there a way to import customers and organisations using JSON?
524 views 2 0 Deleted user April 25, 2019 -
I am using Jira Service Desk cloud and trying to create an automation rule for emailed requests. The rule needs to search the "Description" field of a new emailed request and if the field does not c...
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I have a project that uses the same workflow as another I am creating....is there a way I can copy automation rules between projects in Jira SD cloud without doing this manually?
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I have been looking at Jira Software, Service Desk and Core for different users. I have sifted through things a bit and discovered that there is not feature parity between cloud and non-cloud.&...
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we want to update from iSupport to JIRA Service Desk; how can we customize the customer field to add address, phone numbers, and other attributes?
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Technical question: this week we installed the on premise server. after initial configuration we noticed that a lot of mail traffic from jiraservicedesk to SymantecCloud. What is the cause of this tr...
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Does setting a due date for a ticket change the resolution time?
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Hello, I have a strange "problem". The Jira Service Desk Banner is not visible for logged in Customers. The banner itself is rendered as background of a div: <div class="cv-bg-image" style="bac...
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Were using: JIRA Service Desk 3.15.3 Jira Software 7.12.3 There's now multiple occurrences of this exact same issue. See this picture. - The first user in the "Activity stream im...
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Hi, is it possible to connect an instance of JIRA Service Desk to an external Office 365 shared mail box. My client has an existing email support mailbox in their domain which they ...
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In an existing Jira Service Desl project we want to change the Project Lesd, which is the person who is the default assignee for issues, thus receiving all incoming emails from the users. But, when ...
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Greetings. My company develops a cloud-based app that is targeted at mid-sized enterprises. We would like our end users to be able to submit Service Desk requests by either: 1. Filling out an in-app...
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How do i create cascading dropdowns in jira service desk and jira software in cloud?
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hi all, i want to know the tables that save all the request raised if anyone can show it to me or explain it to me in details i would really appreciate. thanks.
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Suppose I have two branches, master and release/2.0, and I want to merge the release branch into master. I do a pull request to merge release/2.0 to master, but, after the pull request has been done...
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Installing the starter JIRA Service Desk on CentOS. Works on the built in database. When I try to move the database to MSSQL 2012 R2 it errors out after the test connection completes successfu...
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Installing the starter JIRA Service Desk on CentOS. Works on the built in database. When I try to move the database to MSSQL 2012 R2 it errors out after the test connection completes successfu...
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Hi, I have an issue with notifications, I have two languages enabled, French and English. French is set as the default. When a customer emails and create a ticket in English, I get the notification...
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How can I pull Customer Request Type into Comment/Email? Not working via Project Automation add on. Please see attached screenshots. https://docs.automationforjira.com/working-with-issue-d...
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Looking for a way to add canned comment responses in JSD projects that can be used in all JSD projects, without having to add them to each project.
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I am looking to modify our service desk for when customers submit a feature request or a general question that the site will say thank you for your request (with a reference #) but I do not want them...
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I am trying to use the API to determine what Organizations a Service Desk customer is associated with. I know that I can get this mapping by pulling each organization, however I need to look at an in...
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JIRA Service Desk crash. For now atlassian didn't find root cause.... JIRA crashed for 4 times in recent weeks. restart could fix the issue. our xms 4g, xmx 12G, os memory 64g do you think it is...
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I've searched and haven't found this exact question. I know there are plugins to do this, but I wondered if there's a built-in way to do this in JSD. We have a lot of scenarios when there's a parent...
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