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Jira Service Management
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Hello, would it be possible to restrict the access to other tickets from other customers via the organizations? For example: A demand of a new project for us is that some people would use ou...
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Hi, I am trying to add custom fields in Jira as reportable columns in the advanced request report view. I can search for additional fields in the report, but not custom fields. Not sure...
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Hi folks, We have started exploring JSM and here is my question. Is it possible to use only a specific notification channel based on an alert, let's say its Priority or tag or whatever? For instan...
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Hi Admins, I need to edit Team advanced roadmap (plan) field on issues. But I can't get any options of it. Does anyone know how to get team options and edit team field on postfunction? &nb...
256 views 0 0 Deleted user October 30, 2024 -
Hello, Is there any way of copying the sla data (for example: Oct 30, 10:30 PM ) to my custom field (format-- date time picker) Thanks
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The Error i get when i try to connect the Email to Jira: "SOCKS: TTL expired" The Email is an Exchange 2013 Email. Ty for helping
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We would like to share the request list by system with the Business owner who is not using JSM agent license, But when I try to share the filter to he/ she, not successful, he/ she only can go into t...
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Hi, All Using Team-Managed Projects ( we only use Team Managed) I have a csv prepared as below, I have been searching the Forums and resources trying to find a solution. We have Site Na...
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I need a way to display a PDF or Word document directly as an issue in the customer portal. I'm not talking about allowing customers to upload documents to an issue. Ideally, this issue reque...
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I'm trying to see if there's a way to add a new customer notification or manipulate an existing one. Basically, what we want to do is when a customer has a ticket in the status of 'Waiting for...
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Simple question, but ultimately I'm confused. Details are below. Any help is appreciated. --- Before migrating to the new Jira alerts, we had OpsGenie "integrations" for each team (and ...
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We currently have the 'request participants' feature enabled. People will have an email sent to them with a statement along the lines of "you have been added as a resource". Many people do not...
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My request type has a field called order number, when a customer enters an order number in that filed, I want to call an external API that checks if the order they typed actually exist in my data bas...
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Is there any way to add an attachment field to Assist tickets (through Slack)? Or add form? I'm assuming there isn't since I don't see an option for it during my testing, but I thought I'd ask just i...
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Hi Team, If a company were to merge with another entity that has its own Jira Service Management domain, and we needed to start using their instance, would it be possible to migrate/export/import ou...
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I have the following payload below but it does not allow me to create an alert with the Jira Rest API 422 Client Error: Unprocessable Entity for url: https://api.atlassian.com/jsm/op...
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Hi Team, I have a few questions regarding data retention when transitioning from the trial version of Jira Service Management to a paid subscription (currently on the premium plan). Specifically, I ...
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Is it possible to use a project I created as a template?
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How do you migrate from Zendesk to Jira Service Management without data loss? Speifically, if the Zendesk tickets must be migrated via CSV (as most advice indicates), how do you move attached files ...
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Does anyone know if there is an App for Jira/JSM that connects to Anzo? Or is there a pre-built connector for Anzo that connects to Jira/JSM?
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Hi there! I'm looking to: Create several categories Each category has 4-5 text based options, each with a numerical assignment The total of the categories get added up to estab...
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I am designing an IT Enterprise Configuration Management Database (CMDB) to manage assets in JSM Cloud. I started with three basic templates from Atlassian: HR, Facilities, and IT Assets. T...
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Hi, I am trying to run a JQL to show tickets in a specific workflow status that have not been updated by the ticket agent for more than 5 days. I have tried this with the below JQL search:&nbs...
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I've been asked to add a comment to a JSM ticket after a reminder email is sent to pending approvers. They want to know who the email was sent to. Since the approvers field is multi-select, how can I...
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Hi Community for example i have 3 request type in my portal : - request Laptop - request material - request access I want to make it easy for customers if they ne...
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