A pop-up survey could appear while you're here --curious what it's for? Click here to learn more!
×Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
Hi, How can I add a new language to a project from what I already have in another language? For example, for several versions of Spanish or English, I don't have to translate everything from scratc...
-
Hello, In our company, we want to automate the calculation of resolution time in business days. (without weekends, and local free days). the diff function give us the total duration and not b...
-
I can get the latest report from the Trust Center, but it's not clear on how to get these for prior years.
-
I am trying to generate a satisfaction report for the period from January 1st, 2024, to December 31st, 2024. However, when I select the start date, I encounter the following error message: Quest...
-
We currently have a Prod JSM portal for tickets and that Prod JSM portal has been copied to a Test JSM portal for us to play around with. We linked our confluence page to our test portal and i...
-
Looking to move into Jira for service desk, I have started an advanced IT service management project. Is there a way to set up a General Service Management Project and move all that information into ...
-
Hi, I am trying to setup an automation that will increment a number custom field by 1 each time it cycles through the relevant stages. The problem I am encountering is that however it s...
-
In order not to duplicate comments it at least seems to be possible to for agents to to edit the comment and changing it from internal to external. The issue is, that this seems ...
-
We have Jira Service Management (JSM) configured to create tickets via email. Since we first started using it, we’ve been experiencing an issue where users receive bounce emails from bounce@atlassia...
-
Good morning, I need to implement an internal issues security scheme in a project with the following requirements: When client X (reporter) creates a ticket, only that person and a...
-
i already have the space, but when i select "link spaces" nothing appears, and i cant associate them, i dont know how should i do this
-
We have the customer sat sent our when a ticket is resolved/closed. Can we schedule another email to send out another customer satisfaction for the same ticket for another day.
-
Hi, I need to use a smart value within another smart value and do not get the correct syntax. In my case I want to get values from attached forms. As I do not know how many forms are at...
-
Can we create a queue where tickets are assignd to automatically based on the senders email address ? example, tickets from multiple email addresses that land in one queue ?
-
How can I make it so that when assigning a ticket it is validated that it is in the support group pr
...bsp; if (groupMembers.contains(assigneeName)) { return true // La persona asignada está en el grupo } else { &n...
-
Hello, I am trying to learn JIRA from external sources (UDEMY). My JIRA navigation options are different than the option in courses from external. e.g. My Navigations options I can see are: Dashbo...
-
Hi some one Rise Ticket from email that time create ticket then another person replay that email create another one ticket total two different tickets. How to solve this issue?
-
Scenario: A user has created a ticket. L1 Agent picks up the ticket and update ticket with their finding and attach some documents. At this step agent can delete their own attachments (for this con...
-
Hi, I have a JSM project with many custom icons for the request types. However, I've found that they do not appear for customers without a JSM license. Only requests with icons automatically provided...
-
We are interested in using Atlassian products Jira Service Management and Confluence to replace an onboarding subscription. When a new hire is confirmed for onboarding, a ticket in Jira Service Mana...
-
We have a custom field that was originally created as plain text instead of rich HTML text. Since we cannot change the field type directly, I am creating a new rich HTML text field wi...
-
Hello - I am trying to create a Global Automation that triggers when a specific asset attribute is updated. I have found, and am familiar with checking for when an object is updated in general, and ...
-
Hi, The Problem/use case: 1. I had a customer email me directly rather than emailing support@xxxxxx.atlassian.net 2. So I forwarded the email onto support@xxxxxx.atlassian.net 3. I th...
-
To improve the quality and information provided in tickets is there a way to incorporate a feedback functionality in Jira?
-
I'm trying to send a web request containing fields like {{issue.summary}} but when the customer types a double quote, the request fails with "invalid json". It appears that the quote is inserted (wi...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 30 | |
| 8 | |
| 7 | |
| 7 | |
| 6 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT |