Unable to Receive Emails on Jira Service Management

[pratika]

Dear Atlassian Support,

I am experiencing an issue where emails are not being received in Jira Service Management for both of the created IDs. Here are the details of the issue:

1. Issue Summary:

   • Emails are not being received in Jira Service Management for the following email IDs:

     • opsupport@jobizo.atlassian.net

     • techsupport@jobizo.atlassian.net

   • This issue persists across different email providers.

2. Expected Behavior:

   • The system should receive and process incoming emails as tickets or notifications.

3. Actual Behavior:

   • No emails are being received in Jira Service Management.

   • No error messages or logs indicating the issue.

Please assist in troubleshooting this issue. Looking forward to your guidance.

Best regards,

[Nikola Perisic]

Welcome @pratika 

What is usually happening that these emails have been put on the supression list by Atlassian. To see this, you need to go to Settings > System > Admin email audit and see if these emails are appearing here, so you can unblock them.

[Marc - Devoteam]

Hi @pratika 

 Welcome to the community.

@Nikola Perisic is correct or check in your JSM project the Customer Notification Logs.

This option is under the Project Settings option in the sidebar