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Jira Service Management
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Hi, I created a free Jira Service Management project for my organization in order to receive bug reports and feature requests. I was able to successfully add the 3 domains that my organization use...
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Is the option still unavailable to hide Service Request types in the Jira standard cloud Agent portal? I would like the request type to not show up for the Jira Agents when creating or assigning tick...
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I do not want to use a priority group as we are only a small team. Every time I want to remove the queues from the priority group, it gives me an error. If I try to delete the group, same error. I h...
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In todays Atlassian Cloud changes post, this was noted under the JSM section: Now access smart values for forms and form fields For those not wanting to hop over to the post, here is the cont...
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Hi! Your invoice to us (Keuruun Sähkö Oy) has been probably sent to our former employee, so we haven't got it. Could You please send it to me? We would really appreciate if You could reconnect our ...
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Hello network! I would like to ask a question: I have a Jira software board that will store incident issues and another Jira service management board that will receive the first contact abou...
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My automation didn't work properly. Can anybody assist and see what is going wrong? Details below. Thanks in advance! Ticket raised We had a ticket raised on Sunday 20th October at 14:41 (BST) and ...
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Hi admins, I have a complicated Asset object schemes. It works some how :) I need to get the value of attributes' from issue. I wrote custom script post function. Bu it’s not working. responsible...
418 views 2 0 Deleted user October 29, 2024 -
Hi, I'm looking to integrate Jira Service Management and OpsGenie alerts into one of our apps. The alerts that we currently generate sometimes contain screenshots of the current state of the deskto...
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Hi Team, How many connections (using Application links options) can be made from JSM to a Jira application? For example, if there are 2 sandbox instances of JSM, can we connect both of these to a si...
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Description: We’re experiencing challenges with automation timing in our Jira workflow, which affects ticket closure when Confluence issues are identified. Here’s a detailed breakdown of the...
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I have a Custom field have multiples choisis (Screen , mousses, printers , other ) i want when user select the option other the custom field Other will be showen to put his information and it's...
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Hi, I have updated one of the forms (tied to a Request Type) in Jira Service Management. I need to update existing tickets using this form to allow to use the latest version of the form. How can I d...
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Buenas Tengo la siguiente necesidad, en el cronograma necesito que se muestren siempre la fechas que marco en amarillo, ellas aparecen cuando se tiene el puntero del mouse sobre la barra de co...
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Hi community! We are trying to setup a developer help center using JSM, but we are hitting a few roadblocks. The most frustrating block has been the apparent innability to have a Knowledge Ba...
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Hi everyone, i'm searching away to export my html file into Jira. Can anyone help me with this issue? Best Wishes Kaan
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Want to know is there any way to create a security service desk similar to IT service desk from jira service management and are there any ways that we can add different portals which...
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I would like to create a custom workflow that meets my specific needs, as the current options do not fully align with what I’m looking for. Is there a way to modify the existing workflows or develop ...
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Hi All, Can some please support I have created one service management project in that project I'm not able to check incident and service request ticket. Issue - I have created incident and request ...
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Hi experts, I want to add a column to calculate the average CSAT score in EazyBI, for example in the below screenshot, I want to add a column after "5" and calculate the average CST score for the te...
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I have a few projects that are linked to a customer portal that allow for external users to submit tickets. Is there a place to set restrictions on this depending on the project or is that setting ti...
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using Discovery.exe I have associated an Attribute to the Network Interface to get IP address. When i do a rescan , on some the objects i lose the IP address
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Hello everyone, I hope you're all doing well. I hope you can help me with this issue: From the SOC where I work, we would like a client to be able to block an IOC from their portal once the issue is ...
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Olá! Me ajudem a criar uma fila, dentro de um projeto do jira, e que nessa fila eu atribua um agente que visualize apenas essa fila, qual será o passo a passo ?
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If an issue is transitioned to a specific state more than once - I want to ensure the automation rule runs only once. Is this possible?
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| July 11, 2025 4:42 AM PDT |